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Jobs at CGC Water Treatment (Now Hiring) — 6 open

CGC Water Treatment logoCGC Water Treatment

2nd Shift Customer Service Associate

Howell, Michigan, United States · On-site

Mid level

We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal…

Skills: Customer Service, Phone Handling, Booking Sales Appointments, Dispatching, Communication

CGC Water Treatment logoCGC Water Treatment

Drain Specialist

Howell, Michigan, United States · On-site

Mid level

We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast, Michigan area. Our goa…

Skills: Drain Snaking, Excavation, Drain Diagnosis, Drain Cleaning Camera, Communication

CGC Water Treatment logoCGC Water Treatment

Service Plumber

Howell, Michigan, United States · On-site

Mid level

We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast, Michigan area. Our goa…

Skills: Service Plumbing, Tankless Water Heater Installation, Troubleshooting, Plumbing System Maintenance, Sales

CGC Water Treatment logoCGC Water Treatment

Inventory Associate

Howell, Michigan, United States · On-site

Entry level

We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within Howell, Michigan. Our goal is to be t…

Skills: Inventory Management, Forklift Operation, Shipping And Receiving, Warehouse Organization, Customer Service

CGC Water Treatment logoCGC Water Treatment

Warehouse Storefront Associate

Jacksonville, Florida, United States · On-site

Entry level

We only hire the best! Are you living in the Greater Jacksonville, Florida area and would like to be a part of our Warehouse/Storefront there? This is a great opportunity to serve your community and be our local represen…

Skills: Customer Service, Retail Sales, Inventory Management, Fork-lift Operation, Cash Handling

CGC Water Treatment logoCGC Water Treatment

Plumbing Maintenance Technician

Jacksonville, Florida, United States · On-site

Entry level

We only HIRE the BEST! Who We Are: We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities. Our goal is to be the #1 Kinetico Water Tre…

Skills: Water Heater Maintenance, Reverse Osmosis Filter Maintenance, Plumbing Inspection, Water Testing, Water Softener Maintenance

CGC Water Treatment logo

2nd Shift Customer Service Associate

CGC Water Treatment

Howell, Michigan, United States • On-site

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Mid level

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  • Full-time
  • Competitive Pay Structure, Career Growth Opportunities, Training & Coaching
  • Posted 6d ago
  • ~40 hrs/week

Responsibilities

Manage incoming calls to book sales appointments and handle the daily dispatch board for plumbing and water treatment services. Ensure a high-level customer experience from the initial contact through to job completion.

Requirements

Proven experience in customer service and dispatching is required, with strong proficiency in phone handling and MS Office. Experience with ServiceTitan is strongly preferred, along with a results-driven mentality.

Full job description

 
We only HIRE the BEST!
Who We Are:
We are a high-growth, high-performance plumbing and water treatment company with a relentless focus on serving and impacting our communities within the Southeast Michigan area. Our goal is to be the #1 Kinetico Water Treatment dealer and the largest plumbing company in our market. We are a three-time "TOP PLACES to Work" Company. To achieve this, we need top-tier team members who can dominate the field.

Who You Are:

A results-driven Customer Service Associate to be on our 2nd shift (11:00a.m to 8p.m).  This role owns the daily schedule, drives booking performance, and ensures a high-level customer experience from first call through job completion. Experience with ServiceTitan is strongly preferred, as this role requires hands-on management of the dispatch board. You are always improving and learning from others. You actively seek out mentorship, coaching, and new techniques to sharpen your edge. 

