About Awecomm Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest w…
Skills: System Administration, Customer Service, PowerShell, Microsoft 365, Azure
About Awecomm Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest w…
Skills: Windows OS, iOS, Android, Microsoft 365, Active Directory
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Full-time
bachelor degree, professional certificate
401k Plan with company match, Profit sharing plan, Team recognition program, Onsite fitness center, Onsite golf simulator, Onsite full-service café
Posted 4d ago
Apply by Oct 21
~40 hrs/week
Responsibilities
Provide Level 2 technology support for end users, networks, and systems while managing problem tickets and infrastructure alerts. Collaborate with the Service Desk and System Administrator teams to resolve complex technical issues and maintain accurate documentation.
Requirements
Requires a bachelor's degree or technology certifications with over 5 years of professional technology experience and at least 1 year in system administration. Candidates must have strong skills in Microsoft 365, Azure, virtualization, and PowerShell scripting.
Full job description
About Awecomm Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 3 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive. At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people:
Be Transparent – open and honest is not optional
Be Helpful – enthusiastic, flexible, supportive, and team oriented
Be Exceptional – together we can go beyond great, and be exceptional
If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you.
What you will be doing As a Support Systems Administrator (SSA), you will be part of the team to which our Service Desk team escalates tickets. As part of the SSA/Level 2 team, you will provide overall technology support for end users as well as support our clients' networks and systems. Some key activities in this role will include:
Provide exceptional customer service to clients in support of incident and service request tickets.
Execute problem tickets (PT) as the problem manager, communicating internally and externally until the PTs are resolve.
Execute mitigation efforts on infrastructure and Pager Duty alerts.
Organize, track, and prioritize workload to exceed client expectations
Effectively capture technical issues and document in our ITSM (Halo PSA).
Assist Service Desk team and System Administrator team to resolve complex issues
Effectively communicate and interact with clients on complex support tickets
Provision, troubleshoot and effectively resolve various technology issues
Follow procedural documentation to triage, remediate, setup and provision solutions across a variety of technologies.
Ensure that current technical documentation and KB articles are complete, accurate and up to date after each ticket.
Provide support after-hours as part of a team on-call rotation
Experience & skills that will enable your success
Proven track record of success, including completion of bachelor’s degree and/or technology certifications
Professional Technology Experience of 5+ years
System Administration experience of 1+ years
Experience working as part of a tiered Service Desk team
Excellent communication and documentation skills
Proven ability to provide exceptional client service and communicate with team members and clients at all levels of the organization
Strong analytical, troubleshooting, and problem-solving skills
Experience installing, configuring, and troubleshooting, and administering applications
Knowledge and experience with PowerShell scripts and automation
Proven ability to initiate and drive new processes, adapt, learn, and apply knowledge toward continuous improvement
Experience working with and troubleshooting security alerts, including spam alerts
Basic understanding of network concepts, firewalls and network switches
Experience and knowledge of: Windows Server Operating Systems and Active Directory
Knowledge of Virtualization - VMware or HyperV
Strong understanding and experience supporting Microsoft 365 and Azure
Strong focus on team success
Ability and passion to continuously learn new technologies in a fast-paced environment
Why you will excel and love working at Awecomm You will fit right in if you love to provide exceptional service, work as a team, and love technology. Some key indicators include:
Excited to work with the latest technology and cybersecurity solutions
Own your experience, and be proud of it
Excited and passionate about learning new technology
Want to collaborate with others to solve problems and find a better way
Always looking to make improvements – continuous improvement focus and really enjoy making an impact
Drive and ambition to grow and initiate change
Put the needs of others, especially clients, first
Excited to come to work every day and help the TEAM succeed
Flexible and have a positive attitude
Ambition for advancement and your own continuous improvement commitment
Career focused – want to grow and prepare for your next role at Awecomm
Ability to work in a hybrid WFH/WFO environment
Additional Reasons to love Awecomm
Awecomm culture, values, purpose, and mission
Casual work environment
Work with great team members committed to the overall success of the team
Fun office events and offsite activities
Included 24/7 onsite fitness center (includes private showers)
Included access to onsite golf simulator
Located in the heart of Troy, walking distance to several restaurants
Onsite full-service café (when walking outside is not ideal)
Office lounge, snacks, and free flavored water and soft drinks
Competitive pay and benefits, including 401k Plan with company match
Team recognition program – earn points toward swag, gift cards, & more
Profit sharing plan – we all share in our collective success
Career advancement with career development
Related keywords
Windows ServerActive DirectoryVMwareHyper-VMicrosoft 365AzurePowerShellITSMHalo PSAPager DutyFirewallsNetwork SwitchesVirtualizationCybersecuritySystem AdministrationService Desk
Awecomm is a strategic IT Partner who utilizes a top-down, business first model to solve real challenges like efficiency and productivity, employee experience, and client retention. We are passionate about technology and obsessed with producing great results.
Our top-down IT approach starts by defining your business goals first, and then putting the proper strategies, processes, and tools in place to help you accomplish them. This approach holds us accountable for producing real business results, rather than temporary tactical fixes. It also provides all the advantages of an exceptional internal IT services team who has skin in the game.
Overall, our main purpose is to help great people advance and great companies thrive.
Offices: 755 W Big Beaver Rd, Suite 2200, Troy, Michigan 48084, US
Technology StrategyBusiness-Tech StrategyBusiness-Tech ToolsStrategic Business TechnologiesTechnologyand IT Managed ServicesWarehousingInformation TechnologyLogisticsTransportation
Awecomm is a strategic IT Partner who utilizes a top-down, business first model to solve real challenges like efficiency and productivity, employee experience, and client retention. We are passionate about technology and obsessed with producing great results.
Our top-down IT approach starts by defining your business goals first, and then putting the proper strategies, processes, and tools in place to help you accomplish them. This approach holds us accountable for producing real business results, rather than temporary tactical fixes. It also provides all the advantages of an exceptional internal IT services team who has skin in the game.
Overall, our main purpose is to help great people advance and great companies thrive.
Offices: 755 W Big Beaver Rd, Suite 2200, Troy, Michigan 48084, US
Technology StrategyBusiness-Tech StrategyBusiness-Tech ToolsStrategic Business TechnologiesTechnologyand IT Managed ServicesWarehousingInformation TechnologyLogisticsTransportation
