Audit Program Management
Develop, manage, and oversee the audit program, ensuring full alignment with organizational objectives and relevant industry standards.
Document Review
Review customer management system documentation (manuals, procedures, instructions, records, and files) to ensure accuracy, completeness, and compliance.
Audit Planning
Plan and organize audit activities, coordinating effectively with internal teams and external stakeholders.
Audit Execution
Lead and participate in audits, conducting interviews, collecting evidence, and evaluating the effective implementation of management systems.
Audit Findings & Evaluation
Identify, assess, and classify audit findings, including non-conformities, observations, and opportunities for improvement.
Reporting
Prepare comprehensive audit reports, clearly outlining findings, conclusions, and recommendations to support certification decisions.
Follow-Up Management
Monitor and manage post-audit activities, ensuring timely closure of non-conformities and verification of corrective actions.
Technical Review
Perform detailed technical reviews of audit documentation and provide recommendations for certification decisions based on thorough analysis.
Continuous Professional Development
Maintain and update professional competencies, certifications, and technical knowledge in line with evolving standards and best practices.
Performance Monitoring
Evaluate and support the performance of auditors and other resources involved in the certification process.
Data Management
Ensure accurate and up-to-date maintenance of customer data and audit-related information.
Customer Engagement
Lead technical discussions with clients, building strong relationships and effectively addressing technical requirements and concerns.