Description Purpose: Represent the company in a courteous and cordial manner and ensure customer satisfaction and maximum efficiency for the business. Effectively diagnose, service and repair customer and company equipme…
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$30/hr–$35/hr
Full-time
associate degree, professional certificate
Factory School Training, Health Reimbursement Program, Medical Insurance, Dental Insurance, Vision Insurance, Short-term Disability
Posted 11d ago
~40 hrs/week
Responsibilities
Diagnose, service, and repair construction equipment to ensure maximum efficiency and customer satisfaction. Represent the company professionally while maintaining organized service vehicles and meeting strict deadlines.
Requirements
Requires 5-7 years of industry experience or a technical degree for entry-level candidates, along with the ability to obtain a CDL. Candidates must possess personal tools and be physically capable of lifting up to 100 lbs.
Full job description
Description
Purpose: Represent the company in a courteous and cordial manner and ensure customer satisfaction and maximum efficiency for the business. Effectively diagnose, service and repair customer and company equipment.
Essential Functions:
Strong Diagnostic Ability
Proficient in diagnostic skills to accurately identify and address issues.
Must be adept at using advanced diagnostic tools to interpret error codes and determine the root causes of malfunctions.
Understand a full range of techniques and procedures used in diagnosing, repairing, maintaining and servicing construction equipment.
Dependability
Punctual and consistent attendance.
Ability to consistently perform duties and meet expectations.
Ability to multitask and prioritize work in order to meet deadlines and exceed customer’s expectations.
Maintain a professional appearance, ensuring their service vehicles are organized, and delivering high-quality work consistently.
Desire to work on equipment inside or outside in all weather and settings.
The desire and willingness to continue to better themselves as a technician and an employee.
Strong Customer Service
Exceptional customer service through clear and patient communication, educating customers about the services performed, and demonstrating empathy towards their concerns.
Teamwork
Able to work independently and well within a team, sharing knowledge and supporting each other to solve complex problems.
Strong interpersonal skills and the ability to relate to both customers and coworkers to contribute to a harmonious and productive work environment.
Requirements
Qualifications:
Technical or associate degree preferred; 5 to 7 years of industry experience for experienced applicants; technical degree for entry-level applicants.
Strong computer skills and proficiency with software programs.
Understand the utilization of parts look up programs, equipment manuals and service/repair manuals.
Ability to read and understand electrical/hydraulic schematics.
Knowledge of mechanical practices and principles.
Ability to inspect and set-up new equipment for compliance with contract specifications.
Experience with welding and fabrication tools.
Possession of personal hand and air tools in both metric and standard sizes.
Ability to obtain a CDL is required (class A, airbrakes, combination, and tanker endorsements) with a 3-month grace period for entry-level technicians.
Physical ability to lift up to 100 lbs., crouch, stoop, climb heights of 5 feet, and stand for long periods.
Benefits:
Factory school training
Health reimbursement program
Medical, Dental, Vision, Short-term and Long-Term Disability
As one of the Top 5 Ditch Witch dealers worldwide, Ditch Witch Midwest strives to put our customers first through excellent sales support and customer service. We provide the industry’s broadest line of versatile and productive underground construction equipment which includes: Directional Boring Drills, Trenchers, Vibratory Plows, Stand-on Skid Steers and Vacuum Excavators.
We are a full-service dealer that focuses on helping our customers be productive and successful through training, servicing our entire product line and renting and leasing equipment so they stay up and running.
We value the opportunity to earn your business. Please contact us at any of our locations: West Chicago, IL; Waukesha, WI; Kaukauna, WI; Fort Wayne, IN and Brownsburg, IN.
Offices: 1555 Atlantic Dr, West Chicago, Illinois 60185, US · 1305 Sentry Dr, Waukesha, Wisconsin 53186, US · 2400 Tower Dr, Kaukauna, Wisconsin 54130, US · 4418 Merchant Rd, Fort Wayne, Indiana 46818, US · 1550 W Northfield Dr, Brownsburg, Indiana 46112, US
As one of the Top 5 Ditch Witch dealers worldwide, Ditch Witch Midwest strives to put our customers first through excellent sales support and customer service. We provide the industry’s broadest line of versatile and productive underground construction equipment which includes: Directional Boring Drills, Trenchers, Vibratory Plows, Stand-on Skid Steers and Vacuum Excavators.
We are a full-service dealer that focuses on helping our customers be productive and successful through training, servicing our entire product line and renting and leasing equipment so they stay up and running.
We value the opportunity to earn your business. Please contact us at any of our locations: West Chicago, IL; Waukesha, WI; Kaukauna, WI; Fort Wayne, IN and Brownsburg, IN.
Offices: 1555 Atlantic Dr, West Chicago, Illinois 60185, US · 1305 Sentry Dr, Waukesha, Wisconsin 53186, US · 2400 Tower Dr, Kaukauna, Wisconsin 54130, US · 4418 Merchant Rd, Fort Wayne, Indiana 46818, US · 1550 W Northfield Dr, Brownsburg, Indiana 46112, US