The Missing Link

IT Services and IT Consulting201-500 employeesWebsite

3

Open Roles

The Missing Link, an IT Services and IT Consulting provider with 201-500 employees, is currently seeking talented professionals to join its team. With over 28 years in the industry and backed by Infosys, The Missing Link assists businesses with Cyber Security, IT & Cloud, and Automation solutions. They emphasize a culture built on inclusion, innovation, and impact. The Missing Link currently has three open positions: * **IT Help Desk Team Leader:** This on-site role in Melbourne involves leading the Service Desk team, driving performance, and ensuring exceptional client experiences. Key responsibilities include coaching, mentoring, and motivating the team, managing operations, delivering outstanding service, acting as a client champion, and providing technical support. The role requires 3+ years as a Service Desk Engineer (or similar) and 2+ years in a Service Experience Lead or leadership role. * **Associate SOC Engineer:** This is a remote position focused on network security. The role involves configuring, maintaining, and troubleshooting security technologies and collaborating with Security Architects and Engineers. The position offers a four-days-on, four-days-off shift pattern. Essential requirements include a minimum of 2 years of experience in Network Security. * **IT Help Desk Support Engineer - Level 1:** This on-site position focuses on providing technical assistance and resolving incidents. Responsibilities include responding to client inquiries, troubleshooting technical issues, collaborating with the Support Team, and ensuring compliance with Incident Management and Problem Management processes. The role requires a minimum of 1-2 years of IT support experience. The Missing Link utilizes a range of technologies across its various roles. Key technologies include: * **IT Help Desk Team Leader:** Leadership, Mentoring, Technical Support, Performance Management, Client Advocacy, Troubleshooting, Service Desk Operations, Incident Management, Problem Management, Team Collaboration, Microsoft Certifications, Cloud Services, Proactive Mindset, Communication Skills, Coaching, and Utilization Management. * **Associate SOC Engineer:** Network Security, Managed Service Provider, NextGen Firewalls, Cloud SASE, Web Application Firewalls, Identity/Privilege Access Management, CyberArk, Cloudflare WAF, Network Segmentation, Packet Inspection, OSI Model, TCP/IP Stack, Troubleshooting, Root Cause Analysis, Stakeholder Management, and Team Collaboration. * **IT Help Desk Support Engineer - Level 1:** Microsoft 365 Administration, General Troubleshooting, Basic Networking Knowledge, End-User Computing Support, Device Deployment, Ticket Management, Client Support, Communication Skills, Emotional Intelligence, Attention to Detail, Team Collaboration, Technical Proficiency, Mentoring, Incident Management, and Problem Management. The Missing Link offers both on-site and remote work arrangements. The IT Help Desk Team Leader and IT Help Desk Support Engineer - Level 1 positions are on-site, while the Associate SOC Engineer role is fully remote. Here are a few frequently asked questions about The Missing Link and these job openings: 1. **What benefits does The Missing Link offer?** The Missing Link offers company-paid technical certifications, supportive and collaborative environments, competitive salaries, bonuses, and regular staff events. They also provide free breakfast, soft drinks, juices, and monthly lunches. 2. **What is the company culture like?** The Missing Link fosters a culture of learning and development through training and mentoring programs. The company emphasizes a supportive, collaborative, and respectful work environment. 3. **What are the key responsibilities of the IT Help Desk Support Engineer - Level 1?** The role involves responding to client inquiries, troubleshooting technical issues, providing prompt resolutions, and ensuring compliance with Incident Management and Problem Management processes. 4. **What experience is required for the Associate SOC Engineer role?** A minimum of 2 years of experience in Network Security within a Managed Service Provider or similar role is required. 5. **What are the requirements for the IT Help Desk Team Leader role?** This role requires 3+ years as a Service Desk Engineer (or similar) and 2+ years in a Service Experience Lead or leadership role.