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Jobs at Comfrt (Now Hiring) — 19 open

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Social Media Community Manager

United States · Remote Solely

Mid level

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive …

Skills: Social Media Management, Community Management, Customer Service, Written Communication, Brand Voice Alignment

Comfrt logoComfrt

Studio Assistant

Miami, Florida, United States · On-site

Entry level

About Comfrt Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we stri…

Skills: Inventory Management, Garment Care, Quality Control, Sample Tracking, Production Assistance

Comfrt logoComfrt

Finance Data Analytics Manager

United States · Remote Solely

Mid level

COMFRT Overview Comfrt is one of the fastest-growing DTC apparel brands in the world right now, with a social media presence that giants in the industry envy! Founded 3 years ago, our focus is on stylish, elevated basics…

Skills: SQL, Google BigQuery, ETL, Data Architecture, Financial Reporting

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Contract Recruiter

United States · Remote Solely

$30/hr–$35/hr

Mid level

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive …

Skills: Full-Cycle Recruiting, Sourcing, Candidate Experience, Interviewing, Applicant Tracking Systems

Comfrt logoComfrt

Assistant Store Manager

Bloomington, Minnesota, United States · On-site

$55k–$65k/yr

Senior

About Comfrt Comfrt is more than just an apparel brand; we are a mental wellness movement. We specialize in creating high-quality, functional products—like our signature Weighted Zip Hoodie—designed to ease stress, calm …

Skills: Team Development, Performance Coaching, Sales Floor Management, KPI Tracking, P&L Analysis

Comfrt logoComfrt

Assistant Visual Store Manager

Bloomington, Minnesota, United States · On-site

$55k–$65k/yr

Senior

About Comfrt Comfrt is more than just an apparel brand; we are a mental wellness movement. We specialize in creating high-quality, functional products—like our signature Weighted Zip Hoodie—designed to ease stress, calm …

Skills: Visual Merchandising, Team Leadership, Performance Management, Inventory Management, P&L Oversight

Comfrt logoComfrt

Talent Acquisition Manager

United States · Remote Solely

Mid level

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive …

Skills: Full-Cycle Recruiting, Sourcing, Stakeholder Management, Applicant Tracking Systems, Candidate Experience

Comfrt logoComfrt

Product Manager, Applications & Services

United States · Remote Solely

Senior

About Comfrt Comfrt is building premium e-commerce and wellness experiences that drive engagement, loyalty, and customer satisfaction. Our Storefront is a modern, headless Shopify-powered platform serving customers seeki…

Skills: Product Management, SaaS, Internal Tools, Data Engineering, Backend Systems

Comfrt logoComfrt

Store Manager

Bloomington, Minnesota, United States · On-site

$70k–$80k/yr

Senior

About Comfrt Comfrt is more than just an apparel brand; we are a mental wellness movement. We specialize in creating high-quality, functional products—like our signature Weighted Zip Hoodie—designed to ease stress, calm …

Skills: P&L Management, Talent Acquisition, Performance Management, KPI Accountability, Inventory Management

Comfrt logoComfrt

Site Merchandising Manager

United States · Remote Solely

Senior

Site Merchandising Manager Remote · Full Time · Manager About Us Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece w…

Skills: E-commerce Merchandising, Shopify Plus, Algolia, Web Analytics, Team Leadership

Comfrt logoComfrt

Sr. UI/UX Designer

United States · Remote Solely

Senior

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive …

Skills: UI/UX Design, Figma, E-commerce Design, Design Systems, User Research

Comfrt logoComfrt

Senior Business Systems Analyst

Miami, Florida, United States · Remote OK

Senior

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive …

Skills: Business Systems Analysis, NetSuite ERP, eCommerce Platforms, Requirements Gathering, Financial Operations

Comfrt logoComfrt

Affiliate Specialist

Miami, Florida, United States · Remote Solely

Mid level

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive …

Skills: Affiliate Marketing, Publisher Recruitment, Campaign Setup, Performance Tracking, Agency Management

