Anthropologie Department Manager - Service & Styling
Walnut Creek, California, United States · On-site
$25/hr–$27/hr
Mid level
Location This position is located at 1149 S. Main St., Walnut Creek, California, 94596 United States Role Summary The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspi…
Skills: Retail leadership, Customer service, Styling, Team management, Sales metrics
Upper Merion Township, Pennsylvania, United States · On-site
$18/hr
Entry level
Location This position is located at 640 W Dekalb Pike, King Of Prussia, Pennsylvania, 19406 United States Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadersh…
Skills: Customer service, Sales, Leadership, Mentorship, Team management
Location This position is located at 701 S Miami Ave, Miami, Florida, 33130 United States Role Summary The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspir…
Location This position is located at 94 Derby Street, Hingham, Massachusetts, 02043 United States Role Summary A Sales Associate contributes to driving sales through providing a genuine and unique experience to each cust…
Skills: Customer service, Sales, Product knowledge, Personal styling, Communication
Location This position is located at 1201 Lake Woodlands Dr., Spring, Texas, 77380 United States Role Summary A Sales Associate contributes to driving sales through providing a genuine and unique experience to each custo…
Skills: Customer service, Sales, Product knowledge, Personal styling, Teamwork
City of Syracuse, New York, United States · On-site
Entry level
Location This position is located at 9090 Destiny USA Dr, Syracuse, New York, 13290 United States Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team i…
Skills: Customer Service, Leadership, Team Management, Sales, Mentorship
Location This position is located at 50 Rideau St, Ottawa, Ontario, K1N9J7 Canada Role Summary A Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer. Role Respo…
Skills: Customer service, Sales, Personal styling, Product knowledge, Teamwork
Location This position is located at 6100 NW Grand Blvd, Oklahoma City, Oklahoma, 73118 United States Role Summary The Back of House Specialist enhances the customer experience by managing back of house operations and om…
Location This position is located at 266 Grand Avenue, Southlake, Texas, 76092 United States Role Summary The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and ins…
Skills: Retail leadership, Customer experience, Team management, Salesfloor management, Communication
Location This position is located at 2227 Glendale Galleria, Glendale, California, 91210 United States Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadership t…
Skills: Customer Service, Leadership, Team Management, Sales, Retail Operations
Anthropologie Department Manager - Service & Styling
Bentonville, Arkansas, United States · On-site
$23/hr–$25/hr
Mid level
Location This position is located at 1701 SE 8th St, Bentonville, Arkansas, 72712 United States Role Summary The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring …
Skills: Retail leadership, Customer service, Styling, Team management, Sales management
Location This position is located at 11800 W Broad Street, Richmond, Virginia, 23233 United States Role Summary A Seasonal Sales Associate contributes to driving sales through providing a genuine and unique experience to…
Skills: Customer Service, Sales, Product Knowledge, Personal Styling, Teamwork
City of Edinburgh, Scotland, United Kingdom · On-site
Mid level
Location This position is located at 39-41 George St, Edinburgh, , EH22HN United Kingdom Role Summary To achieve the Anthropologie mission of creating an ‘unimagined store experience’ by developing a store culture that f…
Location This position is located at 5404 Kingston Pike, Knoxville, Tennessee, 37919 United States Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team …
Skills: Customer Service, Sales, Leadership, Mentorship, Team Management
Location This position is located at 13945 South Virgina Street, Reno, Nevada, 89511 United States Role Summary The Display Artist collaborates with the Visual Merchandising Manager to create an emotionally engaging envi…
Skills: Visual merchandising, Artistic design, Craftsmanship, Power tools, Display installation
Location This position is located at 617 Broad St, Shrewsbury, New Jersey, 07702 United States Role Summary The Back of House Specialist enhances the customer experience by managing back of house operations and omni serv…
Location This position is located at 1110 Market Street, Chattanooga, Tennessee, 37402 United States Role Summary A Sales Associate contributes to driving sales through providing a genuine and unique experience to each c…
Skills: Customer Service, Sales, Product Knowledge, Personal Styling, Teamwork
Location This position is located at 59 Post Rd E, Westport, Connecticut, 06880 United States Role Summary A Sales Associate contributes to driving sales through providing a genuine and unique experience to each customer…
Skills: Customer service, Sales, Product knowledge, Personal styling, Teamwork
Location This position is located at 159 Lakeshore Rd East, Oakville, Ontario, L6J5C3 Canada Role Summary A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in ser…
Skills: Customer Service, Leadership, Team Management, Sales, Visual Merchandising
About Us Founded in 1992, Pennsylvania, USA, by current URBN chairman and president Dick Hayne, Anthropologie was named after his college major (with a decidedly French twist) Anthropologie, which now operates over 200 s…
Skills: Ecommerce trading, Data analysis, Reporting, Commercial thinking, Excel
Anthropologie Department Manager - Service & Styling
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$25/hr–$27/hr
Full-time
Medical, Dental, Vision, Paid time off, Employee discounts, Retirement savings
Posted 12d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
The Department Manager directs service, selling, and styling efforts to create an engaging store environment while developing team members. They also oversee store operations, visual standards, and business performance to drive brand engagement and sales goals.
