Herndon, Virginia, United States · On-site
Position Description: Service Desk Operator (SDO) Position Title: Service Desk Operator (SDO) Location: Onsite at Portsmouth Naval Shipyard (Kittery, Maine) Reports To: Service Desk Team Lead Working Hours: Regular shipy…
Skills: Technical Troubleshooting, Customer Service, Ticket Management, Network Diagnostics, Hardware Support
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The Service Desk Operator provides basic technical assistance and troubleshooting for hardware, software, and system issues via multiple support channels. They are responsible for managing service tickets and escalating unresolved issues to higher levels of support.
Candidates must have at least two years of customer service experience and one year of IT support experience. A Secret Clearance and a Baseline Cyber IT Certification (DoD 8570.01M) are required prior to onboarding.
Position Description: Service Desk Operator (SDO)
Position Title: Service Desk Operator (SDO)
Location: Onsite at Portsmouth Naval Shipyard (Kittery, Maine)
Reports To: Service Desk Team Lead
Working Hours: Regular shipyard duty hours, approved in advance by TPOC
Employment Type: Full-Time
Clearance Requirement: Secret Clearance
Position Summary: The Service Desk Operator (SDO) will provide basic technical assistance, support, and advice to customers and users, addressing minor hardware, software, and systems issues. The SDO will ensure efficient resolution of customer problems through various support channels, including walk-ins, telephone calls, service tickets, and email messages. The role involves troubleshooting, creating tickets, and providing step-by-step instructions to resolve issues.
Key Responsibilities:
1. Technical Support:
2. Ticket Management:
3. Process Improvement and Feedback:
4. Problem-Solving and Diagnostic Techniques:
5. Multi-tasking and Priority Management:
Qualifications:
1. Experience:
2. Certifications and Compliance:
Skills and Competencies:
Application Process: Qualified candidates are invited to submit their resume and a cover letter detailing their relevant experience and qualifications. Please include any certifications and references that support your application.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Consulting, Integration, Analytics
EKASYS, Inc. is an 8(a) certified Minority Woman Owned Small Business (WOSB) recognized for delivering innovative and reliable solutions across multiple information technology platforms. We provide expertise in Software Engineering, System and Network Engineering, Content Management, Program Management, Operations and Maintenance, and Application Development. For more than a decade, our team has partnered with federal agencies, including the Department of Defense, as well as commercial enterprises to build and sustain mission-critical systems. Our approach emphasizes understanding client goals, designing tailored solutions, and maintaining compliance with stringent CMMI standards to consistently exceed expectations. At EKASYS, we believe that exceptional solutions stem from deep collaboration and a genuine understanding of our customers’ passion, vision, and challenges. Guided by our mission to “Appreciate the ‘Why’ before offering the ‘How’”, we combine technical expertise with a philosophy rooted in innovation, imagination, and adaptability. Our culture embraces progressive methods and modern technologies to deliver solutions with lasting impact and measurable results. AI & Innovation at EKASYS: In addition to our established IT services, EKASYS is investing heavily in the future of Artificial Intelligence and Generative AI. We are building advanced solutions that harness large language models, retrieval-augmented generation, multimodal data processing, and vector-based knowledge systems to empower smarter decision-making and create next-generation digital experiences. Leveraging leading AI frameworks and cloud AI platforms, we design and deploy intelligent assistants, knowledge management platforms, and automation tools. AI is not just a capability at EKASYS—it is a core part of our strategy to help clients transform how business and government solve complex challenge.
Offices: 2505 Camberwell Ct., Herndon, VA 20171, US · 2505 Camberwell Ct., Herndon, VA 20171, US
Consulting, Integration, Analytics
EKASYS, Inc. is an 8(a) certified Minority Woman Owned Small Business (WOSB) recognized for delivering innovative and reliable solutions across multiple information technology platforms. We provide expertise in Software Engineering, System and Network Engineering, Content Management, Program Management, Operations and Maintenance, and Application Development. For more than a decade, our team has partnered with federal agencies, including the Department of Defense, as well as commercial enterprises to build and sustain mission-critical systems. Our approach emphasizes understanding client goals, designing tailored solutions, and maintaining compliance with stringent CMMI standards to consistently exceed expectations. At EKASYS, we believe that exceptional solutions stem from deep collaboration and a genuine understanding of our customers’ passion, vision, and challenges. Guided by our mission to “Appreciate the ‘Why’ before offering the ‘How’”, we combine technical expertise with a philosophy rooted in innovation, imagination, and adaptability. Our culture embraces progressive methods and modern technologies to deliver solutions with lasting impact and measurable results. AI & Innovation at EKASYS: In addition to our established IT services, EKASYS is investing heavily in the future of Artificial Intelligence and Generative AI. We are building advanced solutions that harness large language models, retrieval-augmented generation, multimodal data processing, and vector-based knowledge systems to empower smarter decision-making and create next-generation digital experiences. Leveraging leading AI frameworks and cloud AI platforms, we design and deploy intelligent assistants, knowledge management platforms, and automation tools. AI is not just a capability at EKASYS—it is a core part of our strategy to help clients transform how business and government solve complex challenge.
Offices: 2505 Camberwell Ct., Herndon, VA 20171, US · 2505 Camberwell Ct., Herndon, VA 20171, US
