Austin, Texas, United States · On-site
SERVICE COORDINATOR LEAD JOB DESCRIPTION Job Summary: The Service Coordinator Lead is responsible for coordinating and dispatching field technicians who perform maintenance and service on fire sprinkler, alarm, suppressi…
Skills: Scheduling, Dispatching, Route Optimization, ServiceTrade, Customer Communication
Pearland, Texas, United States · On-site
ALARM SERVICE SUPERINTENDENT JOB DESCRIPTION Job Responsibilities include but are not limited to: Develop and retain customers in every business sector that lends itself to long-term relationships to maintain sales volum…
Skills: Fire Alarm Installation, NFPA 72, Project Scheduling, Team Leadership, Inventory Management
Carrollton, Texas, United States · On-site
INSPECTOR (RME-I) JOB DESCRIPTION Job Responsibilities include but are not limited to: SprinklerPerform duties in a cost-effective manner while inspecting structures which contain Fire Sprinkler SystemsCorrectly complete…
Skills: Fire Sprinkler Inspection, Fire Alarm Inspection, NFPA Standards, Backflow Testing, Equipment Maintenance
Austin, Texas, United States · On-site
SERVICE PURCHASE ORDER COORDINATOR JOB DESCRIPTION Job Summary: The Service Purchase Order Coordinator is responsible for the timely and accurate creation of purchase orders to vendors and/or subcontractors for the labor…
Skills: Purchase Order Generation, Vendor Coordination, Subcontractor Management, Procurement, Sage Intacct
Apollo Beach, Florida, United States · On-site
INSPECTOR (RME-I) TRAVEL TEAM JOB DESCRIPTION Job Responsibilities (include but are not limited to): Expected to travel to any of our seven office locations to perform inspection work. A rotating schedule is applicable a…
Skills: Fire Sprinkler Inspection, Fire Alarm Inspection, Extinguisher Inspection, Hood Suppression Systems, Special Hazard Systems
San Antonio, Texas, United States · On-site
INTERIOR PROJECTS OPERATIONS MANAGER JOB DESCRIPTION Job Responsibilities include but are not limited to: Manage Materials and Equipment ordering processes for Remodel DepartmentManage Field Superintendent/ project sched…
Skills: Project Management, Budget Management, Leadership, Fire Sprinkler System Installation, Blueprint Reading
Carrollton, Texas, United States · On-site
SERVICE SALES REPRESENTATIVE JOB DESCRIPTION Job Responsibilities include but are not limited to: Identify deficiencies noted in ServiceTrade and/or Inspection Reports generated from Building Reports or AFP approved insp…
Skills: CRM, Salesforce, Time Management, Written Communication, Verbal Communication
Nashville, Tennessee, United States · On-site
SPRINKLER CONSTRUCTION PROJECT MANAGER JOB DESCRIPTION Job Responsibilities include but are not limited to: Responsible for managing fire sprinkler installation projects in commercial and industrial facilitiesPositively …
Skills: Project Management, Budgeting, Scheduling, NFPA Standards, ProCore
Apollo Beach, Florida, United States · On-site
SPRINKLER CONSTRUCTION SUPERINTENDENT - DATA CENTER WITH TRAVEL REQUIRED About the Role: We are seeking a highly skilled Sprinkler Construction Superintendent- Data Center to oversee our construction projects. As a Const…
Skills: Project Management, Construction Management, Fire Alarm Installation, Sprinkler System Installation, Stakeholder Management
Apollo Beach, Florida, United States · On-site
SENIOR CONSTRUCTION PROJECT MANAGER - DATA CENTERS JOB DESCRIPTION Job Responsibilities include but are not limited to: Responsible for managing fire sprinkler installation DATA CENTER projects Positively represents the …
Skills: Project Management, Fire Sprinkler Installation, Budget Management, Scheduling, Safety Compliance
Pearland, Texas, United States · On-site
POSITION SUMMARY The Assistant Superintendent’s primary responsibility is to support the Superintendent and Project Manager in the successful completion of assigned projects. The Assistant Superintendent participat…
Skills: Job Site Safety, Project Scheduling, Constructability Review, Subcontractor Coordination, ProCore
San Antonio, Texas, United States · On-site
ALARM PROJECT COORDINATOR JOB DESCRIPTION Job Responsibilities include but are not limited to: Work closely with the Alarm leadership team to coordinate new and current work ordersRequest Construction Schedule from GCUpd…
Skills: Project Coordination, Scheduling, Change Order Processing, Microsoft Word, Microsoft Excel
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The Service Coordinator Lead manages the scheduling and dispatching of field technicians for fire protection systems while serving as the primary support lead for ServiceTrade. They ensure efficient routing, maintain data quality, and act as a liaison between Operations and IT to reinforce standard operating procedures.
Requires a high school diploma or GED and at least 2 years of experience in field service operations or dispatching. Proficiency with ServiceTrade or a similar field service management platform and a valid driver's license are mandatory.
SERVICE COORDINATOR LEAD
JOB DESCRIPTION
Job Summary:
The Service Coordinator Lead is responsible for coordinating and dispatching field technicians who perform maintenance and service on fire sprinkler, alarm, suppression, and detection systems, while also serving as the lead point of contact for ServiceTrade support across Allied Fire Protection's regional offices. This role ensures timely and efficient scheduling of service calls, effective communication with customers and internal teams, optimal technician routing, and consistent process compliance and data quality within ServiceTrade.
Working closely with Field Superintendents, the Service Coordinator Lead schedules all new service jobs within two business days, manages return trips, tracks job status through ServiceTrade, and ensures technicians are equipped for success. The role also acts as the front-line liaison between Operations and IT, supporting other coordinators with troubleshooting, reinforcing SOPs, and escalating system issues and enhancement requests. Strong communication, multitasking ability, and attention to detail are essential, as is the ability to prioritize tasks and lead by example in a fast-paced, service-driven environment.
Job Responsibilities include but are not limited to:
Scheduling and Dispatching:
In coordination with the Field Superintendents, schedule all new service calls utilizing efficient route optimization. Achieve the established company goal of scheduling all new service calls within two days of creation.
Communication with Customers, Field Technicians, and Superintendents:
Communication in this role is paramount.
Return Trip Scheduling:
Provide communication to the superintendent, customer, and sales team when processing and assisting with tracking material for jobs needing to be scheduled.
ServiceTrade Support & IT Coordination:
Training & Process Support:
Data Accuracy & Reporting:
Cross-Functional Coordination:
Knowledge:
Work Experience:
Skills and Competencies:
Physical Requirements:
A 24/7 full service and sales fire protection company. We work with commercial buildings & mining companies
This fire protection company’s primary focus has always been providing superior fire safety equipment service and maintenance and compliance inspections for every type of fire protection system. Allied Fire Protection prides itself on providing the best possible service at a very reasonable price.
Offices: 2845 N Norfolk, Mesa, AZ 85215, US
View all jobs at Allied Fire Protection, Inc.A 24/7 full service and sales fire protection company. We work with commercial buildings & mining companies
This fire protection company’s primary focus has always been providing superior fire safety equipment service and maintenance and compliance inspections for every type of fire protection system. Allied Fire Protection prides itself on providing the best possible service at a very reasonable price.
Offices: 2845 N Norfolk, Mesa, AZ 85215, US
View all jobs at Allied Fire Protection, Inc.