Basildon, England, United Kingdom · On-site
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…
Skills: Incident Response, Ticket Triage, SLA Management, Vulnerability Management, DMARC Compliance
Basildon, England, United Kingdom · On-site
$30k–$40k/yr
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…
Skills: IT Hardware Knowledge, Team Management, Stock Control, Procurement, Organizational Skills
Basildon, England, United Kingdom · On-site
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…
Skills: Process Mapping, ISO 27001, ISO 9001, Automation, Power Platform
Hart, England, United Kingdom · On-site
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…
Skills: Windows Desktop, Windows Server, Networking, Office 365, Azure
Basildon, England, United Kingdom · Hybrid
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…
Skills: Copywriting, Content Creation, Digital Marketing, Graphic Design, Website Management
Basildon, England, United Kingdom · Hybrid
About Arc: Arc is a UK based Managed Service Provider helping organisations get real value from technology. We design, deliver and support IT services that keep customers secure, productive and scalable. Our services spa…
Skills: Account Management, Sales Leadership, MSP Sales, Deal Strategy, CRM Management
Basildon, England, United Kingdom · On-site
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…
Skills: Remote IT Support, Windows 7/10/11, Networking, Office 365, Azure
Somerset, England, United Kingdom · Hybrid
$80k–$95k/yr
About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…
Skills: Microsoft 365, SharePoint Online, Power Platform, Power Apps, Power Automate
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Act as the first point of contact for security incidents and queries on the 1st line security helpdesk. Support customer reporting, security review preparations, and various security posture assessments.
Requires a passion for cyber security and strong communication skills, with a preference for MSP experience. Basic knowledge of MS365 security, vulnerability scanning, and Cyber Essentials is beneficial.
About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
We are looking for an enthusiastic Junior Security Analyst to join our security team. In this role you will be the first point of contact for security incidents and queries, working on our 1st line security helpdesk while supporting customer reporting and wider security projects. This is an excellent opportunity to develop your career within the security team.
Main Duties and Responsibilities
1st Line Security Helpdesk
Security Incidents
Customer communication at 1st line, keeping clients updated on incident progress
Security Queries
Responding to Security Alerts, including AV Alerts and Queues
Escalate to 2nd line where resolution cannot be found
Ticket triage, prioritisation and SLA management via the ticketing system
Incoming alerts and remediations
Health-checks
Security platform generated Incidents (1st line)
Team admin and housekeeping
The Junior security analyst will also work towards:
Customer security review preparations
Responding to alerts and supporting alert remediation workflows
Producing and distributing scheduled customer security reports
Reviews of security products
CE submissions and renewals
Assistance with other security projects and posture assessments
Administration of vulnerability management
DMARC compliance reviews
Phishing and Security awareness campaigns
The Junior Security Analyst will be required to assist in any other supporting capacity within the team.
Knowledge, Experience and Skills Required
Must be able to work on own initiative
Excellent written and verbal communication skills, and have a passion for Information and Cyber Security
Experience working in an MSP environment preferred, along with an understanding of Security principles and best practises.
Experience with Cyber Essentials (Standard and Plus) beneficial
Basic knowledge of vulnerability scanning, penetration testing, email gateway capabilities
Basic knowledge of MS365 security and best practices
Familiarity with Autotask and Datto RMM preferred
Awareness of SIEM or EDR tooling beneficial
Previous service desk or customer-facing experience desirable, even outside of security
Personal Characteristics
Flexible, adaptable and calm when under pressure
Willingness to learn
Honest and Dependable
Well-presented, personable and a team player
Able to explain technical concepts to non-technical staff and customers
Analytical mindset, and determination to troubleshoot a task to resolution
A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary
Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
IT Management & Digital Transformation experts. Your IT director's best friend.
As an IT leader, your day shouldn’t disappear to dealing with issues - that’s why we're here. We’ve been looking after our customers for over 30 years to keep people like you where you belong: in the loop, in the know, and in the boardroom. We're an award-winning, ISO 9001 certified UK Managed Service Provider. Our full desktop to datacentre support, strategy offering and reliable, friendly service enables CIOs and IT Directors to get away from issues and back to leadership.
Offices: 9 Appold Street, 8th Floor, London, England EC2A 2AP, GB · Unit 9 Carnival Business Park, Basildon, Essex SS14 3WN, GB
IT Management & Digital Transformation experts. Your IT director's best friend.
As an IT leader, your day shouldn’t disappear to dealing with issues - that’s why we're here. We’ve been looking after our customers for over 30 years to keep people like you where you belong: in the loop, in the know, and in the boardroom. We're an award-winning, ISO 9001 certified UK Managed Service Provider. Our full desktop to datacentre support, strategy offering and reliable, friendly service enables CIOs and IT Directors to get away from issues and back to leadership.
Offices: 9 Appold Street, 8th Floor, London, England EC2A 2AP, GB · Unit 9 Carnival Business Park, Basildon, Essex SS14 3WN, GB
