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Jobs at Crystal D (Now Hiring) — 3 open

Crystal D logoCrystal D

Customer Support Specialist

Paul, Idaho, United States · On-site

$18/hr–$20/hr

Entry level

At Crystal D, we believe recognition matters. Our mission is simple: Together we will be the first choice for awards and gifts. We’re looking for a positive, organized, and customer-focused individual to join our team as…

Skills: Customer Service, Front Desk Support, Shipping Coordination, Order Processing, Multitasking

Crystal D logoCrystal D

Internal Marketing Coordinator

Saint Paul, Minnesota, United States · On-site

$55k–$60k/yr

Mid level

Bring the WOW Effect to Life for Our Team! At Crystal D, we don't just create awards - we Turn Emotions Into Memories®. We're looking for an energetic, organized, and people-focused Internal Marketing Coordinator to help…

Skills: Event Coordination, Internal Communications, Employee Engagement, Office Administration, Project Coordination

Crystal D logoCrystal D

Production Associate - Washer

Saint Paul, Minnesota, United States · On-site

$18/hr–$19/hr

Mid level

Crystal D is seeking a dependable and detail-oriented Production Craftsman to join our Production team. As a Production Craftsman, you will be responsible for washing, inspecting, handling, and preparing products through…

Skills: Quality Inspection, Production Planning, 5S, Lean Manufacturing, Equipment Operation

Crystal D logo

Customer Support Specialist

Crystal D

Paul, Idaho, United States • On-site

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Entry level

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  • $18/hr–$20/hr
  • Full-time
  • Weekly Pay, Paid Holidays, Paid Time Off, 401(k) Match, Health Insurance, Dental Insurance
  • Posted 6d ago
  • Apply by Sep 20
  • ~40 hrs/week

Responsibilities

Provide front desk support by greeting visitors and routing phone calls while coordinating shipping and courier deliveries. Assist with order entry, retail processing, and maintaining the showroom environment to ensure an exceptional customer experience.

Requirements

Requires at least one year of experience in customer service, retail, or office support. Candidates must possess strong organizational skills, a professional demeanor, and basic computer proficiency.

Full job description

At Crystal D, we believe recognition matters. Our mission is simple: Together we will be the first choice for awards and gifts. We’re looking for a positive, organized, and customer-focused individual to join our team as a Customer Service Support team member.

In this role, you’ll help create an exceptional experience for customers, visitors, carriers, and internal teams through front desk support, shipping coordination, and customer service assistance. If you enjoy staying busy, helping others, and being part of a supportive team environment, we’d love to connect with you.

Pay Range

$18.00–$20.00 per hour, depending on qualifications and experience.

Reports to: Director of Operations 

Benefits

  • Weekly Pay
  • Paid Holidays
  • Paid Time Off
  • 401(k) Match
  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP)
  • Employee Discount
  • Tuition Reimbursement Program
  • Many Company Events

What You’ll Do

  • Answer and route incoming phone calls while greeting and assisting visitors with professionalism and warmth
  • Support Will Call customers and coordinate courier pickups and deliveries
  • Assist with drop-ship orders and help maintain smooth order flow
  • Help resolve shipping and delivery issues with carriers such as FedEx and UPS
  • Provide backup support for order entry and customer service functions
  • Process retail orders and assist with customer requests
  • Maintain a clean, welcoming, and organized lobby and showroom environment
  • Support company “Thank You” initiatives and customer appreciation efforts
  • Assist with additional administrative and customer support tasks as needed

What We’re Looking For

  • 1+ year of customer service, retail, office support, or related experience
  • Friendly, professional, and customer-focused communication skills
  • Strong organizational skills with the ability to multitask in a fast-paced environment
  • Attention to detail and accuracy
  • Basic computer skills and willingness to learn internal systems
  • Positive attitude and team-oriented mindset

Experience with front desk support, order processing, or shipping coordination is a plus, but not required.

What Makes You a Great Fit

We value individuals who naturally demonstrate:

  • Integrity
  • Gratitude
  • Commitment
  • Empathy
  • Drive
  • Teamwork
  • A positive, “can-do” attitude

Schedule & Work Environment

  • Full-time, non-exempt position
  • Primarily indoor office environment
  • Occasional schedule flexibility may be needed based on business demands

Location

505 Atwater Circle
St. Paul, MN 55103

If you’re someone who enjoys helping people, staying organized, and contributing to a strong team culture, we’d love to hear from you!

Apply today and become part of the Crystal D team.

Related keywords

Customer SupportFedExUPSOrder EntryRetail OrdersWill CallDrop-shipCourier CoordinationOffice AdministrationShowroom Management

About Crystal D

LinkedInVisit site

We Turn Emotions Into Memories!®

Industry
Manufacturing
Company size
51-200 employees
Founded
1993
Headquarters
Saint Paul, Minnesota
LinkedIn followers
2,031

Crystal D (www.crystal-d.com), a leader in awards and gifts, has been delighting recipients with the highest-quality recognition products for more than 30 years. We are known as the Home of “The WOW Effect” ® because every item is designed and hand-crafted by our artisans in St. Paul, Minnesota, and this meticulous attention to detail turns the emotion of a recognition experience into a lasting memory. Crystal D offers over 1,500 innovative and elegant awards and gifts, guarantees an industry-leading production time of just six to eight days after art approval, and has earned five-star status for our customer service. Contact us at (800) 544-1131 or email [email protected].

Offices: 505 Atwater Circle, Saint Paul, Minnesota 55103, US

RecognitionAwardsPlaquesCrystal3D Subsurface Laser EngravingImprintsIllumachrome Crystal Awardsand GiftsGiftProduct Design
View all jobs at Crystal D

About Crystal D

LinkedInVisit site

We Turn Emotions Into Memories!®

Industry
Manufacturing
Company size
51-200 employees
Founded
1993
Headquarters
Saint Paul, Minnesota
LinkedIn followers
2,031

Crystal D (www.crystal-d.com), a leader in awards and gifts, has been delighting recipients with the highest-quality recognition products for more than 30 years. We are known as the Home of “The WOW Effect” ® because every item is designed and hand-crafted by our artisans in St. Paul, Minnesota, and this meticulous attention to detail turns the emotion of a recognition experience into a lasting memory. Crystal D offers over 1,500 innovative and elegant awards and gifts, guarantees an industry-leading production time of just six to eight days after art approval, and has earned five-star status for our customer service. Contact us at (800) 544-1131 or email [email protected].

Offices: 505 Atwater Circle, Saint Paul, Minnesota 55103, US

RecognitionAwardsPlaquesCrystal3D Subsurface Laser EngravingImprintsIllumachrome Crystal Awardsand GiftsGiftProduct Design
View all jobs at Crystal D

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