Customer Engineer
About this role
Telli is seeking a Customer Engineer to join our technical customer-success team. You will work closely with product, engineering, and customers to ensure successful adoption of our platform and translate customer needs into product improvements. This role directly influences customer satisfaction and the real-world impact of telli’s technology.
What youll do
- Provide technical guidance to customers to deploy, configure, and optimize telli's platform.
- Troubleshoot Postgres-backed data workflows and frontend/backend code (TypeScript, React, Node, Python) with customers.
- Help customers with prompting and related workflows to unlock value from telli.
- Build and maintain strong customer relationships, serving as a technical liaison between customers and product/engineering.
- Gather and communicate customer feedback to drive product improvements and documentation.
What telli is looking for
- telli seeks candidates with 2+ years of Software Engineering experience.
- telli requires familiarity with Postgres.
- telli requires familiarity with TypeScript, React, Node and Python.
- telli values customer-facing or industry experience in software products.
- telli looks for direct business impact demonstrated through written code.
- telli expects the ability to help customers with prompting, social engineering.
- telli prefers strong CS fundamentals.
Company at a glance
telli helps brands manage AI-powered customer conversations at scale, with Sky using its platform to deploy thousands of voice agents; the company notes 18 million conversations every 10 minutes and aims to own its marketing engine.
What happens next
Skip the application pile. I get you in front of the people who decide.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
When the company wants to meet, I get the call on your calendar. You just show up.
Culture & values
We are a small, AI-pilled team that likes to solve hard problems.
We build, experiment, and move fast, while heavily leveraging the capabilities of AI models.
We challenge ourselves and take real ownership over what we do, while staying humble with a low-ego culture.
Know someone who'd be great for this?
