Aashima Sahgal

Results-driven leader specializing in Finance Transformation, Subscription, Customer Care and eCommerce initiatives with proven track record driving top-line growth and operational efficiency. I transform complex business challenges across digital platforms into seamless solutions that maximize profitability while building high-performing teams. What I Bring My expertise spans finance, technology, business, and product functions, developing innovative solutions across eCommerce, subscription services, and financial systems delivering consistent year-over-year results. From optimizing conversion funnels, churn reduction to managing global compliance, I've led large-scale, cross-functional teams through complex digital transformations. I translate business requirements into practical solutions across the customer journey - optimizing checkout experiences, designing subscription workflows, managing multi-channel care, and ensuring regulatory compliance. I combine domain knowledge with strategic thinking to drive customer satisfaction and business growth. Core Strengths - Strategic Leadership: Crafting business strategies and roadmaps while managing global initiatives, delivering growth-focused outcomes aligned with company objectives. - Digital Commerce: Deep understanding of eCommerce platforms, conversion optimization, customer acquisition, and omnichannel experiences driving revenue growth. Improved conversion rate by 18% and AOV 15% - Technical Integration: Comprehensive knowledge of payment gateways, subscription management, customer service platforms, and financial integrations enabling seamless experiences. - Regulatory Expertise: Global compliance, PCI Compliance, tax systems (VAT/GST), and SOC audit requirements ensuring successful international launches - Defining business process and rules for fraud prevention, Chargeback management and dispute resolution - Customer-Centric Solutions: Transforming complex processes across commerce, subscription, and customer service into intuitive experiences through analytics and collaboration. - Currently driving Subscription Billing/Invoicing transformation and building integrated digital commerce products that enable exceptional customer experiences while improving operational efficiency, reducing costs, and scaling across global markets - Focused on churn management strategy resulting in over 60% Churn reduction