Vista, CA. Full-Time Non-Exempt - On-SiteAbout the Role Plug Connection is looking for a detail-oriented Customer Service Representative to join our Customer Service team in Vista, CA. In this role, you'll be the connect…
Skills: Customer Service, Order Management, ERP Systems, Excel, Communication
Department: Sales Reports to: District Service Manager FLSA Status: Non-exempt Revision: 01/27/2025 Summary: Do you love working outdoors and have a passion for plants? Join Altman Plants, the industry leader in Garden C…
Skills: Merchandising, Inventory management, Customer service, Problem-solving, Attention to detail
Summary: Do you like working outside? Do you enjoy plants? Would you like to work with the industry leader in Garden Center service in a fast-paced environment? Come join our rapidly growing team as a Service Representat…
Skills: Merchandising, Inventory management, Communication, Time management, Problem solving
Summary: Do you love working outdoors and have a passion for plants? Join Altman Plants, the industry leader in Garden Center service and nursery innovation! We are looking for enthusiastic individuals to work at retail …
Summary: Do you like working outside? Do you enjoy plants? Would you like to work with the industry leader in Garden Center service and innovation? Then read the description below and apply immediately! Altman Plants is …
Skills: Team Leadership, Merchandising, Inventory Management, Staff Training, Performance Management
Summary: Do you love working outdoors and have a passion for plants? Join Altman Plants, the industry leader in Garden Center service and nursery innovation! We are looking for enthusiastic individuals to work at retail …
Skills: Merchandising, Inventory management, Customer service, Teamwork, Communication
Summary: Do you like working outside? Do you enjoy plants? Would you like to work with the industry leader in Garden Center service and innovation? Then read the description below and apply immediately! Altman Plants is …
Skills: Team Leadership, Merchandising, Inventory Management, Staff Training, Performance Management
Summary: Do you like working outside? Do you enjoy plants? Would you like to work with the industry leader in Garden Center service and innovation? Then read the description below and apply immediately! Altman Plants is …
Skills: Team Leadership, Merchandising, Inventory Management, Staff Training, Performance Management
Summary: Do you like working outside? Do you enjoy plants? Would you like to work with the industry leader in Garden Center service in a fast-paced environment? Come join our rapidly growing team as a Service Representat…
Skills: Merchandising, Inventory Management, Customer Relations, Communication Skills, Time Management
Summary: Do you love working outdoors and have a passion for plants? Join Altman Plants, the industry leader in Garden Center service and nursery innovation! We are looking for enthusiastic individuals to work at retail …
Position Summary The Sales Analyst – Replenishment supports the Home Depot Plants program by ensuring strong in-stock performance, maximizing sales, and maintaining healthy inventory turns for both Altman Plants an…
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Summary: Do you like working outside? Do you enjoy plants? Would you like to work with the industry leader in Garden Center service in a fast-paced environment? Come join our rapidly growing team as a Service Representat…
Skills: Merchandising, Communication, Time Management, Detail Oriented, Problem Solving
Summary: Do you love working outdoors and have a passion for plants? Join Altman Plants, the industry leader in Garden Center service and innovation! We are looking for enthusiastic Merchandisers to work in big box retai…
Skills: Merchandising, Inventory management, Stocking, Display setup, Plant care
Summary: Do you love working outdoors and have a passion for plants? Join Altman Plants, the industry leader in Garden Center service and nursery innovation! We are looking for enthusiastic individuals to work at retail …
Summary: Do you like working outside? Do you enjoy plants? Would you like to work with the industry leader in Garden Center service in a fast-paced environment? Come join our rapidly growing team as a Service Representat…
Skills: Merchandising, Inventory Management, Communication, Time Management, Problem Solving
Summary: Do you love working outdoors and have a passion for plants? Join Altman Plants, the industry leader in Garden Center service and nursery innovation! We are looking for enthusiastic individuals to work at retail …
Skills: Merchandising, Inventory management, Customer service, Teamwork, Communication
Summary: Do you like working outside? Do you enjoy plants? Would you like to work with the industry leader in Garden Center service in a fast-paced environment? Come join our rapidly growing team as a Service Representat…
Skills: Merchandising, Inventory management, Communication skills, Time management, Detail oriented
Summary: Do you love working outdoors and have a passion for plants? Join Altman Plants, the industry leader in Garden Center service and nursery innovation! We are looking for enthusiastic individuals to work at retail …
Corporate Bilingual HR Manager – Benefits and Wellbeing
Vista, California, United States · On-site
$70k–$85k/yr
Senior
Altman Plants is seeking a Corporate HR Manager – Benefits and Wellbeing to join our onsite Human Resources team in Vista, California. Altman Plants is a family-owned horticultural grower headquartered in Vista and…
Corporate Bilingual HR Manager – Benefits and Wellbeing (HYBRID)
Granville, Illinois, United States · Hybrid
$70k–$85k/yr
Senior
Altman Plants is seeking a Corporate HR Manager – Benefits and Wellbeing to join our onsite Human Resources team in Vista, California. Altman Plants is a family-owned horticultural grower headquartered in Vista and…
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$25/hr–$29/hr
Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The Customer Service Representative manages the end-to-end order process, acting as the primary point of contact for brokers and growers. They coordinate with internal teams to ensure accurate order fulfillment, handle claims, and maintain customer profiles within the ERP system.
