Alexandra Sasha Obukhovskaya

Customer Success and Account Management Leader specializing in developing strategies to improve client engagement, scaling teams and delivering a world class customer experience. My professional career documents success in building successful CS/AM functions, scaling teams, and achieving high customer retention and growth rates. I have built and implemented the CS/AM function from scratch, defining the entire post sales customer lifecycle journey, collaborating cross functionally, implementing an EBR/roadmap review playbook, and implementing an automated customer success health scoring mechanism to track customer behavior and potential risk. As a seasoned leader of high-performing post sales functions, I have led teams who have consistently exceeded NRR targets and maintained high NPS/CSAT scores. I have also developed effective customer engagement strategies delivering measurable business value for customers.