Toronto, Ontario, Canada · Hybrid
Req Id: 430369 At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative dig…
Skills: Amazon Connect, AWS Architecture, CCaaS, Conversational AI, Generative AI
High Level, Alberta, Canada · On-site
$17/hr–$25/hr
Req Id: 430371 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication, Active Listening, Technology Expertise
Toronto, Ontario, Canada · Hybrid
Code de demande: 430369 Chez Bell, notre raison d’être est de transformer la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Nous y parvenons en offrant aux consommateurs et aux entreprises les…
Skills: Amazon Connect, AWS Architecture, CCaaS, Conversational AI, Generative AI
High Level, Alberta, Canada · On-site
$17/hr–$25/hr
Req Id: 430371 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Communication Skills, Listening Skills, Tech Savvy
Waterloo, Ontario, Canada · On-site
$20/hr–$28/hr
Req Id: 430676 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Technology Sales, Telecommunications, Customer Service, Active Listening, Communication Skills
Toronto, Ontario, Canada · Hybrid
Req Id: 430046 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre m…
Skills: Work Order Management, Data Analysis, Microsoft Excel, MS Office, SAP
Montreal, Quebec, Canada · Hybrid
Req Id: 431115 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre mo…
Skills: Security Investigations, Interviewing and Interrogation, Asset Protection, Report Writing, Crisis Management
Montreal, Quebec, Canada · Hybrid
Req Id: 431115 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: Corporate Investigations, Security Interviews, Asset Protection, Evidence Collection, Data Analysis
Montreal, Quebec, Canada · On-site
$18/hr–$26/hr
Req Id: 431183 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Tech Sales, Telecommunications, Customer Service, Active Listening, Communication Skills
Regina, Saskatchewan, Canada · On-site
$17/hr–$25/hr
Req Id: 430494 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Telecommunications, Communication Skills, Listening Skills
Toronto, Ontario, Canada · Hybrid
Req Id: 430046 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: Work Order Management, Data Analysis, Microsoft Excel, MS Office, Quattro
Toronto, Ontario, Canada · Hybrid
Req Id: 431085 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: Technical Accounting, IFRS, Financial Reporting, Operational Controllership, Audit Coordination
Montreal, Quebec, Canada · On-site
$18/hr–$26/hr
Req Id: 431183 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication, Active Listening, Technology Expertise
Montreal, Quebec, Canada · Hybrid
Req Id: 430274 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre mo…
Skills: Building Operations, Automated Control Systems, Risk Management, Energy Saving Measures, Incident Management
Montreal, Quebec, Canada · On-site
$18/hr–$26/hr
Req Id: 431221 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Telecommunications, Communication Skills, Listening Skills
Newmarket, Ontario, Canada · On-site
$19/hr–$27/hr
Req Id: 431208 At Virgin Plus, we don’t have “customers”, we have Members. And Members get access to exclusive music events, VIP treatment, and killer music, entertainment, fashion and travel deals from the world’s must-…
Skills: Retail Sales, Customer Service, Communication Skills, Active Listening, Sales Target Achievement
Montreal, Quebec, Canada · On-site
$18/hr–$26/hr
Req Id: 431221 Joignez-vous à nous alors que nous entamons ce nouveau parcours, combinant le meilleur de la vente au détail technologique avec des services de télécommunications de pointe. Chez Best Buy Express, nous cro…
Skills: Retail Sales, Customer Service, Communication, Active Listening, Technology Expertise
Mississauga, Ontario, Canada · Hybrid
Req Id: 431086 Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, a…
Skills: Incident Management, Customer Management, SLA/SLO Management, Technical Leadership, Problem Management
Montreal, Quebec, Canada · On-site
$18/hr–$26/hr
Req Id: 430834 Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We p…
Skills: Retail Sales, Customer Service, Telecommunications, Communication Skills, Listening Skills
Sherbrooke, Quebec, Canada · On-site
Req Id: 431003 Tout part d’une connexion. Elle nous pousse à innover, à explorer et à rester proches de ce qui compte le plus pour nous. Chez Bell, nous bâtissons un avenir plus connecté grâce à des réseaux de calibre mo…
Skills: Radio Hosting, Social Media Management, Radio Production Techniques, Content Creation, Public Speaking
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Lead the architectural design, integration, and deployment of scalable Amazon Connect CCaaS solutions for enterprise clients. Oversee external delivery partners and implement advanced AI capabilities including Generative AI and Machine Learning for customer experience strategies.
Requires over 7 years of enterprise IT solution architecture experience, with at least 3 years focused on cloud contact center delivery. Proficiency in AWS services, coding in Node.js or Python, and AWS Certified Solutions Architect Professional certification are highly preferred.
Req Id: 430369
At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.
We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.
Join us. You belong at Bell.
On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
As a Senior Solution Architect for Amazon Connect within the Solution Delivery team, you will be the definitive technical authority on Contact Center as a Service (CCaaS) cloud transformations. You will lead the architectural design, integration, and deployment of Amazon Connect solutions for our enterprise clients. This role requires a visionary architect who can bridge the gap between complex business requirements and highly scalable AWS cloud infrastructure, driving modern customer experience (CX) strategies and seamless migrations from legacy on-premise platforms.
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Toronto || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 07/10/2026
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [email protected] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.
Created: Canada, ON, Toronto
Bell, one of Canada's Top 100 Employers.
Offices: 1 CARREFOUR ALEXANDER GRAHAM BELL, Montreal, Quebec H3E 3B3, ca
View all jobs at Bell Canada EnterprisesOffices: 1 CARREFOUR ALEXANDER GRAHAM BELL, Montreal, Quebec H3E 3B3, ca
View all jobs at Bell Canada Enterprises