Customer Engineer
About this role
Telli is seeking a Customer Engineer to join our technical customer-success team. You will work closely with product, engineering, and customers to ensure successful adoption of our platform and translate customer needs into product improvements. This role directly influences customer satisfaction and the real-world impact of telli’s technology.
What youll do
- Provide technical guidance to customers to deploy, configure, and optimize telli's platform.
- Troubleshoot Postgres-backed data workflows and frontend/backend code (TypeScript, React, Node, Python) with customers.
- Help customers with prompting and related workflows to unlock value from telli.
- Build and maintain strong customer relationships, serving as a technical liaison between customers and product/engineering.
- Gather and communicate customer feedback to drive product improvements and documentation.
What telli is looking for
- telli seeks candidates with 2+ years of Software Engineering experience.
- telli requires familiarity with Postgres.
- telli requires familiarity with TypeScript, React, Node and Python.
- telli values customer-facing or industry experience in software products.
- telli looks for direct business impact demonstrated through written code.
- telli expects the ability to help customers with prompting, social engineering.
- telli prefers strong CS fundamentals.
Company at a glance
The company builds AI voice agents that automate outbound calls for B2C buyers of products, improving efficiency and revenue attribution. Y Combinator, it has grown to over $2M revenue with a 12-person team led by Finn, Philipp, and Seb.
Culture & values
The team is small, with just 12 members.
Founders Finn and Philipp bring hands-on experience in contact center operations, indicating practical, operation-focused leadership.
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