Bengaluru, Karnataka, India · On-site
Job Description You will work with customers to resolve the OS (Cloud & On-premises) related technical issues and provide assistance in fixing them within agreed upon SLAs.Identify, diagnose and isolate or resolve issues…
Skills: OS Troubleshooting, SLA Management, ITSM, System Configuration, VMware
Bangalore, Karnataka, India · On-site
Key Responsibilities: Conduct list and database research to identify potential prospect companies in the Middle East region. Utilize various web tools and databases to create new c-level contacts and companies Employ eff…
Skills: Market Research, Cold Calling, Lead Generation, Database Research, Salesforce CRM
Bengaluru, Karnataka, India · On-site
Job Description Identify/ Research prospects such as enterprises, government organizations, universities & hospitals calling.Make outbound calls to profile prospective customersPropelled interest in IT & Finance decision…
Skills: Lead Generation, Outbound Calling, Sales Development, Prospect Research, Communication Skills
Bengaluru, Karnataka, India · On-site
Research Executive Find prospect companies and contacts from the GCC region (UAE, Oman and Saudi Arabia) through online research and cold calling · Work with different web tools like zoom info, lusha, apollo.io, linkedin…
Skills: Online Research, Cold Calling, Lead Generation, CRM Management, Market Research
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Resolve OS-related technical issues for cloud and on-premises systems while adhering to agreed SLAs. Manage customer communications and document all activities within the ITSM portal.
Requires a bachelor's degree and at least one year of experience in a technical help desk role. Must possess excellent English communication skills and basic knowledge of virtualization and networking.
- You will work with customers to resolve the OS (Cloud & On-premises) related technical issues and provide assistance in fixing them within agreed upon SLAs.
- Identify, diagnose and isolate or resolve issues and where relevant escalate it internally and if needed to external Vendors. Manage the follow up activities to ensure cases are resolved and closed within SLA timelines. Additionally managing the complete communication with customers and updating the case notes in ITSM portal (customer facing).
- Installation / re-installation / configuration of systems as required.
- Basic understanding of Backup Software products & Virtualization (VMware & Hyper-V).
- Support for LAN issues, DHCP and DNS
- Bachelor's degree in a related field.
- At least a year’s experience in a technical help desk role (preferably within an Managed Services environment).
- Excellent verbal and written communication skills in English is must and be able demonstrate the initiative and confidence to proactively communicate with customers.
- Strong organizational skills and attention to detail.
- Good team player who is equally comfortable working alone or as part of a team.
- Knowledge of MS Windows Servers / Client Operating System, MS Office, Active Directory / Exchange would be an added advantage.
- Availability to work in standard IT shifts (3 x 8 hours shifts).
Managed Services for Middle East's Leading Clouds
BIOS Middle East, a ZainTECH company is an award-winning Managed Service & Cloud Provider established in 2002 in the UAE and committed to helping organizations become more efficient and cloud-enabled through in-country and global cloud networks and platforms. We provide over 500+ customers with over 15,000 servers the capability they need to achieve successful transformation, through industry-leading, end-to-end managed networks, security and platform solutions. CloudHPT is the cloud division of BIOS. It is the Middle East's first and Only Cisco Powered Cloud. The solutions are built on High-Performance Technology (hence HPT) and housed in the Middle East's best datacenters. The key services provided include Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), and Managed Services on Hyperscalers like Azure, and Oracle. We are vendor, platform and technology agnostic (we are a fully certified and accredited partner with all the major players), ensuring that the solutions we provide are tailored to suit your exact business requirements. Gartner Magic Quadrant for DRaaS Cisco Gold Integrator Seat on VMware Global Advisory Partner Council Seat on Cisco UAE Partner Advisor Council Visit us on BIOS http://www.biosme.com/ Or call us toll-free on 800 BIOSME (246763) or +9714- 3789000
Offices: Emaar Downtown, Dubai, UAE., Dubai, 74069, AE · Airport Road, Abu Dhabi, Abu Dhabi, 128161, AE · Riyadh, SA
Managed Services for Middle East's Leading Clouds
BIOS Middle East, a ZainTECH company is an award-winning Managed Service & Cloud Provider established in 2002 in the UAE and committed to helping organizations become more efficient and cloud-enabled through in-country and global cloud networks and platforms. We provide over 500+ customers with over 15,000 servers the capability they need to achieve successful transformation, through industry-leading, end-to-end managed networks, security and platform solutions. CloudHPT is the cloud division of BIOS. It is the Middle East's first and Only Cisco Powered Cloud. The solutions are built on High-Performance Technology (hence HPT) and housed in the Middle East's best datacenters. The key services provided include Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), and Managed Services on Hyperscalers like Azure, and Oracle. We are vendor, platform and technology agnostic (we are a fully certified and accredited partner with all the major players), ensuring that the solutions we provide are tailored to suit your exact business requirements. Gartner Magic Quadrant for DRaaS Cisco Gold Integrator Seat on VMware Global Advisory Partner Council Seat on Cisco UAE Partner Advisor Council Visit us on BIOS http://www.biosme.com/ Or call us toll-free on 800 BIOSME (246763) or +9714- 3789000
Offices: Emaar Downtown, Dubai, UAE., Dubai, 74069, AE · Airport Road, Abu Dhabi, Abu Dhabi, 128161, AE · Riyadh, SA
