Account Management at TRACTIAN The Account Management is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships wi…
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Tractian Technologies Inc.
Sales Engineer
Poznań, Lublin Voivodeship, Poland · On-site
Mid level
Sales at TRACTIAN The Sales team is the driving force behind revenue at Tractian, generating new opportunities, acquiring top-tier customers like Hyundai, Bosch, and Kraft Heinz, and strengthening relationships with our …
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Full-time
bachelor degree
Premium Medical Coverage, Dental Coverage, Vision Coverage, Paid Time Off (15 Days), 401(k) Retirement Plan, Language Learning Opportunities
Posted 102d ago
~40 hrs/week
Responsibilities
Manage customer projects within the manufacturing maintenance sector to ensure satisfaction and operational excellence. Drive the adoption of CBM and CMMS solutions while identifying opportunities for account growth and expansion.
Requirements
Requires a Bachelor's degree in Engineering or a related technical field and over 5 years of experience in industrial or maintenance environments. Must possess strong project management skills and a willingness to travel within the region and Europe.
Full job description
Account Management at TRACTIAN
The Account Management is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What you'll do
As a Technical Account Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
Support customers in the effective use of Tractian’s solutions, including CBM (Condition-Based Maintenance) and CMMS initiatives, ensuring successful adoption and ongoing value realization.
Ensure high levels of customer satisfaction and measurable return on investment by coordinating internal teams and managing customer-facing activities.
Identify opportunities for account growth by delivering strong outcomes, building trusted relationships, and supporting expansion initiatives.
Lead onboarding and implementation activities, including customer kick-offs, on-site visits when required, and training of key stakeholders to ensure successful deployment and long-term usage.
Requirements
Customer-focused and business-oriented mindset, with experience working in client-facing roles.
5+ years of experience within manufacturing, industrial, or maintenance environments, with a demonstrated track record of improving operational performance.
Experience managing projects and coordinating cross-functional teams in a structured environment.
Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
Analytical and problem-solving skills, with a focus on continuous improvement and operational efficiency.
Bachelor’s degree in Engineering or a related technical field, or equivalent professional experience.
Willingness to travel within the region (and occasionally across Europe, if required) to support customer projects, onboarding, and key milestones.
Bonus Points
Maintenance specific experience with usage of CBM and CMMS tools;
Experience in implementing Lean Manufacturing or Six Sigma methodologies
Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Wellhub Membership - Access a wide range of gyms and training programs.
Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.
Tractian provides asset intelligence solutions that combine hardware sensors and AI software to monitor machine health in real time, so industrial teams can catch failures before they happen, prioritize what matters, and act with confidence.
Our approach is built on physical AI: sensors deployed directly on critical assets, feeding AI models trained on data from the largest industrial database available. The result is asset intelligence that goes beyond alerts, telling you what's wrong, why, and what to do next before a failure becomes a breakdown.
Trusted by 1,500+ manufacturers across the Americas - including McKesson, Air Liquide, Verizon, Cummins, Ingredion, and Whirlpool - Tractian has returned $304M to customers through earlier failure detection and helped teams avoid 97,631 hours of downtime.
Tractian was named to the Forbes AI 50 and ranked #24 Fastest-Growing Company in North America on the 2025 Deloitte Technology Fast 500™.
A smarter way to monitor, prioritize, and act. Learn more at tractian.com.
Offices: 201 17th St NW, Atlanta, Georgia 30363, US