Overview
Part-Time Front Office Coordinator Opportunity at Diamond Physical Therapy - Be The First Impression That Sets The Tone For A Great Patient Experience!
Are you a motivated and detail-oriented person who enjoys being the first face patients see when they walk in? If so, Diamond Physical Therapy wants to meet you! We are seeking a Part-Time Front Office Coordinator to lead daily operations across our busy outpatient physical therapy clinics. This position is ideal for someone who enjoys fostering an exceptional clinic experience by keeping a patient-focused environment running smoothly.
This position requires ability to work at both of our clinic locations and be able to work 24 weekly hours:
1487 S. Randall Rd.
1140 E. Algonquin Rd.
Why Choose Diamond?
At Diamond Physical Therapy, we help people acheive Real Results for Real People. For over 30 years, our locally-owned clinic has proudly served the Algonquin and Lake in the Hills communities with personalized, hands-on care. We are not corporate medicine - we're a patient-first practice that values relationships, teamwork, and professionalism. Learn more at dptrehab.com.
Responsibilities
What You Will Do
Create an Exceptional Patient Experience
- Welcome patients with a warm, friendly, and professional attitude from check-in through check-out.
- Register new and returning patients accurately and efficiently.
- Educate patients on what to expect during their visit and review follow-up care and next appointment details.
- Address patient questions and concerns, escalating complex issues to the Front Office Manager as needed.
- Deliver an outstanding patient experience that reflects the clinic's commitment to exceptional care.
Coordinate Patient Scheduling
- Schedule, confirm, and reschedule patient appointments in person and over the phone.
- Maintain provider schedules to maximize efficiency while supporting patient access to care.
- Communicate appointment reminders, cancellations, and scheduling updates promptly.
Support Financial & Insurance Processes
- Verify insurance information and obtain required documentation.
- Collect patient co-pays, deductibles, balances, and other financial responsibilities accurately.
- Explain patient financial obligations in a clear, courteous, and professional manner.
- Ensure accurate documentation of insurance and patient demographic information.
Support Daily Clinic Operations
- Maintain accurate patient records while ensuring HIPAA compliance.
- Complete front office administrative tasks including scanning, filing, faxing, and managing incoming communications.
- Monitor waiting areas and front desk workflow to ensure an organized, welcoming environment.
- Collaborate with clinical staff and the Front Office Manager to support efficient daily operations.
- Assist with special projects and additional administrative responsibilities as assigned.
Collaborate
- Work closely with therapists, administrative staff, and the Front Office Manager to ensure seamless patient care.
- Communicate scheduling changes, patient concerns, and operational issues promptly.
- Contribute to a positive, supportive team culture focused on excellent service and continuous improvement.
Who You Are
- A naturally friendly, welcoming professional who enjoys creating exceptional experiences for every patient.
- Highly organized and detail-oriented, with the ability to juggle multiple priorities in a fast-paced clinic environment.
- A strong communicator who remains calm, professional, and solutions-focused, even on busy days.
- A collaborative team player who enjoys supporting both patients and coworkers to keep the clinic running smoothly.
- Comfortable discussing insurance information and patient financial responsibilities with confidence and compassion.
- Proactive and dependable, taking initiative to solve problems and keep daily operations on track.
- Tech-savvy and quick to learn new systems while maintaining accuracy and efficiency.
- Passionate about delivering outstanding customer service and helping patients feel cared for from the moment they walk through the door.
Qualifications
Qualifications
- 1 year of experience in a medical office, outpatient therapy practice or other healthcare setting, required
- Experience with insurance verification, scheduling, and collecting patient payments, highly preferred
- Strong computer skills are necessary
- Familiarity with electronic medical records (EMR) and practice managment software, preferred
- Excellent communication, organization, and problem-solving abilities
- Detail-oriented, proactive, and adaptable
- Comes to work with a professional and positive demeanor
Posted Salary Range
USD $18.00 - USD $18.00 /Hr.
