• Greet and assist walk-in customers.
• Answer all incoming calls and emails from customers for the Parts Department.
• Look up parts for customers in appropriate catalogs and websites.
• Handles the parts and equipment request and issues those items to the customer.
• Pulls parts and positions them on the hold shelf and communicates it to the customer.
• On occasion may need to pull parts and prepare them for shipping to customer.
• Prepares and creates Purchase Order request for the customer’s part request.
• Maintains a Purchasing file for all orders.
• Check all incoming packing slips and invoices for ordered parts within the department.
• Responsible for maintaining parts and displays for the showroom.
• Will assist Warehouse personnel with Monthly PM’s.
• On occasion will need to load equipment or parts for the customer onto their vehicles.
• Will need to assist on sourcing some parts for PM’s, sales, service, and customers.
• Order out of stock items.
• Assist with performing cycle and inventory counts.
• Runs and maintains a weekly open sales order report.
• Maintains the trouble list report for the parts department.
• On occasion will need to assist the Service Parts team with the Technicians.
• Will be expected to maintain a clean and safe area.
• Expected to participate in training programs provided by ACS.

• Assist customers in selecting the appropriate rental item based on their requirements and preferences.
• Provide accurate information about rental policies, pricing, and availability of rental items.
• Process rental agreements, including collecting necessary identification and payment information.
• Coordinate rental pick-up and drop-off schedules, ensuring timely and efficient service.
• Inspect rental items upon return, checking for damages, missing parts, or excessive wear and tear.
• Resolve customer inquiries, concerns, and complaints promptly and courteously.
• Maintain cleanliness and organization of the rental area, including keeping rental items properly displayed and labeled.
• Monitor inventory levels and report any shortages or damages to the supervisor.
• Collaborate with other rental clerks and team members to ensure seamless operations and achieve customer satisfaction.
• Stay updated on industry trends, new rental items, and changes in rental policies or procedures.

Qualifications and Education Requirements:

Physical Demands: