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Dubai, Dubai Emirate, United Arab Emirates · On-site
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$26k–$28k/yr
Full-time
Annual performance bonus, 26 days of annual leave, Public holidays, Professional training, Career development opportunities
Posted 4d ago
~40 hrs/week
Italian
Responsibilities
The Customer Experience Advisor will manage customer inquiries via phone, email, and in-person showroom visits while maintaining accurate CRM documentation. They are responsible for preparing commercial quotes and providing technical product support to both private and professional clients.
Requirements
The ideal candidate possesses excellent communication skills and at least one year of experience in a customer-facing role. Proficiency in Italian and English is required, with a positive, proactive attitude and strong organizational capabilities.
Full job description
Customer Experience Advisor – Showroom Milano
Department: Sales
Employment Type: Full Time
Location: Milan
Compensation: €26,000 - €28,000 / year
Description
Orario di lavoro Dal lunedì al sabato, con un giorno fisso di riposo durante la settimana. Chi siamo
Corston Architectural Detail è stata fondata da un team di designer creativi e ingegneri con una visione condivisa: creare dettagli architettonici splendidamente realizzati, capaci di collegare armoniosamente un ambiente all’altro.
Le nostre collezioni coordinate di interruttori, prese, ferramenta per porte e sistemi di illuminazione in ottone massiccio sono progettate e realizzate per durare tutta la vita. In soli cinque anni, Corston è diventato un marchio di design internazionale, con lanci di successo nel Regno Unito, in Europa, negli Emirati Arabi Uniti e negli Stati Uniti. Il nostro successo si basa su prodotti eccezionali, un servizio clienti di altissimo livello e un team dedicato a offrire un’esperienza straordinaria in ogni fase del percorso del cliente.
Il ruolo Come Customer Experience Advisor, con sede nel nostro showroom nel centro di Milano, sarai il volto di Corston e svolgerai un ruolo fondamentale nel garantire un’esperienza cliente eccellente. Supporterai clienti privati e professionisti attraverso telefono, e-mail e interazioni dirette in showroom. Ti occuperai di rispondere alle richieste, preparare preventivi, gestire attività amministrative e fornire supporto su domande tecniche relative ai prodotti.
Entrerai a far parte di un team entusiasta e collaborativo, dove il lavoro di squadra è alla base del nostro successo. Ogni giornata sarà diversa, ma il nostro obiettivo rimarrà sempre lo stesso: offrire il più alto livello di servizio e competenza.
#INDM
Principali responsabilità
Fornire assistenza professionale ai clienti tramite telefono, e-mail e interazioni dirette in showroom.
Gestire un elevato volume di richieste dei clienti in modo efficiente ed efficace.
Comunicare con i clienti in modo cordiale, professionale e orientato alla soluzione.
Ascoltare attivamente le esigenze dei clienti e fornire consigli personalizzati.
Risolvere le problematiche, ove possibile, già al primo contatto.
Supportare i clienti professionali e gestire le richieste degli account Trade.
Preparare, inviare e seguire i preventivi commerciali.
Mantenere aggiornate le informazioni dei clienti e la documentazione nel sistema CRM.
Accogliere e assistere i visitatori dello showroom, garantendo a ogni ospite un’esperienza premium.
#INDM
Il profilo ideale
Ottime capacità comunicative, sia scritte che orali.
Capacità di gestire un elevato numero di interazioni con i clienti tramite telefono ed e-mail.
Spiccate capacità relazionali e attitudine alla costruzione di rapporti solidi con clienti privati e professionisti.
Ottime capacità organizzative e grande attenzione ai dettagli.
Approccio positivo, proattivo e flessibile al lavoro.
Forte passione per il servizio clienti e per l’offerta di un’esperienza eccellente.
Almeno un anno di esperienza in un ruolo a contatto con il pubblico.
Ottima conoscenza dell’italiano e dell’inglese. La conoscenza del francese rappresenta un vantaggio, ma non è indispensabile.
#INDM
Cosa offriamo
Retribuzione annua di €26,000–€28,000, in base all’esperienza.
26 giorni di ferie annuali oltre ai giorni festivi nazionali.
Sistema di bonus annuale legato alle performance.
Opportunità di lavorare per un marchio internazionale di design in forte crescita, con attività nel Regno Unito, Europa, Emirati Arabi Uniti e Stati Uniti.
Un ambiente di lavoro collaborativo e di supporto.
Un ruolo dinamico all’interno di un’azienda internazionale in crescita, dove ogni giornata offre nuove sfide.
Contatto diretto con clienti privati, architetti, designer e professionisti del settore.
La possibilità di lavorare in uno showroom elegante e curato, dedicato a prodotti architettonici di alta qualità.
Opportunità di crescita professionale all’interno di un’organizzazione ambiziosa e in continua espansione.
Formazione iniziale completa e supporto continuo per sviluppare le proprie competenze.
Una cultura aziendale orientata al cliente, dove qualità, design ed eccellenza del servizio sono al centro di tutto ciò che facciamo.
Timeless, solid brass lighting, hardware, switches and sockets.
Industry
Retail
Company size
51-200 employees
Founded
2019
Headquarters
Malmesbury, Wiltshire
LinkedIn followers
7,693
Our founders set out with a simple aim: to make it easier to find considered, coordinating fixtures and fittings, crafted from solid brass and made to last.
We design everyday details – handles, switches, sockets and lighting – with careful proportions and continuity across pieces and finishes, creating a seamless flow from room to room.
What’s more, our direct relationship with customers allows us to offer support from start to finish, with delivery across Europe, the USA and the UAE, and showrooms in each region.
Offices: Corston ltd, Malmesbury, Wiltshire SN16 0HW, GB · 65 Pimlico Road, London, SW1W 8NE, GB · Lots Road, Design Centre, Chelsea Harbour, London, SW10 0XE, GB · 2 Rue de l'Université, Paris, 75007, FR · 52 Rue de France, Nice, 06000, FR
Interior Details Switches & Sockets Hardware and LightingLightingHardwareInterior DesignFurnitureManufacturing
Timeless, solid brass lighting, hardware, switches and sockets.
Industry
Retail
Company size
51-200 employees
Founded
2019
Headquarters
Malmesbury, Wiltshire
LinkedIn followers
7,693
Our founders set out with a simple aim: to make it easier to find considered, coordinating fixtures and fittings, crafted from solid brass and made to last.
We design everyday details – handles, switches, sockets and lighting – with careful proportions and continuity across pieces and finishes, creating a seamless flow from room to room.
What’s more, our direct relationship with customers allows us to offer support from start to finish, with delivery across Europe, the USA and the UAE, and showrooms in each region.
Offices: Corston ltd, Malmesbury, Wiltshire SN16 0HW, GB · 65 Pimlico Road, London, SW1W 8NE, GB · Lots Road, Design Centre, Chelsea Harbour, London, SW10 0XE, GB · 2 Rue de l'Université, Paris, 75007, FR · 52 Rue de France, Nice, 06000, FR
Interior Details Switches & Sockets Hardware and LightingLightingHardwareInterior DesignFurnitureManufacturing