Amisha Sharma

Agent Copilot :)

Enhance the reading & writing experience in Zendesk Support by providing tools powered by AI & ML.

Enable agents to be more efficient and effective by providing the tools they need to send messages to those they are supporting tailored to the channel they are using. Strengthen customer trust by improving the reading and writing experience throughout Agent X.

● Prioritised 20+ customer feedback/week and coordinated with engineers to resolve bugs, impacting high priority $4M ARR clients ● Led the product migration from older technology to new by defining and documenting 50+ test cases for 1M+ customers, resulting in increased product stability and consist...

* Taught the Information Technology course to undergraduate business students. * Graded papers and hosted office hours to resolve doubts.

Led a team of Student Ambassadors to represent the School of Business to internal and external constituents as an extension of the business program. Student Mentors Support Remote Learning Across the Globe

* Conceptualized an innovative 8-week engagement program for 300+ students on Slack, retaining 80% of admitted students * Defined detailed program requirements by analyzing student research surveys, releasing 25+ challenges & 20+ winner badges * Collaborated with stakeholders to define key strategie...

Graded Undergraduate Business Students' Assignments and Exams in accordance with the Professor's standards and rubrics. Input grades onto the student portal (iLearn) for students to track their progress.

● Developed & nurtured relationships post-sale with 15+ prestigious enterprise accounts to drive adoption & ensure customer satisfaction, growth & retention, resulting in client NPS of 80 ● Analyzed clients’ program progress metrics, created data reports and served as strategic advisor during weekly...

● Crafted B2C engagement and mentorship programs by collaborating with stakeholders, resulting in repeat customers, building brand credibility & 23% increase in graduation rate ● Recruited 50+ Mentors, paired them with 2,000+ students and monitored the performance of the Mentors for quality purposes...

● Recruited and interviewed 30+ staff members for tech operations and sales team, underlining company’s policies ● Crafted brainstorming sessions to design the services model aligned with company’s mission to democratize education ● Promoted within 8 months of joining Udacity, supervised a team of 5...