Job Description:
Job Description: Salesforce Commerce Cloud Tech Lead – SFCC & OMS
Role Purpose
The purpose of this role is to lead the technical design, architecture, and implementation of Salesforce Commerce Cloud B2C / SFCC and Order Management System / OMS solutions. The role is responsible for creating scalable, secure, and high-performing commerce architecture while ensuring that all relevant options are explored across time, cost, quality, compliance, and business requirements.
The Salesforce Commerce Cloud Tech Lead will oversee the end-to-end delivery of ecommerce solutions for internal and external clients, guiding the solution through architecture reviews, development governance, integration design, implementation, testing, and production support. The role requires strong hands-on expertise in SFCC development, OMS integration, ecommerce architecture, API-led integrations, and team leadership.
Key Responsibilities
- Lead the technical design, development, and implementation of Salesforce Commerce Cloud B2C / SFCC solutions.
- Architect scalable ecommerce solutions using SFRA, SiteGenesis, OCAPI, SCAPI, Business Manager, and custom cartridges.
- Lead and guide the implementation of Salesforce Order Management / OMS capabilities, including order capture, orchestration, fulfilment, returns, refunds, cancellations, and payment flows.
- Translate business requirements into technical designs, solution architectures, and implementation plans.
- Work closely with product owners, business analysts, architects, QA teams, DevOps teams, and client stakeholders to deliver high-quality commerce solutions.
- Design and implement integrations between SFCC and third-party systems such as OMS, ERP, CRM, payment gateways, tax engines, fraud management platforms, PIM, DAM, WMS, loyalty platforms, marketing platforms, and analytics platforms.
- Lead development teams in building reusable components, cartridges, services, jobs, hooks, controllers, pipelines, and APIs.
- Ensure adherence to Salesforce Commerce Cloud best practices, coding standards, security guidelines, and performance optimization standards.
- Review technical designs, code, and configuration to ensure quality, maintainability, scalability, and compliance.
- Troubleshoot complex SFCC, OMS, integration, performance, and production issues.
- Support ecommerce features such as product catalog, pricing, promotions, campaigns, checkout, payments, customer accounts, search, personalization, and order lifecycle management.
- Collaborate with solution architects to define integration patterns, data flows, security models, and deployment strategies.
- Mentor junior developers and senior engineers on SFCC development practices and ecommerce domain concepts.
- Participate in estimation, sprint planning, technical grooming, release planning, and delivery governance.
- Support CI/CD implementation, release management, deployment activities, and environment management for SFCC projects.
- Evaluate new Salesforce Commerce Cloud and OMS capabilities and contribute to technical roadmap planning.
- Ensure solutions comply with privacy, security, accessibility, and regional ecommerce requirements relevant to the Indian and global markets.
Must Have Skills
- Strong hands-on experience in Salesforce Commerce Cloud B2C / SFCC development.
- Experience as a Tech Lead / Lead Developer / Senior SFCC Developer in ecommerce implementation projects.
- Strong knowledge of SFRA architecture, controllers, models, decorators, middleware, templates, forms, hooks, jobs, and custom cartridges.
- Hands-on experience with JavaScript, ISML, HTML, CSS, jQuery, JSON, XML, and server-side scripting in SFCC.
- Strong experience with OCAPI, SCAPI, REST APIs, SOAP APIs, and integration frameworks.
- Experience integrating SFCC with Order Management Systems / OMS, including order creation, order status, fulfilment, cancellation, returns, and refunds.
- Good understanding of ecommerce business processes such as product catalogue management, pricing, promotions, inventory, checkout, payments, shipping, tax, customer management, and order lifecycle.
- Experience with Business Manager configuration, including sites, catalogues, price books, promotions, content slots, campaigns, search, jobs, services, and custom preferences.
- Strong understanding of SFCC service framework, custom jobs, system objects, custom objects, and data replication.
- Experience with payment gateway integrations, third-party APIs, and secure checkout implementation.
- Ability to troubleshoot complex issues related to SFCC, integrations, performance, caching, and production incidents.
- Good understanding of web security, data privacy, authentication, authorization, and secure coding practices.
- Experience with version control tools such as Git, Bitbucket, GitHub, or GitLab.
- Experience working in Agile / Scrum delivery models.
- Strong communication skills with the ability to interact with business stakeholders, technical teams, and client leadership.
- Ability to lead technical discussions, provide estimates, manage development quality, and mentor team members.
Good to Have Skills
- Experience with Salesforce Order Management / Salesforce OMS.
- Experience with Salesforce Service Cloud, Sales Cloud, Marketing Cloud, Data Cloud, or Loyalty Management.
- Knowledge of headless commerce architecture and composable commerce patterns.
- Experience with frontend frameworks such as React, Angular, Vue.js, or Next.js.
- Knowledge of MuleSoft, middleware platforms, or API management solutions.
- Experience integrating SFCC with platforms such as SAP ERP, SAP Commerce, Manhattan OMS, IBM Sterling OMS, Salesforce OMS, Adyen, Stripe, PayPal, Razorpay, Cybersource, Algolia, Bloomreach, Akeneo, and Contentful.
- Experience with cloud platforms such as AWS, Azure, or GCP.
- Experience with DevOps practices, CI/CD pipelines, automated deployments, and environment management.
- Experience with monitoring and logging tools for ecommerce platforms.
- Knowledge of SEO, web accessibility, page performance, Core Web Vitals, and mobile-first commerce design.
- Client-facing experience in solution workshops, discovery sessions, technical demos, and architecture reviews.
- Experience working with global retail, fashion, consumer goods, marketplace, or D2C ecommerce clients.
Education & Qualification
- Bachelor’s degree in Engineering, Computer Science, Information Technology, Software Engineering, or a related technical field.
- MCA, MSc IT, or equivalent postgraduate qualification will be an added advantage.
- Graduates from other disciplines may also be considered if they have strong e-commerce domain knowledge, technical experience, communication skills, and analytical ability.
Certifications
Preferred Certifications
- Salesforce Certified B2C Commerce Developer
- Salesforce Certified B2C Commerce Architect — Good to have
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform App Builder
Good to Have Certifications
- Salesforce Certified Order Management Administrator
- Salesforce Certified JavaScript Developer I
- Salesforce Certified Marketing Cloud Engagement Developer
- Salesforce Certified Data Cloud Consultant
- Salesforce Certified AI Associate
- Salesforce Certified Agentforce Specialist
- MuleSoft Certified Developer — Level 1
- AWS / Azure / GCP Cloud Certification
Experience
- 8 to 12 years of overall IT experience.
- Minimum 5+ years of hands-on Salesforce Commerce Cloud / SFCC experience.
- Minimum 3+ years of experience in a technical lead capacity.
- Experience in at least 2 to 3 full-cycle SFCC implementation projects.
- Experience working on OMS or order lifecycle integrations is highly preferred.
Location:
DGS India - Bengaluru - Manyata N1 Block
Brand:
Merkle
Time Type:
Full time
Contract Type:
Permanent
Merkle
PUMA Group