Requirements
Candidates must have 1-2 years of customer service experience and strong computer skills, particularly in Excel. A high school diploma is required, and proficiency in the PICAS ERP system is preferred.
Full job description
Vista, CA. Full-Time Non-Exempt - On-Site
About the Role
Plug Connection is looking for a detail-oriented Customer Service Representative to join our Customer Service team in Vista, CA. In this role, you'll be the connective tissue between our brokers, grower customers, and internal teams — managing orders from entry through delivery and making sure every customer gets accurate, timely, and friendly service.
You'll work daily within our ERP system, coordinate closely with our availability, production, shipping, growing, accounting, and IT teams, and serve as a trusted point of contact for brokers and retailers navigating order changes, plant availability, and quality concerns. If you're organized, communicative, and energized by fast-paced problem solving, we'd love to talk with you.
This is a full-time, on-site position (no telecommuting), 40 hours per week, with additional hours as the season demands.
What You'll Do
Enter, review, and adjust customer orders within the PICAS ERP system
Coordinate daily with availability, production, shipping, growing, accounting, and IT to ensure smooth order fulfillment
Communicate by phone and email with broker representatives, broker offices, and grower customers regarding order status, and resolve customer concerns with support from internal resources
Review customer claims and work with your manager to process replacements or credits
Process high-volume orders from brokers and retailers via phone and email, ensuring accurate entry into PICAS
Provide real-time updates to brokers on plant readiness (color, height, root development)
Manage order revisions, cancellations, and add-ons as retail needs shift with weather or seasonal demand
Regularly export and distribute Availability Lists from PICAS to your broker network
Proactively contact affected parties to offer substitutions or credits when a grower flags a substandard crop, before the truck leaves
Process Arrival Quality issues — including credits or replacements in PICAS for damaged plants, often based on photo evidence from the buyer
Maintain accurate, up-to-date customer profiles in the ERP
What We're Looking For
1–2 years of previous customer service experience
Strong computer and software skills, including a solid command of Excel
Ability to learn and become proficient in the PICAS ERP system (prior experience a plus)
Excellent written and verbal communication skills, with the ability to troubleshoot and resolve customer issues as they arise
Strong organizational skills with the ability to prioritize, multi-task, and manage time in a fast-changing environment with frequent interruptions
A positive, professional, and collaborative approach to working relationships
Basic working knowledge of standard office equipment (phone, copier/fax, printer, computer)
High school diploma required
Bilingual English/Spanish preferred
Horticultural experience a plus, but not required
Availability for minimal travel to trade show events preferred, not required
Physical Requirements
This role involves prolonged sitting or standing at a desk, regular use of hands and fingers for computer and office tasks, and the ability to lift, carry, push, or pull up to 25 pounds. Employees may occasionally need to bend, stoop, kneel, or walk on uneven terrain around the facility, and should be comfortable working in both an indoor office setting and an indoor/outdoor greenhouse environment, with occasional exposure to sun, heat, or cold. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role.
How to Apply
Interested candidates should submit a resume for consideration. We look forward to hearing from you!
Plants and people are our thing. We’re the largest succulent and cactus grower in the world.
Industry
Horticulture
Company size
1,001-5,000 employees
Founded
1975
Headquarters
Vista, California
LinkedIn followers
10,895
Nestled in the hills of north San Diego County, Altman Plants is home to over 1,025 unique varieties of cacti and succulents. In 1975, Altman Plants was simply a backyard hobby for Ken and Deena Altman. Their nurturing care and passion for each individual plant set them apart and quickly grew the business to the industry front-runner it is today. Since those humble beginnings, with the help of a team of renowned plant breeders and dedicated staff, Altman Plants is now one of the largest nurseries in the country and the largest succulent grower in the world. We strive to provide high-quality living treasures, for collectors and retailers alike.
Offices: 3742 Blue Bird Canyon Rd, Vista, California 92084-7432, US
Plants and people are our thing. We’re the largest succulent and cactus grower in the world.
Industry
Horticulture
Company size
1,001-5,000 employees
Founded
1975
Headquarters
Vista, California
LinkedIn followers
10,895
Nestled in the hills of north San Diego County, Altman Plants is home to over 1,025 unique varieties of cacti and succulents. In 1975, Altman Plants was simply a backyard hobby for Ken and Deena Altman. Their nurturing care and passion for each individual plant set them apart and quickly grew the business to the industry front-runner it is today. Since those humble beginnings, with the help of a team of renowned plant breeders and dedicated staff, Altman Plants is now one of the largest nurseries in the country and the largest succulent grower in the world. We strive to provide high-quality living treasures, for collectors and retailers alike.
Offices: 3742 Blue Bird Canyon Rd, Vista, California 92084-7432, US