Requirements
Candidates must have at least 2 years of retail leadership experience and a proven history of delivering financial results. Strong merchant skills and the ability to work a flexible schedule including nights, weekends, and holidays are required.
Full job description
Location
This position is located at 1149 S. Main St., Walnut Creek, California, 94596 United States
Role Summary
The Service and Styling Manager directs the service, selling, and styling to achieve an engaging and inspiring store environment. This can include the development of others, collaborating with key partners, and supporting store operations and visual needs.
Role Responsibilities
Customer Experience
Leads by example in providing extraordinary service where all customers feel welcome, heard and valued; empowers the team to drive sales and metrics by utilizing key performance indicators to set team and zoning goals
Teaches the team to provide a frictionless customer experience by utilizing technology to transact in the moment, upsell, and clientele
Provides the tools needed for associates to deliver an elevated shopping experience through cultivating connections, creating an individualized service and styling experience
Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement
Leadership + Team Management
Oversees the training, development, and accountability of the CEM program, creating a culture that prioritizes service and sales
Drives the styling program by empowering styling team members to cultivate relationships, generate new business, and mentor associates
Supports the Store Manager in identifying and onboarding external talent to add different perspectives and experience to the team; invests in internal employee engagement to retain a diverse team and fuel internal growth
Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
Visual + Business Operations
Contributes to assessing sales forecasts to accurately schedule support and optimize peak selling hours through team initiatives, and using Company tools to identify merchant opportunities within product placement, outfitting, and stock levels
Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
Supports product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed
Communication + Relationships
Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team
Sets individual sales goals and selling expectations to cultivate a collaborative selling environment
Provides insights related to the customer and staff experience and communicates feedback to the Store Manager
Role Qualifications
Anthro brand fan
2+ years of retail leadership experience
Strong merchant skills and a history of delivering financial results
Proven record of developing great talent
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Anthropologie is a lifestyle brand that imparts a sense of beauty, optimism and discovery to our customer. For them, Anthropologie is an escape from the everyday; it is a source of inspiration and delight, where innovative merchandising, customer centricity and a curated array of products come together to create an unimagined experience.
Anthropologie products are an expression of our customer's appreciation for artfulness and good design. To that end, our buyers and designers travel the world to uncover special products and to collaborate with talented artisans. Our assortment includes clothing, accessories, shoes, beauty, home furnishings, found objects, gifts and décor that exhibit influences ranging from vintage to global.
Founded in 1992, Anthropologie currently operates stores worldwide. The brand launched its mail-order catalogue and website in 1998; eleven years later, its first international stores opened in Canada and UK.
Anthropologie is a lifestyle brand that imparts a sense of beauty, optimism and discovery to our customer. For them, Anthropologie is an escape from the everyday; it is a source of inspiration and delight, where innovative merchandising, customer centricity and a curated array of products come together to create an unimagined experience.
Anthropologie products are an expression of our customer's appreciation for artfulness and good design. To that end, our buyers and designers travel the world to uncover special products and to collaborate with talented artisans. Our assortment includes clothing, accessories, shoes, beauty, home furnishings, found objects, gifts and décor that exhibit influences ranging from vintage to global.
Founded in 1992, Anthropologie currently operates stores worldwide. The brand launched its mail-order catalogue and website in 1998; eleven years later, its first international stores opened in Canada and UK.