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Full-time
high school
Retail merchandise discounts, Restaurant discounts, Medical insurance, Dental insurance, Vision insurance, Health savings account
Posted 15d ago
Apply by Sep 29
~40 hrs/week
Responsibilities
The Service Specialist supports Service Department operations by assisting with unit inventory, pre-delivery inspections, and customer orientations. They also handle service and warranty inquiries, process repair orders, and assist with parts sales and payments.
Requirements
Candidates must have a high school diploma or equivalent and be at least 21 years old. The role requires the ability to perform basic math, communicate professionally, and lift up to 50 pounds.
Full job description
POSITION SUMMARY:
The Service Specialist assists in all aspects of Service Department operations including unit inventory procedures, pre-delivery inspection (PDI) and delivery orientation. Position may also assist customers requiring service or warranty repairs for their boat, motor, trailer or ATV/UTV and at times assist with the sale of parts and accessories.
ESSENTIAL FUNCTIONS:
Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
Answers service, warranty and parts questions over the phone and in person.
Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.
Affixes bar code labels to units received and updates lot location in IDS.
Maintains unit inventory status communication in IDS and assists with physical inventories.
Prints daily unit delivery schedule to prepare for upcoming orientations.
Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA.
Confirms correct rigging and accessory mounting instructions against the work order.
Prepares Owner’s Delivery Packet and delivery documents in advance of time for pick-up.
Explains unit and accessory operation, break in and maintenance procedures to customer.
Assists service customers with documentation of concerns on the TMBC Repair Order.
Assists Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion.
Assists Marine GSM and senior management with the scheduling of work to be performed in the department.
Remains up-to-date on product warranty policies and procedures.
Assists with warranty repair authorization and related IDS work order creation, the receiving and sale of parts within the IDS dealer management system and the accepting parts and work order payments, compiling daily batch report and till reconciliation.
Assists Management and BA to ensure no unit is released until payment is received in full.
Maintains a clean and professional work area.
ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS:
High School education or equivalent experience.
Must be at least 21 years old to qualify for this position.
KNOWLEDGE, SKILLS, AND ABILITY:
Ability to complete simple math calculations
Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates
Ability to establish and maintain effective working relationships with customers, management and co-workers
Ability to perform various functions within Dealership Management data entry system
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Able to lift up to 50 pounds
Able to work in and out of doors / in non-air conditioned environment
Able to stand for extended periods
INDEPENDENT JUDGEMENT:
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Cabela's
Related keywords
Service SpecialistInventory proceduresPre-delivery inspectionPDIWarranty repairsParts and accessoriesCustomer serviceIDSVIN verificationWork orderMarineATVUTVRetailDealership management systemTill reconciliation
Inspiring everyone to love, enjoy and conserve the great outdoors.
Industry
Retail
Company size
10,001+ employees
Founded
1972
Headquarters
Springfield, MO
LinkedIn followers
122,085
Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service.
Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors.
Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.
Offices: 2500 E Kearney, Springfield, MO 65898, US
Inspiring everyone to love, enjoy and conserve the great outdoors.
Industry
Retail
Company size
10,001+ employees
Founded
1972
Headquarters
Springfield, MO
LinkedIn followers
122,085
Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today we provide customers with premier destination retail in more than 150 locations across North America. In 2017 Bass Pro Shops acquired Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service.
Guided by the visionary leadership of our founder and CEO Johnny Morris, Bass Pro Shops is making a significant impact in on the future of conservation and the communities we serve. More than 40 years after Johnny began helping people connect with nature through a tiny bait shop, our conservation mission is to inspire people to enjoy, love and conserve the great outdoors.
Beyond retail, Bass Pro Shops also operates White River Marine Group, the world’s largest manufacturer of boats, plus award-winning resorts and nature destinations including Big Cedar Lodge, America’s Premier Wilderness Resort. Our passion for connecting people to nature extends to our CLUB program where customers earn points toward free gear and experiences, and a series of not-for-profit conservation attractions.
Offices: 2500 E Kearney, Springfield, MO 65898, US