Montreal, Quebec, Canada · Hybrid
Req Id: 430993 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: Instructional Design, LMS Administration, Contact Center Operations, Adult Learning Principles, Articulate Storyline
Ottawa, Ontario, Canada · Hybrid
Req Id: 430388 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: Network Architecture, LAN/WAN/WLAN, IP/MPLS, SD-WAN, IP Telephony
Montreal, Quebec, Canada · Hybrid
Req Id: 430999 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: News Reporting, Television Production, Digital Content Creation, Interviewing, Video Editing
Trois-Rivières, Quebec, Canada · Hybrid
Req Id: 430381 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre mo…
Skills: Regional News Coverage, Video Production, Video Editing, Interviewing, Digital Content Creation
Mississauga, Ontario, Canada · Hybrid
Req Id: 429428 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre m…
Skills: Strategic Planning, AI Infrastructure Strategy, Business Analysis, Cost-Benefit Analysis, Stakeholder Management
Toronto, Ontario, Canada · Hybrid
Req Id: 429428 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre m…
Skills: Strategic Planning, AI Infrastructure Strategy, Business Analysis, Financial Modeling, Stakeholder Management
Toronto, Ontario, Canada · Hybrid
Req Id: 429428 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: AI Strategy, Strategic Analysis, Business Case Development, Executive Communication, Cross-Functional Collaboration
Toronto, Ontario, Canada · Hybrid
Req Id: 429603 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: Executive Support, Calendar Management, Travel Coordination, Stakeholder Management, Executive Communications
Mississauga, Ontario, Canada · Hybrid
Req Id: 429428 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: AI Strategy, Strategic Analysis, Business Case Development, Executive Communication, Cross-Functional Collaboration
Toronto, Ontario, Canada · Hybrid
Req Id: 428238 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre mo…
Skills: Network Architecture, SD-WAN, Cloud Computing, Network Security, Routing and Switching
Toronto, Ontario, Canada · Hybrid
Req Id: 429603 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre mo…
Skills: Executive Support, Calendar Management, Travel Coordination, Stakeholder Management, Microsoft 365
Toronto, Ontario, Canada · Hybrid
Req Id: 428238 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: Network Architecture, LAN/WAN Design, SDWAN, Cloud Integration, Network Security
Toronto, Ontario, Canada · Hybrid
Req Id: 428238 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: Network Architecture, LAN/WAN Design, SDWAN, Cloud Integration, Network Security
Halifax, Nova Scotia, Canada · Hybrid
Req Id: 429945 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: New Business Development, Client Relationship Management, Advertising Consultation, Strategic Integrated Proposals, Negotiation
Halifax, Nova Scotia, Canada · Hybrid
Req Id: 429945 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre mo…
Skills: Business Development, Sales Negotiation, Client Relationship Management, Strategic Proposal Preparation, Digital Media Advertising
Montreal, Quebec, Canada · Hybrid
Req Id: 429817 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre mo…
Skills: Administrative Coordination, Payroll Processing, Expense Management, Contract Management, Travel Coordination
Winnipeg, Manitoba, Canada · On-site
$18/hr–$26/hr
Req Id: 431111 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre mo…
Skills: Retail Sales, Customer Service, Communication, Technology Sales, Relationship Building
Montreal, Quebec, Canada · On-site
$18/hr–$26/hr
Req Id: 430710 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Telecommunications, Communication Skills, Listening Skills
Montreal, Quebec, Canada · On-site
$18/hr–$26/hr
Req Id: 430710 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication Skills, Active Listening, Technology Expertise
Montreal, Quebec, Canada · On-site
$18/hr–$26/hr
Req Id: 430997 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication, Active Listening, Technology Expertise
Montreal, Quebec, Canada • Hybrid
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Lead the design, development, and delivery of learning solutions and training capsules for contact center modernization initiatives. Manage Learning Management Systems (LMS) and act as a trusted advisor to clients on operational change and technology adoption.
Requires a university degree, bilingualism in French and English, and 7-10 years of experience in contact center environments. Must have proven expertise in instructional design using tools like Articulate and experience administering LMS platforms.
Req Id: 430993
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
The ideal candidate is a highly adaptable consultant with a strong background in contact centre operations and adult learning. In addition to supporting contact centre transformation initiatives, this role brings a training first mindset, with hands-on experience in designing, developing, and delivering effective learning solutions for operational teams, supervisors, and stakeholders.