Key Responsibilities:

Customer service interaction
  • Manage incoming calls to identify, assess, and meet the diverse needs of our customers
  • Book sales appointments from leads coming from sources such as a phone call, internet, lists, etc
  • Dispatch and schedule
  • Keep accurate records of customer interactions
  • Follow established department procedures, guidelines, and policies
  • Serving our external and internal customers with urgency and grace
Skills and experience we are looking for:
  • Proven customer service experience
  • Strong phone contact handling
  • Booking sales appointments
  • Dispatch experience
  • Communication experience
  • Bilingual (Spanish) is helpful
  • Active listening skills
  • Solid computer/typing skills
  • Familiarity with MS Office
  • A heart to serve a variety of personalities and (potentially difficult) circumstances
  • Ability to multi-task
  • Ability to Prioritize
  • Manage time effectively
  • Willingness to go the extra mile when engaging customers
  • Responsible to close up the office
A "Get It Done" Mentality
  • We will provide quality service along with quality customer experience.
  • Our Call center team is the "Heartbeat" of our operation and serves all departments and customers.   The Call center representatives primary responsibility will act as a liaison, providing product and services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Drive a Culture of Accountability & Winning
  • Excel in a high-performance environment without excuses. You challenge your peers, hold yourself accountable, and raise the bar every single day.
  • Track & Dominate Your Scorecard
  • Know your numbers. Live in your KPIs, because results matter as we drive this offering to our communities
Mentor & Uplift Others Around You
  • Push others to be better. Support our teammates and help create a culture of continuous growth and leading
  • Lifelong Learner & Growth-Minded
  • You are always improving and learning from others.
  • You actively seek out mentorship, coaching, and new techniques to sharpen your edge
 What We Offer: 

 Competitive pay structure 

 Opportunity to directly influence revenue and operations 
 
 Career Growth Opportunities- we promote from within! 

 A Highly Competitive, High-Energy Culture- you will be surrounded by A-players. 

 Best-in-Class Training & Coaching- we invest in your success. 

 Industry-Leading Products & Services 

 
Ready to drive our business to new levels? 

If you're a highly competitive, self-driven leader ready to Grow our Water Treatment and Plumbing Service, we want to talk to you. 

Apply Now! 

Related keywords

ServiceTitanDispatch BoardKPIsCustomer ExperiencePlumbingWater TreatmentKineticoCall CenterLead ManagementSchedulingMS OfficeBilingual Spanish

About CGC Water Treatment

LinkedInVisit site

We are a Kinetico dealership that sells, installs, and services the best water treatment equipment on the market.

Industry
Retail
Company size
51-200 employees
Headquarters
Howell, Michigan
LinkedIn followers
212

CGC Water Treatment is a Kinetico dealership that sells, installs, and services the best water treatment equipment on the market. We have been in business for 75 years and we currently are located in three states with the goal to keep on expanding. The CGC family has a vision to impact the world through better water. Our heart is to make a difference by serving our employees with excellence and to change the world through our employees as they serve customers with excellence. We are a three time “TOP PLACES to Work” Company. Get to know Kinetico CGC Water, what we do and who we are: https://youtu.be/UWvGg03d3uw

Offices: 2875 Old US 23, Howell, Michigan 48843, US · 2181 Saint Johns Bluff Rd S, Jacksonville, Florida 32246, US · 3813 NC-73, Iron Station, North Carolina 28080, US

View all jobs at CGC Water Treatment

About CGC Water Treatment

LinkedInVisit site

We are a Kinetico dealership that sells, installs, and services the best water treatment equipment on the market.

Industry
Retail
Company size
51-200 employees
Headquarters
Howell, Michigan
LinkedIn followers
212

CGC Water Treatment is a Kinetico dealership that sells, installs, and services the best water treatment equipment on the market. We have been in business for 75 years and we currently are located in three states with the goal to keep on expanding. The CGC family has a vision to impact the world through better water. Our heart is to make a difference by serving our employees with excellence and to change the world through our employees as they serve customers with excellence. We are a three time “TOP PLACES to Work” Company. Get to know Kinetico CGC Water, what we do and who we are: https://youtu.be/UWvGg03d3uw

Offices: 2875 Old US 23, Howell, Michigan 48843, US · 2181 Saint Johns Bluff Rd S, Jacksonville, Florida 32246, US · 3813 NC-73, Iron Station, North Carolina 28080, US

View all jobs at CGC Water Treatment

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