Elliott Kohtz

Leader in Customer Success and Revenue with proven experience building CS teams and driving growth in fast-scaling startups. Direct ownership of $0M - $25M in revenue Executive experience with board engagement. _____________________________________________________ Three-time startup CS Leader at rapid-growth companies across diverse industries. Optimizing SMB CSM teams to scale and drive customer value through data-driven analysis and enablement. - Mixmax - First CS Leader - 7x+ growth (privately held) - Quantic Mind - $4M - $20M ARR | 5x growth (acquired) - Zenefits - $20M - $70M ARR | 3x growth (acquired) _____________________________________________________ Recently: - Built the Customer Success and Support teams at Mixmax across. - Grew headcount from 2 to 15+ members across 5 time zones and 3 continents. - 5x'd revenue across 300 named customers and 30,000 monthly active users. - Implemented the entire customer journey playbook including onboarding, growth, renewal, & support. - Optimized Salesforce + Amplitude for accurate KPI measurement of customer usage and revenue. - Implemented Intercom raising customer support satisfaction (CSAT) to an all-time high of 80. - Ownership of all revenue post-sale. _____________________________________________________ Prior work... Leading Customer Success at Zenefits, a workforce management platform: - Responsible for $25MM ARR across 700+ small and medium businesses. - Drove the overhaul of Zenefits' customer success model into regional pods. - Increased Net Promoter Score in one year from 10% to an average score of 43%. - Experience in crisis management and messaging. Leading Customer Success at QuanticMind, an AI marketing intelligence platform: - Built a CS team of 14 across 2 continents across 60+ key accounts accounts worth $20MM ARR. - Restructured the CSM role to own onboarding and ongoing value attainment reducing friction. - Built the CRM to handle KPI and revenue reporting. - Personally handled strategic renewals individually worth >$1M contract value. _____________________________________________________ Tools Utilized: Looker, Amplitude, Segment, Intercom, Catalyst, Customer.IO, Clearbit, ZoomInfo, JIRA, Salesforce, UserGems, HubSpot, Slack, Atrium, RB2B, Zapier