Alan Delgado Duran

Extensive experience in the software quality and customer success arena. Expert at supporting customers of all sizes, from small home office to Fortune 100. Proficient with troubleshooting methodologies, problem investigations, and root cause analysis. Experienced with the installation, configuration, and maintenance of Windows/Mac/Linux operating systems. This includes troubleshooting, applying security policies, extending functionality both internally and cross platform. Experienced in troubleshooting and solving complex technical issues involving multiple interconnected systems. As well as a vast amount of experience & knowledge of networking protocols, NAS storage, clustered storage, and firewall solutions. Strengths include: + Problem resolution - highly creative lateral thinker with a strong positive attitude and good negotiation skills. + Familiar with software testing principles, procedures, and frameworks such as unittest and nosetest. + Adaptable; able to work in a waterfall model or agile/Scrum model. + Very thorough with a keen eye for detail. + Deep level understanding of file protocols such as NFS, TCP, and SMB as well as LDAP, Kerberos, and NTLM authentication protocols. + Familiarity with commonly used network protocols such as NTP, FTP, IPSEC, L2TP, IKE, DNS, TCP, UDP, IP, Ethernet, SIP, RTP, and DHCP. + Excellent multitasking capabilities; able to juggle multiple client issues and other tasks simultaneously. + Ability to create custom solutions or suitable workarounds for client issues. + Able to maintain a very high volume of work while under pressure without loss of quality. + High-level computer, communication, and general technology skills. + Great team worker as well as excellent independent worker. + Full technical fluency in both English and Spanish languages. + Run comprehensive manual and automated test scenarios and report any bugs found. + Develop and update test scripts in Python and bash.