TicketManager

Software Development121Website

3

Open Roles

TicketManager is a software development company. They have a workforce of 121 employees. TicketManager is currently hiring for three positions: **1. Customer Success Manager:** This on-site role has a salary range of $150,000 - $175,000 USD. The Customer Success Manager will be responsible for owning and growing a portfolio of enterprise accounts, driving expansion, renewals, and long-term customer value. Key responsibilities include account ownership and growth, revenue team leadership, executive relationship management, leading quarterly business reviews, handling renewals and retention, customer health and escalations, participation in events and the Partner Summit, and CRM & account hygiene. The ideal candidate will have a BA/BS degree and 5-7+ years of professional work experience in a collaborative, data-driven environment. Proven experience in Customer Success, Account Management, or Enterprise Sales within B2B SaaS or services is required. The role is available in Calabasas, CA (HQ) or New York, NY. **2. Implementation Project Manager:** This on-site role has a salary range of $65,000 - $75,000 USD. The Implementation Project Manager is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams. The responsibilities include leading end-to-end planning and execution of client implementation projects, building system workflows and executing configurations, managing implementation timelines, maintaining documentation, coordinating cross-functionally, communicating with clients, and monitoring project health. The position is located in Mesa, AZ. **3. Customer Success Manager:** This on-site role has a salary range of $150,000 - $175,000 USD. The Customer Success Manager will be responsible for owning and growing a portfolio of enterprise accounts, driving expansion, renewals, and long-term customer value. Key responsibilities include account ownership and growth, revenue team leadership, executive relationship management, leading quarterly business reviews, handling renewals and retention, customer health and escalations, participation in events and the Partner Summit, and CRM & account hygiene. The ideal candidate will have a BA/BS degree and 5-7+ years of professional work experience in a collaborative, data-driven environment. Proven experience in Customer Success, Account Management, or Enterprise Sales within B2B SaaS or services is required. The role is available in Calabasas, CA (HQ) or New York, NY. The job postings highlight the following skills and technologies: * **Customer Success** * **Account Management** * **Enterprise Sales** * **Consultative Selling** * **Relationship Management** * **Executive Communication** * **Strategic Planning** * **Revenue Growth** * **Cross-Selling** * **Upselling** * **Data Analysis** * **Problem Solving** * **Team Coordination** * **Event Management** * **Stakeholder Management** * **Risk Management** * **Project Management** * **Communication** * **Organizational Skills** * **Customer Service** * **Interpersonal Skills** * **Data-Driven Environment** * **Technical Concepts** * **Implementation** * **Client Satisfaction** * **Documentation** * **Cross-Functional Coordination** * **Training** * **Workflow Building** * **SaaS Environment** * **Presentation Skills** The Customer Success Manager and Implementation Project Manager positions are on-site roles, requiring Monday-Friday work. The Customer Success Manager role involves regular travel to customer offices and live events, up to approximately two weeks per month. **Q: Where are the available Customer Success Manager positions located?** A: The Customer Success Manager positions are available in Calabasas, CA (HQ) or New York, NY. **Q: What is the salary range for the Implementation Project Manager position?** A: The salary range for the Implementation Project Manager position is $65,000 - $75,000 USD. **Q: What is the travel expectation for the Customer Success Manager roles?** A: The Customer Success Manager roles require regular travel to customer offices and live events, up to approximately two weeks per month. **Q: What benefits does TicketManager offer?** A: TicketManager offers 401(k) company match, medical, dental, vision & chiropractic, and unlimited PTO. **Q: What is the interview process like?** A: TicketManager uses a multistage interview process with senior leaders across the company. **Q: Where is the Implementation Project Manager position located?** A: The Implementation Project Manager position is located in Mesa, AZ.