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Carolina First EMS logoCarolina First EMS

NEMT/EMS Dispatcher

Elgin, South Carolina, United States · On-site

Entry level

Position Summary The NEMT/EMS Dispatcher is responsible for coordinating and dispatching non-emergency and/or emergency medical transportation units in a timely, efficient, and professional manner. This role ensures effe…

Skills: Dispatching, Communication Skills, Multitasking, CAD Systems, Medical Terminology

Carolina First EMS logo

NEMT/EMS Dispatcher

Carolina First EMS

Elgin, South Carolina, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Posted 15d ago
  • ~40 hrs/week

Responsibilities

Coordinate and dispatch non-emergency and emergency medical transportation units while maintaining communication between field crews and healthcare facilities. Ensure operational efficiency and compliance with safety standards and patient confidentiality regulations.

Requirements

A high school diploma or GED is required, with previous experience in dispatch or healthcare coordination preferred. Candidates must be able to work flexible shifts in a high-pressure environment and possess strong organizational skills.

Full job description

Position Summary 

The NEMT/EMS Dispatcher is responsible for coordinating and dispatching non-emergency and/or emergency medical transportation units in a timely, efficient, and professional manner. This role ensures effective communication between field crews, healthcare facilities, and internal leadership while maintaining compliance with company policies, safety standards, and applicable regulations. 

Essential Duties & Responsibilities 

  • Receive, process, and prioritize incoming transportation requests via phone, radio, or electronic systems. 
  • Dispatch ambulance units according to urgency, crew availability, location, and operational protocols. 
  • Monitor unit status and maintain real-time awareness of field operations. 
  • Provide clear and concise communication to EMTs, Paramedics, and other field personnel. 
  • Coordinate with hospitals, nursing facilities, clinics, and other healthcare partners regarding transport details. 
  • Maintain accurate documentation of calls, dispatch times, mileage, delays, and transport updates. 
  • Ensure compliance with HIPAA and patient confidentiality standards. 
  • Utilize CAD (Computer-Aided Dispatch) systems and other scheduling software effectively. 
  • Respond to operational changes such as call volume surges, weather events, or staffing adjustments. 
  • Escalate issues or concerns to leadership as appropriate. 
  • Support daily operational flow to ensure response time and service level expectations are met. 

Required Qualifications 

  • High school diploma or GED required. 
  • Previous dispatch, call center, EMS, public safety, or healthcare coordination experience preferred. 
  • Strong verbal communication and multitasking skills. 
  • Ability to remain calm and professional in high-pressure situations. 
  • Proficiency in basic computer systems and data entry. 
  • Strong organizational and time-management skills. 
  • Ability to work flexible schedules, including nights, weekends, and holidays if required. 
  • Must be available for 24-hour operations, including rotating shifts, nights, weekends, and holidays as needed. 

Preferred Qualifications 

  • Experience with medical terminology. 
  • Knowledge of EMS operations and geographic service areas. 
  • Familiarity with CAD systems or transportation scheduling software. 

Physical & Work Environment Requirements 

  • Primarily sedentary office environment. 
  • Frequent use of computers, phones, and radio equipment. 
  • May require extended periods of sitting and multitasking. 

Key Competencies 

  • Communication Skills 
  • Critical Thinking & Decision-Making 
  • Attention to Detail 
  • Stress Tolerance 
  • Team Collaboration 
  • Problem Solving 

Related keywords

NEMTEMSDispatcherCADComputer-Aided DispatchHIPAAMedical TransportationEmergency Medical ServicesHealthcare CoordinationPatient ConfidentialityRadio CommunicationLogistics

About Carolina First EMS

LinkedInVisit site

Your health, our priority!

Industry
Ambulance Services
Company size
11-50 employees
View all jobs at Carolina First EMS

About Carolina First EMS

LinkedInVisit site

Your health, our priority!

Industry
Ambulance Services
Company size
11-50 employees
View all jobs at Carolina First EMS

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