Comfrt logoComfrt

Software Engineering Manager

Miami, Florida, United States · Remote Solely

Senior

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive …

Skills: People Management, Software Architecture, System Design, API Development, Cloud Infrastructure

Comfrt logoComfrt

Marketing Project Manager

United States · Remote Solely

Senior

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive …

Skills: Project Management, Program Management, Marketing Operations, Cross-functional Leadership, Stakeholder Management

Comfrt logoComfrt

Apparel Technical Designer – Women's Athleisure & Outerwear

United States · Remote Solely

Senior+

About Comfrt Comfrt is the fastest growing ecommerce brand built on a mission to support mental health and create everything comfortable for an easy, stress-free, cozy lifestyle. We are obsessed with our customer and ded…

Skills: Technical Design, Garment Construction, Fit Analysis, Tech Pack Creation, Adobe Illustrator

Comfrt logoComfrt

Apparel Technical Designer – Women's Lounge / Intimates

United States · Remote Solely

Senior+

About Comfrt Comfrt LLC is the fastest-growing ecommerce brand built on a mission to support mental health and create everything comfortable for an easy, stress-free, cozy lifestyle. We are obsessed with our customer and…

Skills: Technical Design, Garment Construction, Fit Analysis, Tech Pack Creation, Adobe Illustrator

Comfrt logoComfrt

Director of International Operations and Logistics

United States · Remote Solely

Senior

About Us Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive t…

Skills: International Logistics, 3PL Management, Cross-Border Freight, Customs Compliance, Landed Cost Modeling

Comfrt logoComfrt

Site Merchandising Coordinator

United States · Remote Solely

Mid level

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive …

Skills: Shopify Plus, Digital Merchandising, Ecommerce Operations, TikTok Shop, Product Catalog Management

Comfrt logo

Social Media Community Manager

Comfrt

United States • Remote Solely

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Mid level

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  • Full-time
  • Paid time off, Health insurance, 401k match, Employee discounts
  • Posted 3d ago
  • Apply by Oct 22
  • ~40 hrs/week

Responsibilities

Manage daily community engagement and customer support across Instagram, TikTok, and Facebook to foster brand loyalty. Monitor community sentiment, moderate conversations, and report key metrics to the Director of Community Management.

Requirements

Requires 1-3 years of experience in social media or community management, preferably within an e-commerce or DTC environment. Candidates must be proficient with tools like Sprout Social and possess exceptional written communication skills.

Full job description

About Us:

Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.

 

About the Job:

As a Social Media Community Manager, you are the voice of Comfrt on our social platforms, responsible for day-to-day community engagement, customer support, and brand-aligned interactions across assigned channels. Working under the direction of the Director of Community Management, you'll execute the community strategy by responding to customers, moderating conversations, and fostering authentic engagement that strengthens brand loyalty.

 

This is a hands-on, customer-facing role where you'll spend your time connecting with our community members, solving their problems, and maintaining the warm, supportive Comfrt brand voice across Instagram, TikTok, Facebook, and other platforms. You'll be the friendly face behind our DMs, comments, and responses — turning customer interactions into opportunities to build lasting relationships. This is an overnight shift position with hours from 6:00 PM to 2:00 AM ET.

Please note that the training schedule will be 9am - 5pm ET for two weeks
 

Responsibilities:
Community Engagement & Customer Support

  • Manage daily inbound and outbound communication across assigned social platforms — responding to comments, DMs, mentions, and story interactions in a timely and authentic manner
  • Answer customer questions, resolve issues, and provide support through social channels, ensuring every interaction reflects Comfrt's empathetic brand voice
  • Engage authentically with community members, building genuine relationships that increase brand loyalty and advocacy
  • Identify and surface trending conversations, memes, and cultural moments relevant to Comfrt's brand and audience
 

