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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
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Business Development Associate · Built Environment
Remote Solely
Entry level
This is a remote position. The Gulf is executing the world's most ambitious construction pipeline. Buildings, infrastructure and industrial projects at a scale no other region attempts. Behind every mega project, master …
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Business Development Associate · Built Environment
Remote OK
Entry level
This is a remote position. The Gulf is executing the world's most ambitious construction pipeline. Buildings, infrastructure and industrial projects at a scale no other region attempts. Behind every mega project, master …
Skills: Cold Calling, LinkedIn Outreach, Networking, Market Research, Relationship Building
This is a remote position. The Middle East's technology talent market is one of the most competitive in the world. From AI and cybersecurity to digital transformation at national scale, every serious organization in the …
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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
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Jaipur Municipal Corporation, Rajasthan, India · On-site
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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
Senior+
Black & Grey HR is seeking a Port Captain – Offshore & Marine to join our client's marine operations team based in Abu Dhabi, UAE. This is a permanent shore-based role with regular visits to ports, vessels, shipyards, an…
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Full-time
bachelor degree, postgraduate degree
Attractive Salary, Benefits
Posted 22d ago
~40 hrs/week
Responsibilities
Lead and oversee end-to-end service operations, ensuring operational excellence, customer satisfaction, and sustainable business growth. Manage the division's P&L, commercial contracts, and strategic initiatives to maximize business opportunities.
Requirements
Requires a Bachelor's degree in Business or Engineering, with a Master's or MBA preferred. Candidates must have 10-15 years of experience in services management, including at least 5 years in a senior leadership role managing P&L.
Full job description
Black & Grey HR is hiring for a Head of Services for a leading organization in the UAE. We are looking for an experienced and strategic leader to oversee the complete Services function, ensuring operational excellence, commercial success, and sustainable business growth. This role will be responsible for leading service operations, asset management, project delivery, commercial and contract management, while driving continuous improvement and supporting the company's long-term strategic objectives.
Roles and Responsibilities
-Lead and oversee end-to-end service operations, ensuring high-quality service delivery and customer satisfaction.
-Drive operational excellence through continuous improvement, SLA compliance, and performance monitoring.
-Manage service assets, ensuring optimal utilization, maintenance, and lifecycle management.
-Oversee project planning, execution, resource allocation, and timely delivery within budget.
-Lead the bid, tender, pricing, and contract management process to maximize business opportunities.
-Manage commercial negotiations and ensure effective contract administration.
-Drive business growth by expanding service offerings and supporting strategic initiatives, including the Warra business.
-Develop and implement operational strategies aligned with the company's overall business objectives.
-Own the Services division's P&L, budgeting, forecasting, and financial performance.
-Build, mentor, and lead high-performing cross-functional teams.
-Ensure compliance with health, safety, quality, environmental, and corporate governance standards.
-Establish and improve policies, processes, and operational controls across the Services function.
-Monitor business performance through MIS reporting and data-driven decision-making.
-Lead organizational change, innovation, and continuous improvement initiatives.
-Collaborate with internal and external stakeholders to achieve operational and commercial objectives.
Requirements
-Bachelor's degree in Business Administration, Engineering, or a related discipline.
-Master's degree or MBA is preferred.
-10–15 years of progressive experience in services management, commercial operations, or business leadership.
-Minimum 5 years of experience in a senior leadership position.
-Proven experience managing business P&L and leading large-scale service operations.
-Demonstrated success in winning major tenders, bids, or commercial contracts.
-Strong knowledge of service lifecycle management, commercial strategy, and business growth.
-Experience in bid management, proposal development, and contract negotiation.
-Understanding of partnerships, joint ventures, and alliance management.
-Familiarity with CRM platforms, sales analytics, and bid management systems.
-Excellent leadership, strategic planning, stakeholder management, and communication skills.