About this role
Implementation Project Manager
Live events are fun.
Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.
Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.
TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.
We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.
Why Work at TicketManager
At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun.
If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here.
The Role
The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.
Responsibilities:
- Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
- Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.
- Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
- Maintain accurate documentation of project status, decisions, client use case and client feedback.
- Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
- Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
- Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.
Desired Skills and Experience:
- Bachelor’s Degree Required
- 3-5+ years of work experience in a collaborative, data-driven environment
- Previous project management experience preferred
- PMP or similar certification is a plus
- Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
- Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
- Customer service skills in a SaaS environment preferred
- Proven presentation and executive meeting planning
- Ability to translate technical concepts into client-friendly language
- Ability to refine project management strategy to meet client needs
- Location: Mesa, AZ
- Compensation: $65,000-$75,000 & Bonus Eligibility
- Reports to: Senior Manager, Project Management
- Work Expectations: Role is In-Office, Monday-Friday
- Retirement: 401(k) Company Match
- Health Benefits: Medical, Dental, Vision & Chiropractic
- Time Off: Unlimited PTO
- Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
- Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
- Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
- Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
- 4.5 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
Other facts
About TicketManager
TicketManager is Where Tickets Mean Business.
We provide the best technology in the world for managing corporate sports and entertainment tickets, creating exceptional guest life cycle experiences, and reporting on the effectiveness of all engagements in real-time.
TicketManager manages over $2.4 billion in tickets and assets each year. We are the choice of over 700 globally known companies including Verizon, FedEx, Adidas, Anheuser-Busch, Coca-Cola, Nike and Mastercard.
The teams and leagues you know and trust are all customers and partners of TicketManager including: The NFL, NBA, NHL, MLS, and the College Football Playoff.
TicketManager is the exclusive partner of Ticketmaster and the Official Ticket Management partner of The World-Champion Philadelphia Eagles, The 2022 MLS Cup Champion LAFC, Angel City Football Club, The New York Jets, Carolina Panthers, Minnesota Wild, The 2023 World Champion Texas Rangers, Monumental Sports & Entertainment (The Washington Capitals, Washington Wizards, and Washington Mystics), The Houston Texans, and The Seattle Seahawks.
TicketManager is based in Calabasas, Calif., with six offices globally managing and automating more than 50 million invitations, registrations, and tickets every year.
TicketManager hosts the TicketManager Partner Summit each October in New York City - a no-cost curated event for all customers, partners, teams and leagues, and we can be seen and found at all major events annually spending time with our customers! #BeThere
Come join the TicketManager community and be a part of a movement!
TicketManager is Where Tickets Mean Business.
We provide the best technology in the world for managing corporate sports and entertainment tickets, creating exceptional guest life cycle experiences, and reporting on the effectiveness of all engagements in real-time.
TicketManager manages over $2.4 billion in tickets and assets each year. We are the choice of over 700 globally known companies including Verizon, FedEx, Adidas, Anheuser-Busch, Coca-Cola, Nike and Mastercard.
The teams and leagues you know and trust are all customers and partners of TicketManager including: The NFL, NBA, NHL, MLS, and the College Football Playoff.
TicketManager is the exclusive partner of Ticketmaster and the Official Ticket Management partner of The World-Champion Philadelphia Eagles, The 2022 MLS Cup Champion LAFC, Angel City Football Club, The New York Jets, Carolina Panthers, Minnesota Wild, The 2023 World Champion Texas Rangers, Monumental Sports & Entertainment (The Washington Capitals, Washington Wizards, and Washington Mystics), The Houston Texans, and The Seattle Seahawks.
TicketManager is based in Calabasas, Calif., with six offices globally managing and automating more than 50 million invitations, registrations, and tickets every year.
TicketManager hosts the TicketManager Partner Summit each October in New York City - a no-cost curated event for all customers, partners, teams and leagues, and we can be seen and found at all major events annually spending time with our customers! #BeThere
Come join the TicketManager community and be a part of a movement!
Employee benefits
What you'll do
- The Implementation Project Manager is responsible for launching customers successfully and on time, leading the implementation process from start to finish. They coordinate with internal teams to ensure timely delivery and client satisfaction while managing project documentation and communication.
Ready to join TicketManager?
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