Community Moderation & Safety

  • Moderate community conversations across assigned platforms, enforcing community guidelines to maintain a safe, respectful, and inclusive environment
  • Flag and escalate sensitive, high-risk, or PR-related issues to the Director of Community Management for guidance and resolution
  • Maintain awareness of community sentiment and watch for patterns that could impact brand reputation
 

Platform Execution & Responsiveness

  • Meet response SLAs established by the Director, ensuring no customer inquiry goes unanswered
  • Use Sprout Social and assigned platform tools to organize, prioritize, and action inquiries consistently
  • Stay up to date on platform features, algorithm changes, and best practices for assigned channels
  • Reference tone-of-voice guidelines, response templates, and escalation protocols to maintain brand consistency while keeping interactions feeling authentic and human
 

Reporting & Insights

  • Track daily, weekly, and monthly community metrics including response times, sentiment, volume trends, and engagement rates
  • Report on community health, emerging issues, and team performance to the Director through established reporting cadence
  • Flag recurring customer questions, product issues, or shipping concerns to inform leadership and operations teams
  • Provide customer feedback and insights to leadership that inform product development and marketing decisions
 

Cross-Functional Collaboration

  • Work with Customer Service, E-commerce, Marketing, and Operations teams as directed by the Director to ensure seamless handoffs and consistent messaging
  • Use Shopify and other platforms to reference customer order history and purchase context when supporting community members
  • Communicate proactively about order-related issues, shipping delays, or inventory updates to prevent customer frustration on social
 

Requirements:

Experience

  • 1-3 years of experience in social media management, community management, customer service, or a related field
  • Hands-on experience managing social inboxes or engaging communities on Instagram, TikTok, Facebook, or similar platforms
  • Experience working in a fast-paced, consumer-facing environment (e-commerce or DTC experience a plus)
  • Familiarity with social media management tools such as Sprout Social, Hootsuite, or similar platforms
 

Skills & Competencies

  • Exceptional written communication skills with a sharp eye for tone and voice — able to match and maintain brand voice across different platforms
  • Strong customer service instincts and genuine empathy for customers
  • Ability to stay calm and professional during high-volume periods or when handling difficult customer situations
  • Organizational skills to manage multiple conversations, platforms, and priorities simultaneously
  • Comfortable learning and working with new tools and platforms
  • Data-aware mindset — comfortable tracking metrics and translating them into insights for leadership
 

Mindset & Culture Add

  • Deeply passionate about community and customer relationships; you see every interaction as an opportunity to strengthen brand love
  • Authentic and empathetic — you genuinely care about connecting people to the Comfrt brand and supporting our customers
  • Adaptable and calm under pressure, especially during high-volume moments or product launches
  • Collaborative and communicative, willing to ask questions and take feedback to improve
  • Genuinely curious about people, platforms, and the evolving social landscape
 

Why Join Comfrt?

  • Be part of a purpose-driven company that's shaping the future of comfort and mental wellness
  • Work in a supportive, creative environment where your ideas and growth are valued
  • Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!
  • Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment
 

Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.


 

Related keywords

Social MediaCommunity ManagementDTCE-commerceSprout SocialShopifyInstagramTikTokFacebookCustomer SupportBrand LoyaltyCommunity ModerationSentiment AnalysisSLAsMental WellnessHootsuite

About Comfrt

LinkedInVisit site

“The Only Hoodie Worth Wearing”

Industry
Retail
Company size
51-200 employees
LinkedIn followers
33,171

Supporting Mental Health Through Clothing

HoodiesComfort WearLoungewearHandcrafted ClothingFashion EssentialsLeisure FashionTrendsetting Comfortand Comfrt LifestyleE-CommerceFashion
View all jobs at Comfrt

About Comfrt

LinkedInVisit site

“The Only Hoodie Worth Wearing”

Industry
Retail
Company size
51-200 employees
LinkedIn followers
33,171

Supporting Mental Health Through Clothing

HoodiesComfort WearLoungewearHandcrafted ClothingFashion EssentialsLeisure FashionTrendsetting Comfortand Comfrt LifestyleE-CommerceFashion
View all jobs at Comfrt

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