Req Id: 430517 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Req Id: 431068 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Hospitality, Communication Skills, Active Listening
Req Id: 430952 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative dig…
Req Id: 430503 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Technology Sales, Telecommunications, Customer Service, Active Listening, Communication Skills
Req Id: 430503 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Telecommunications, Communication Skills, Listening Skills
Conseiller aux ventes saisonnier, Centerpoint Mall
North York, Ontario, Canada · On-site
$20/hr–$28/hr
Entry level
Req Id: 431068 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Technology Sales, Telecommunications, Customer Service, Active Listening, Communication Skills
Req Id: 430512 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Telecommunications, Communication Skills, Listening Skills
Req Id: 430512 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication, Active Listening, Technology Expertise
Req Id: 431147 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Req Id: 431147 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication, Active Listening, Technology Expertise
Req Id: 430516 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Tech Sales, Customer Service, Communication Skills, Active Listening, Retail Operations
Req Id: 430684 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Communication Skills, Active Listening, Tech Savvy
Req Id: 430684 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication Skills, Active Listening, Technology Expertise
Représentant vente au détail, Yonge Eglinton Centre
Toronto, Ontario, Canada · On-site
$20/hr–$28/hr
Entry level
Req Id: 430516 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication, Active Listening, Technology Expertise
Req Id: 430525 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication Skills, Active Listening, Technology Expertise
Représentant vente au détail Saisonnier, St-Laurent
Ottawa, Ontario, Canada · On-site
$20/hr–$28/hr
Entry level
Req Id: 431129 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication, Active Listening, Technology Expertise
Req Id: 431129 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Telecommunications, Communication Skills, Listening Skills
Représentant vente au détail, Erin Mills Town Centre
Mississauga, Ontario, Canada · On-site
$20/hr–$28/hr
Entry level
Req Id: 430662 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication Skills, Active Listening, Technology Expertise
Req Id: 430662 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Telecommunications, Communication Skills, Listening Skills
Req Id: 430667 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Telecommunications, Communication Skills, Listening Skills
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Medical Benefits, Dental Benefits, Vision Benefits, Mental Health Benefits, Employee Discount on Services
Posted 50d ago
Apply by Jul 8
~40 hrs/week
Responsibilities
The role involves managing a designated base of enterprise clients to improve their service experience and ensure all contractual commitments are met. Key duties include overseeing corrective actions for chronic problems, managing executive escalations, and identifying new revenue opportunities.
Requirements
Candidates must possess strong leadership, negotiation, and analytical skills to work independently across the organization. Preferred qualifications include experience leading large client support engagements and familiarity with Bell's internal provisioning processes and organizational structure.
Full job description
Req Id: 430517
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
The Client Service Account Manager will cover a designated base of Clients who have a broad portfolio of Bell services and represent a significant revenue and/or revenue opportunity for the Wholesale Business Unit. The Client Service Account Manager will be accountable to drive a positive improvement in the service experience for these Clients and ensure all service and contract commitments are delivered to the Client’s satisfaction.
Key Responsibilities
Be the lead to oversee corrective actions to address chronic cross functional teams problems, including the development and implementation of service improvement plans in cooperation with functional teams.
Be the Single point of accountability for client Executive escalations, work effectively with operations Incident Management teams to effectively manage internal escalation process and support client communications. And to clear post-sale roadblocks in order for the sales teams to secure new business
Deliver performance reports, and quarterly business reviews (QBR) to external Clients.
Optimize revenues/cogs and minimize revenue attrition resulting from service experience by working with Bell’s Serve, Billing, and Finance teams to monitor contractual commitments
Identify and drive revenue opportunities such as professional service engagement.
Critical Qualifications
Act as a leader on the Clients behalf across the organization
Work independently, engaging others in the organization as needed with minimal coaching and guidance.
Solid analytical and problem solving skills. Good written and oral communication skills. Strong interpersonal and leadership skills
Effective negotiation skills with the ability to effectively resolve conflict while minimizing impact to ongoing Client relationship
Understanding of Bell processes, products, and offerings
Preferred Qualifications
Previous experience in leading large Client support engagements
Understanding of Bells provisioning process, end to end. Understanding of Bell’s organizational structure: BBM, Network Services, Field Operations, IT, etc.
General familiarity with Wholesale products and services
Ability to mine and analyze data to identify trends and operational challenges, etc. Exposure/experience in project management
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto Work Arrangement: Hybrid Application Deadline: 07/03/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected]to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback formor visit our Accessibility pagefor other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.