Location This position is located at 1201 Lake Woodlands Dr., Spring, Texas, 77380 United States Role Summary The Back of House Specialist enhances the customer experience by managing back of house operations and omni se…
Location This position is located at 13-15 Market Place, St. Albans, , AL35DP United Kingdom Role Summary To achieve the Anthropologie mission of creating an ‘unimagined store experience’ by developing a store culture th…
Skills: Leadership, Team Training, Retail Management, Customer Service, Sales Analysis
Charlottesville, Virginia, United States · On-site
Entry level
Location This position is located at 1207 Emmet St. N., Charlottesville, Virginia, 22903 United States Role Summary A Sales Associate contributes to driving sales through providing a genuine and unique experience to each…
Skills: Customer Service, Personal Styling, Sales, Teamwork, Communication
Location This position is located at 11800 W Broad Street, Richmond, Virginia, 23233 United States Role Summary The Assistant Department Manager supports service, selling, and business operations to achieve an engaging a…
Skills: Retail Leadership, Customer Experience, Team Management, Visual Merchandising, Business Operations
Location This position is located at 1848 Redwood Hwy., Corte Madera, California, 94925 United States Role Summary A Sales Associate contributes to driving sales through providing a genuine and unique experience to each …
Skills: Customer service, Sales, Product knowledge, Personal styling, Communication
Location This position is located at 200 Summit Blvd, Birmingham, Alabama, 35243 United States Role Summary The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and i…
Skills: Retail Leadership, Customer Experience, Team Management, Visual Merchandising, Business Operations
Location This position is located at 201 Westfarms Mall, Farmington, Connecticut, 06032 United States Role Summary The Assistant Department Manager supports service, selling, and business operations to achieve an engagin…
Skills: Retail Leadership, Customer Experience, Team Management, Visual Merchandising, Business Operations
Washington, District of Columbia, United States · On-site
Mid level
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Location This position is located at 140 University Town Center, Sarasota, Florida, 34243 United States Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadership …
Skills: Customer Experience, Sales Driving, Team Management, Decision Making, Employee Training
Location This position is located at 465 S Rosemary Ave, West Palm Beach, Florida, 33401 United States Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadership t…
Skills: Customer Service, Sales Driving, Team Leadership, Store Operations, Omni-channel Fulfillment
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Skills: Visual Merchandising, Leadership, Product Flow, Floor Planning, Business Analysis
Asheville, North Carolina, United States · On-site
Entry level
Location This position is located at 37 N Lexington Ave, Asheville, North Carolina, 28801 United States Role Summary A Sales Associate contributes to driving sales through providing a genuine and unique experience to eac…
Skills: Customer Service, Sales, Personal Styling, Teamwork, Communication
Location This position is located at 746 W. Shaw Avenue, Fresno, California, 93704 United States Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in…
Skills: Customer Experience, Sales Driving, Team Management, Decision Making, Employee Training
Location This position is located at 4525 La Jolla Village Dr., San Diego, California, 92122 United States Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadersh…
Skills: Customer Service, Sales Driving, Team Leadership, Store Operations, Omni-channel Fulfillment
Location This position is located at 31-33 Market Hill, Cambridge, , CB23NU United Kingdom Role Summary To achieve the Anthropologie mission of creating an ‘unimagined store experience' by developing a store culture that…
Location This position is located at 1230 3rd Ave, New York, New York, 10021 United States Role Summary The Back of House Specialist enhances the customer experience by managing back of house operations and omni service …
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Anthropologie Sales Associate (5hr & 10hr Contracts) - Battersea, London (NEW STORE)
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Entry level
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Newport Beach, California, United States · On-site
Mid level
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Concord Township, Pennsylvania, United States · On-site
Entry level
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Part-time
Medical, Dental, Vision, Paid Time Off, Employee Discounts, Retirement Savings
Posted 25d ago
Apply by Jul 18
~40 hrs/week
Responsibilities
Manage back of house operations, including shipment receipt, processing, and product replenishment to support the sales floor. Oversee omni-channel order fulfillment and maintain organizational standards to ensure a seamless customer experience.
Requirements
Requires a proven track record in leading operational processes and the ability to work flexible hours, including mornings, nights, and weekends. Candidates should be eager to learn and grow within the organization.
Full job description
Location
This position is located at 1201 Lake Woodlands Dr., Spring, Texas, 77380 United States
Role Summary
The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, and support timely visual execution. They maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni-channel shopping experience. Additionally, they maintain packaging standards to exceed customer expectations.
Role Responsibilities
Customer Experience
Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly. Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders
Adheres to proper processing and tagging standards while maintaining visual merchandising standards Maintains standards through the use of proper packaging to exceed the customer’s product expectations
Supports timely execution of product placement and other visual priorities
Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock
Effectively uses store technology to ensure a seamless omni-channel shopping experience for the customer
Business Ownership
Effectively leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product
Oversees back of house standards and exercises decision-making to impact organization and efficiency. Keeps all receiving, shipping, stock, and supply areas clean and organized
Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support the profitability of the store
Oversees the omni process to ensure fill rates are maintained and the brand standard is followed
Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas
Facilitates the transfer of online products back to the warehouse
Communication + Relationships
Communicates daily with the leadership team and shares relevant information regarding Omni, shipment, restock and back of house organization to ensure task completion
Proactively escalates issues that may be impacting the ability to meet company standards
Collaborates with store leadership team to share progress on results, while articulating support needs to maximize efficiency
Sets an energized pace to establish and maintain omni-channel standards and service level agreements
Role Qualifications
Ability to work flexible hours to meet the needs of the store product flow and omni channel demand (including mornings, nights, and weekends)
Proven track record in leading operational processes and achieving measurable results
Eagerness to learn and grow within the organization
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range
USD $14.50 - USD $14.50 /Hr.
Related keywords
Back of HouseOmni-channelProduct FlowShipment ProcessingSecurity TaggingInventory AccuracyRetail OperationsFulfillmentVisual ExecutionStock Management
Anthropologie is a lifestyle brand that imparts a sense of beauty, optimism and discovery to our customer. For them, Anthropologie is an escape from the everyday; it is a source of inspiration and delight, where innovative merchandising, customer centricity and a curated array of products come together to create an unimagined experience.
Anthropologie products are an expression of our customer's appreciation for artfulness and good design. To that end, our buyers and designers travel the world to uncover special products and to collaborate with talented artisans. Our assortment includes clothing, accessories, shoes, beauty, home furnishings, found objects, gifts and décor that exhibit influences ranging from vintage to global.
Founded in 1992, Anthropologie currently operates stores worldwide. The brand launched its mail-order catalogue and website in 1998; eleven years later, its first international stores opened in Canada and UK.
Anthropologie is a lifestyle brand that imparts a sense of beauty, optimism and discovery to our customer. For them, Anthropologie is an escape from the everyday; it is a source of inspiration and delight, where innovative merchandising, customer centricity and a curated array of products come together to create an unimagined experience.
Anthropologie products are an expression of our customer's appreciation for artfulness and good design. To that end, our buyers and designers travel the world to uncover special products and to collaborate with talented artisans. Our assortment includes clothing, accessories, shoes, beauty, home furnishings, found objects, gifts and décor that exhibit influences ranging from vintage to global.
Founded in 1992, Anthropologie currently operates stores worldwide. The brand launched its mail-order catalogue and website in 1998; eleven years later, its first international stores opened in Canada and UK.