Bellevue, Washington, United States · On-site
$22/hr–$24/hr
Job DetailsJob Location: GLOBAL HQ - BELLEVUE, WA 98008Position Type: SeasonalEducation Level: High SchoolSalary Range: $22.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServicePOSITION PU…
Skills: Customer service, Technical support, Order management, Return authorization, Verbal communication
Bellevue, Washington, United States · On-site
$75k–$85k/yr
Job DetailsJob Location: GLOBAL HQ - BELLEVUE, WA 98008Salary Range: $75,000.00 - $85,000.00 Salary/yearJob Shift: AnyWho We Are Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a…
Skills: Graphic Design, Adobe Suite, Product Design, Print Design, Digital Collateral
Bellevue, Washington, United States · On-site
$32/hr–$35/hr
Job DetailsJob Location: GLOBAL HQ - BELLEVUE, WA 98008Salary Range: $32.00 - $35.00 HourlyJob Shift: DayWho We Are Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized …
Skills: Office Management, Facilities Coordination, Vendor Management, Administrative Support, Microsoft Office Suite
Bellevue, Washington, United States · On-site
$120k–$140k/yr
Job DetailsJob Location: GLOBAL HQ - BELLEVUE, WA 98008Salary Range: $120,000.00 - $140,000.00 Salary/yearJob Shift: DayWho We Are Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with…
Skills: Integrated Marketing, Omnichannel Strategy, Brand Positioning, Budget Management, Digital Marketing
Bellevue, Washington, United States · On-site
$100k–$120k/yr
Job DetailsJob Location: GLOBAL HQ - BELLEVUE, WA 98008Salary Range: $100,000.00 - $120,000.00 Salary/yearJob Shift: DayWho We Are Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with…
Skills: Integrated Marketing, Omnichannel Strategy, Brand Positioning, Budget Management, Digital Marketing
Bellevue, Washington, United States · On-site
$23/hr–$25/hr
Job DetailsJob Location: GLOBAL HQ - BELLEVUE, WA 98008Salary Range: $23.00 - $25.00 HourlyJob Shift: DayWho We Are Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized …
Skills: Customer Service, Order Management, Microsoft Excel, Microsoft Word, Time Management
Bellevue, Washington, United States • On-site
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Provide comprehensive customer service, warranty, and technical support for various sports brands while managing order entry and return authorizations. Maintain strong product knowledge and collaborate with internal departments to ensure a positive customer experience.
Requires 1-2 years of customer service experience and proficiency in MS Windows applications. A high school diploma is required, with a bachelor's degree and outdoor retail experience considered as desired qualifications.
Job DetailsJob Location: GLOBAL HQ - BELLEVUE, WA 98008Position Type: SeasonalEducation Level: High SchoolSalary Range: $22.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: Customer ServicePOSITION PURPOSE
Provide excellent customer service, warranty, and technical support directly to our customers
Assist customers with all orders, product, and return related inquiries
Assist web and marketing team in assuring a smooth and positive customer experience on our website
Be a customer advocate and understand our brand voices
All Brands- K2, Ride, Line, Full Tilt, Atlas, Tubbs, and Madshus
Achieve company financial objectives through proactive sales order entry and management
Answer incoming phone calls consumers through our ACD (automatic call distribution) lines in a timely and professional manner
Respond to emails from consumers within our shared application, Front, in a friendly and timely manner
Provide excellent customer service to consumers through strong verbal and written communication skills
Understand technical and non-technical aspects of multiple product lines, including marketing programs, spare parts available for use/purchase and best use practices.
Understand and follow standard operating procedures for order and return management
Collect, file and maintain documents and correspondence from customers
Work closely with Credit dept for the timely release of orders and customer reconciliation issues
Maintain product knowledge through clinics, sales meetings, trade shows and industry publications
Process requests for Return Authorizations (issue RA#s) in compliance with K2 return and warranty policies
Anticipate, analyze, define and solve problems in a timely manner, including delivery issues, misships, and pricing issues
Communicate extensively with supervisor regarding workload and issues as they arise
Minimum of 1-2 years customer service experience (retail, online and/or call center)
Genuine interest and understanding of K2 products and sports we service
Advanced skills in MS Windows applications, particularly Excel, Word, and Outlook
Experience with MRP systems a plus
Consistent sense of urgency required
Ability to work well in a team environment and cross functionally
Detail oriented, conscientious, and self-motivated
Excellent follow through and persistence
Excellent time management skills
Ability to prioritize, multitask and escalate when needed
Initiative to improve processes
Overtime and/or an adjusted schedule may be required in peak season
Bachelors’ Degree or related experience
3-5 year’s experience with outdoor retail sporting goods
K2 Sports, LLC is an EEO/AA including Vets and Disabled Employer
A collection of industry-defining brands in winter and outdoor sports.
Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding, backcountry avalanche gear, and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboarding, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snow Shoe Co., Tubbs Snowshoes, Madshus and K2 Skates. With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level. Elevate Outdoor Collective isn't interested in just raising the bar. We're reinventing it, built from our solid foundation to become the largest and leading company in the industry. Our focus is very clear: Reaching higher elevations in the winter and outdoor sports space through consumer-centric innovation. Our goal: To elevate everyone's experience and heartbeat around the world. Want to be part of our team? We'd love to have you! Check out our open job listings at https://tinyurl.com/ELEVATEOutdoorCollective
Offices: 3305 160th Ave SE, Bellevue, Washington 98008, US · Seeshaupter Str. 62, Penzberg, 82377, DE · 1 Westside Drive, Unit #7, Toronto, Ontario M9C 1B2, CA · 11F Shibaura Square Bldg., Tokyo, 108-0023, JP · Industriveien 29, Biri, N-2836, NO
A collection of industry-defining brands in winter and outdoor sports.
Elevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding, backcountry avalanche gear, and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts. Our brands include K2 Skis, K2 Snowboarding, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snow Shoe Co., Tubbs Snowshoes, Madshus and K2 Skates. With an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents. As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level. Elevate Outdoor Collective isn't interested in just raising the bar. We're reinventing it, built from our solid foundation to become the largest and leading company in the industry. Our focus is very clear: Reaching higher elevations in the winter and outdoor sports space through consumer-centric innovation. Our goal: To elevate everyone's experience and heartbeat around the world. Want to be part of our team? We'd love to have you! Check out our open job listings at https://tinyurl.com/ELEVATEOutdoorCollective
Offices: 3305 160th Ave SE, Bellevue, Washington 98008, US · Seeshaupter Str. 62, Penzberg, 82377, DE · 1 Westside Drive, Unit #7, Toronto, Ontario M9C 1B2, CA · 11F Shibaura Square Bldg., Tokyo, 108-0023, JP · Industriveien 29, Biri, N-2836, NO
