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Jobs at Arc (Now Hiring) — 8 open

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Junior Security Analyst - Basildon

Basildon, England, United Kingdom · On-site

Entry level

About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…

Skills: Incident Response, Ticket Triage, SLA Management, Vulnerability Management, DMARC Compliance

Arc logoArc

Workshop Manager - Basildon

Basildon, England, United Kingdom · On-site

$30k–$40k/yr

Mid level

About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…

Skills: IT Hardware Knowledge, Team Management, Stock Control, Procurement, Organizational Skills

Arc logoArc

Quality & Process Coordinator - Basildon

Basildon, England, United Kingdom · On-site

Mid level

About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…

Skills: Process Mapping, ISO 27001, ISO 9001, Automation, Power Platform

Arc logoArc

1st Line Engineer - Yateley

Hart, England, United Kingdom · On-site

Entry level

About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…

Skills: Windows Desktop, Windows Server, Networking, Office 365, Azure

Arc logoArc

Marketing Executive - London/ Essex

Basildon, England, United Kingdom · Hybrid

Mid level

About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…

Skills: Copywriting, Content Creation, Digital Marketing, Graphic Design, Website Management

Arc logoArc

Sales Manager (MSP)- UK South

Basildon, England, United Kingdom · Hybrid

Senior

About Arc: Arc is a UK based Managed Service Provider helping organisations get real value from technology. We design, deliver and support IT services that keep customers secure, productive and scalable. Our services spa…

Skills: Account Management, Sales Leadership, MSP Sales, Deal Strategy, CRM Management

Arc logoArc

1st Line Helpdesk Engineer - Basildon

Basildon, England, United Kingdom · On-site

Entry level

About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…

Skills: Remote IT Support, Windows 7/10/11, Networking, Office 365, Azure

Arc logoArc

Modern Workplace Consultant - Yeovil

Somerset, England, United Kingdom · Hybrid

$80k–$95k/yr

Senior+

About Arc: Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a…

Skills: Microsoft 365, SharePoint Online, Power Platform, Power Apps, Power Automate

Arc logo

Junior Security Analyst - Basildon

Arc

Basildon, England, United Kingdom • On-site

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Entry level

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  • Full-time
  • Career Progression, Ongoing Training, Professional Development, Competitive Salary
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

Act as the first point of contact for security incidents and queries on the 1st line security helpdesk. Support customer reporting, security review preparations, and various security posture assessments.

Requirements

Requires a passion for cyber security and strong communication skills, with a preference for MSP experience. Basic knowledge of MS365 security, vulnerability scanning, and Cyber Essentials is beneficial.

Full job description

About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview

We are looking for an enthusiastic Junior Security Analyst to join our security team. In this role you will be the first point of contact for security incidents and queries, working on our 1st line security helpdesk while supporting customer reporting and wider security projects. This is an excellent opportunity to develop your career within the security team.

Main Duties and Responsibilities

1st Line Security Helpdesk

  • Security Incidents

  • Customer communication at 1st line, keeping clients updated on incident progress

  • Security Queries

  • Responding to Security Alerts, including AV Alerts and Queues

  • Escalate to 2nd line where resolution cannot be found
    Ticket triage, prioritisation and SLA management via the ticketing system

  • Incoming alerts and remediations

  • Health-checks

  • Security platform generated Incidents (1st line)

  • Team admin and housekeeping

The Junior security analyst will also work towards:

  • Customer security review preparations

  • Responding to alerts and supporting alert remediation workflows

  • Producing and distributing scheduled customer security reports

  • Reviews of security products

  • CE submissions and renewals

  • Assistance with other security projects and posture assessments

  • Administration of vulnerability management

  • DMARC compliance reviews

  • Phishing and Security awareness campaigns

The Junior Security Analyst will be required to assist in any other supporting capacity within the team.

Knowledge, Experience and Skills Required

  • Must be able to work on own initiative

  • Excellent written and verbal communication skills, and have a passion for Information and Cyber Security

  • Experience working in an MSP environment preferred, along with an understanding of Security principles and best practises.

  • Experience with Cyber Essentials (Standard and Plus) beneficial

  • Basic knowledge of vulnerability scanning, penetration testing, email gateway capabilities

  • Basic knowledge of MS365 security and best practices

  • Familiarity with Autotask and Datto RMM preferred

  • Awareness of SIEM or EDR tooling beneficial

  • Previous service desk or customer-facing experience desirable, even outside of security

Personal Characteristics

  • Flexible, adaptable and calm when under pressure

  • Willingness to learn

  • Honest and Dependable

  • Well-presented, personable and a team player

  • Able to explain technical concepts to non-technical staff and customers

  • Analytical mindset, and determination to troubleshoot a task to resolution

What We Offer:

  • A dynamic and supportive working environment.

  • Opportunities for career progression within the company.

  • Ongoing training and professional development.

  • Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Related keywords

CybersecurityMSPIncident ResponseAV AlertsCyber EssentialsVulnerability ScanningPenetration TestingMS365 SecurityAutotaskDatto RMMSIEMEDRDMARCPhishingSecurity AwarenessIT Managed Services

About Arc

LinkedInVisit site

IT Management & Digital Transformation experts. Your IT director's best friend.

Industry
Information Technology & Services
Company size
51-200 employees
Founded
1992
Headquarters
London, England
LinkedIn followers
2,167

As an IT leader, your day shouldn’t disappear to dealing with issues - that’s why we're here. We’ve been looking after our customers for over 30 years to keep people like you where you belong: in the loop, in the know, and in the boardroom. We're an award-winning, ISO 9001 certified UK Managed Service Provider. Our full desktop to datacentre support, strategy offering and reliable, friendly service enables CIOs and IT Directors to get away from issues and back to leadership.

Offices: 9 Appold Street, 8th Floor, London, England EC2A 2AP, GB · Unit 9 Carnival Business Park, Basildon, Essex SS14 3WN, GB

IT Support EssexCloud ServicesManaged BackupIT Support LondonIT SupportHigh Availability ServicesIT ConsultancyHosted ExchangeOffice 365Microsoft Support
View all jobs at Arc

About Arc

LinkedInVisit site

IT Management & Digital Transformation experts. Your IT director's best friend.

Industry
Information Technology & Services
Company size
51-200 employees
Founded
1992
Headquarters
London, England
LinkedIn followers
2,167

As an IT leader, your day shouldn’t disappear to dealing with issues - that’s why we're here. We’ve been looking after our customers for over 30 years to keep people like you where you belong: in the loop, in the know, and in the boardroom. We're an award-winning, ISO 9001 certified UK Managed Service Provider. Our full desktop to datacentre support, strategy offering and reliable, friendly service enables CIOs and IT Directors to get away from issues and back to leadership.

Offices: 9 Appold Street, 8th Floor, London, England EC2A 2AP, GB · Unit 9 Carnival Business Park, Basildon, Essex SS14 3WN, GB

IT Support EssexCloud ServicesManaged BackupIT Support LondonIT SupportHigh Availability ServicesIT ConsultancyHosted ExchangeOffice 365Microsoft Support
View all jobs at Arc

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