The candidate has proven expertise in training needs assessment, instructional design, and digital training creation, including the development of interactive learning capsules using tools such as Articulate. They are comfortable working directly with clients to translate complex operational and technological concepts into clear, engaging, and accessible learning content.
They demonstrate the ability to quickly learn new tools and platforms (e.g., Genesys Cloud, NICE CXone) and become proficient enough to support training creation, enablement activities, and client guidance. They also have experience supporting or managing Learning Management Systems (LMS) to publish, maintain, and track training content.
With a strong consultative and client-facing approach, they act as a trusted advisor, guiding clients through learning, enablement, and operational change as part of broader contact centre modernization initiatives.
Client Engagement & Enablement
• Lead or participate in client-facing workshops, training sessions, and enablement activities
• Work directly with clients to assess training needs and learning gaps for agents, supervisors, administrators, and business users
• Translate business, operational, and technical requirements into effective learning strategies
Training & Learning Design
• Act as a training expert within delivery teams, advising on learning approaches, structure, and best practices
• Design and develop training materials and learning paths, including:
• Instructor-led and virtual training content
• Self-paced digital learning
• Interactive training capsules using Articulate (Rise, Storyline, or similar)
• Ensure training content is clear, practical, role-based, and aligned with operational realities
Training Content & Capsule Creation
• Create and maintain high-quality training capsules, videos, job aids, and reference materials
• Adapt content for multiple audiences (agents, supervisors, administrators)
• Ensure learning materials align with accessibility considerations and client standards (where applicable)
Technology & Tool Enablement
• Gain access to required platforms and tools (e.g., Genesys Cloud) and become sufficiently proficient to:
o Support training creation and demonstrations
o Explain system functionality from a user perspective
o Collaborate effectively with technical teams
• Stay current on product updates and platform capabilities impacting training and enablement
LMS Management & Governance
• Support the setup, maintenance, and administration of Learning Management Systems (LMS)
• Upload, organize, and manage training content within the LMS
• Support tracking, reporting, and maintenance of training materials
Advisory & Knowledge Sharing
• Provide advisory support related to:
o Change management and user adoption
o Training strategies for cloud migrations and new technology rollouts
o Best practices in contact centre learning and enablement
• Contribute to internal knowledge sharing and continuous improvement of training assets and methodologies
• University degree.
• Bilingual French and English
• 7- 10 years of experience in the customer contact center environment.
• Proven experience in training design, development, or enablement within a contact centre or technology-driven environment
• Hands-on experience creating digital training content using Articulate or similar authoring tools
• Experience supporting or administering Learning Management Systems (LMS)
• Ability to quickly learn new platforms (e.g., Genesys Cloud) and become operationally proficient
• Strong client-facing skills with the ability to explain complex concepts in a simple and engaging manner
• Solid understanding of adult learning principles
• Knowledge of contact center operations and their relationships with other business units within an organization.
• Ability to develop and illustrate contact center operational processes, process management, and the approach and processes related to interaction quality management tools.
• Proven ability to lead client engagements and deliver impactful results.
• Innovative with the ability to analyze and research solutions that meet client needs while improving profitability.
• Demonstrated ability to collaborate effectively with cross-functional teams and build strong working relationships.
• Excellent written and verbal communication skills in French and/or English.
• Analytical and solution-oriented mindset: able to identify business needs, analyze challenges, and recommend effective solutions.
• Experience in preparing presentations, proposals, or reports.
• Willingness to travel occasionally for client meetings and industry events.
• Background in instructional design, enablement, or learning & development
• Experience delivering training for cloud contact centre platforms (e.g., Genesys Cloud, NICE)
• Familiarity with accessibility considerations for digital learning content
• Experience with AI, chatbot and automation solutions.
• Professional certification : PMP, Agile, Prosci, etc.
• Federal Security clearance.
#LI-SS1
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Mississauga || Canada : Nova Scotia : Halifax || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/10/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, QC, Montreal
Bell, one of Canada's Top 100 Employers.
Offices: 1 CARREFOUR ALEXANDER GRAHAM BELL, Montreal, Quebec H3E 3B3, ca
View all jobs at Bell Canada EnterprisesOffices: 1 CARREFOUR ALEXANDER GRAHAM BELL, Montreal, Quebec H3E 3B3, ca
View all jobs at Bell Canada Enterprises