Bærum, Norway · On-site
Overview: SERVICE DESIGNER Join us in transforming global logistics. At Wallenius Wilhelmsen, we don’t just move cargo; we move the world. As the market leader in roll-on/roll-off (RoRo) shipping and vehicle logist…
Skills: Service Design, Business Analysis, Business Process Mapping, Process Optimization, Service Blueprinting
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The role focuses on designing end-to-end logistics workflows and business processes to improve network visibility. You will act as a bridge between business, operations, and technology teams to translate complex workflows into efficient service designs.
Requires proven experience in service design, business analysis, and end-to-end process mapping using tools like BPMN. Candidates must be able to facilitate stakeholder workshops and have experience working in cross-functional Agile teams.
SERVICE DESIGNER
Join us in transforming global logistics. At Wallenius Wilhelmsen, we don’t just move cargo; we move the world. As the market leader in roll-on/roll-off (RoRo) shipping and vehicle logistics, we manage the global distribution of cars, trucks, and heavy equipment across six continents. With 125 vessels, 66 processing centers, and 8 marine terminals, we are reimagining how global logistics can be smarter, greener, and more connected.
We’re on a mission to lead the green transition in logistics and aim to be carbon neutral by 2040. Join our transformation journey and help shape the future of digital supply chain solutions.x
About the role
We are looking for an experienced Service Designer for Network Visibility (NV) who will shape how our logistics network operates end-to-end across systems, processes, and user interactions.
This is not a traditional UX/Product Designer role. You will work deeply with business processes, operational workflows, and data flows, ensuring that Network Visibility solutions are not only user-friendly but also operationally effective, scalable, and aligned to business objectives.
You will act as a bridge between business, operations, and technology teams, translating complex logistics workflows into clear, structured, and efficient service designs.
What is Network Visibility?
Network Visibility refers to the real-time understanding and tracking of the movement of assets (e.g., vessels, cargo, shipments) across the logistics network.
It involves:
Monitoring vessel inflow and outflow
Tracking cargo status and location across ports and systems
Providing end-to-end transparency across planning, operations, and execution
Enabling better decision-making through accurate, timely data
The goal of Network Visibility is to ensure that all stakeholders (operations, planning, customers) have a consistent, reliable, and actionable view of the network
WHAT YOU'LL DO
Business Process Mapping & Optimization:
Cross-Functional Alignment:
Data-Driven Design & Continuous Improvement:
WHAT YOU'LL NEED
Must Have
Proven experience in:
Service Design
Business Analysis
Business Process Mapping / Optimization
Strong hands-on experience with:
End-to-end process mapping (as-is / to-be)
Service blueprints and journey mapping
Translating workflows into structured diagrams (e.g., BPMN, swimlanes)
Ability to:
Break down complex workflows into clear, structured processes
Define functional and business requirements
Ensure alignment between business needs, backlog, and delivered solutions
Experience working in:
Cross-functional Agile teams
Environments with multiple stakeholders (business, product, tech)
Strong stakeholder engagement skills:
Able to facilitate workshops
Manage differing viewpoints and drive towards clear decisions
Highly Relevant
Experience working in logistics, shipping, supply chain, or operational platforms
Exposure to Digital Twins, tracking systems, or operational dashboards
Data flows across systems
Integration dependencies
Experience with:
Azure DevOps (or similar backlog tools
Figma, Miro ,Visio, Lucidchart (process/design tools)
Why This Role is Different
This is not just a UX/Product Designer role.
You will:
Work deeply with business processes, not just interfaces
Shape how services function behind the scenes, not just how they look
Play a hybrid role across service design, business analysis, and transformation
WHEN YOU JOIN US
At Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.
WORKING CONDITIONS
Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.
ABOUT US
Wallenius Wilhelmsen is the global leader in integrated vehicle transportation and logistics, supporting our customers across their supply chain, all the way from the factory to the end-customer. Our ambition is to lead the way in transforming shipping and logistics.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on delivering supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 9,500+ people, working on vessels and at ports, at vehicle and equipment processing centers in 28 countries. Together, we are building resilient, connected, data-driven, decarbonized solutions fit for the future.
OUR COMMITMENT TO EQUAL OPPORTUNITIES
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
Apply today, and let’s keep the world and your career, moving together.
Sustainable logistics for a world in motion
The Wallenius Wilhelmsen group is a market leader in roll-on/roll-off (RoRo) shipping and vehicle logistics, managing the distribution of cars, trucks, rolling equipment and breakbulk to customers all over the world. The company operates around 125 vessels servicing 15 trade routes to six continents, a global inland distribution network, 66 processing centers and seven marine terminals. With the head office in Oslo, Norway, the Wallenius Wilhelmsen group has 9500 employees in 28 countries worldwide.
Offices: Strandveien 20, Lysaker, 1366, NO · 188 Broadway, Woodcliff Lake, New Jersey NJ 07677, US
There are currently 20 open logistics positions in Göteborgs Stad, Sweden listed on Clera. New openings are added daily as companies post roles.
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