About Us

We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.

We are THE MISSING LINK between where you are and where you want to be.

A Day in the Life of GSOC Engineering Team

The Missing Link Global Security Operations Centre provides 24x7 Managed Services (MS) support to our clients across a variety of sectors. Day-to-day you will be responsible for the configuration, maintenance and troubleshooting Level 1 & Level 2 support for market-leading security technologies such as Palo Alto, CyberArk, Fortinet, Cisco, Checkpoint, Cloudflare, Zscaler, SASE solutions & more. You will also collaborate with our Security Architects, Engineers and clients to facilitate the transition from implementation project to managed service.

While most work will be supporting our clients during their hours of operation, you will also be required to assist the Senior SOC Engineers in responding to incidents, as well as working closely with MDR (Watcher) Team to respond and defend against malicious activity targeting our clients.

We believe in investing in and developing our people through a variety of training and education programs. When you first come on board, you’ll be given a structured training and development plan that is tailored to you and your previous experiences. This will include a combination of industry qualifications as well as vendor-specific certifications specific to your role.

This Role

This role is specifically for the position of a Network Security Engineer (not an analyst role).

Defender: SOC Engineers who are responsible for the management, configuration changes, maintenance and handling incidents involving various security solutions, in both on-prem infrastructure and cloud.

Enjoy the flexibility of remote work with a dynamic four-days-on, four-days-off shift pattern, while working on cutting-edge technologies alongside major Australian enterprises.

Gain hands-on experience with a diverse suite of cutting-edge network security technologies, so you can stay at the forefront of innovation in the cybersecurity landscape.  We focus our training on these technologies to keep you certified to vendor & customer requirements

Essential

• Minimum 2 years of experience in Network Security within a Managed Service Provider or similar role.
• Familiar with NextGen Firewalls, Cloud SASE (such as Zscaler), Web Application Firewalls, Identity/Privilege Access Management solutions, and other security technologies, with hands-on experience in configuration and troubleshooting.
• Knowledge of products like CyberArk, Cloudflare WAF, and other SASE products is a plus.
• Understanding of Network Segmentation, URL Filtering, Packet Inspection, Certificate services, virtualization and cloud security technologies.
• Solid grasp of IT fundamentals, OSI Model, TCP/IP stack, and Network architectures.
• Good analytical, debugging, and problem-solving skills, able to troubleshoot issues under tight deadlines and perform well in a fast-paced environment.
• Actively contributed to improving SOC processes, procedures and best practices.
• Developing problem-solving skills with a focus on innovative solutions and root cause analysis.
• Contributed to stakeholder management by briefing external clients and sharing security best practice recommendations.
• Demonstrated organizational skills to manage multiple tasks and projects effectively within a dynamic environment.
• Strong interpersonal skills, with the ability to contribute to a positive, high-performance team culture and support collective success through collaboration and mentorship.

Desirable

• Good understanding of technology across applications, databases, operating systems, IP networks, storage, and backups.
• Pursuing vendor certifications in NG-FWs, Cloud SASE, WAF, PAM, EPM etc. Holding valid certifications in CyberArk and Cloudflare is a plus.
• Understanding of IaC (Infrastructure as Code) practices for provisioning, configuration, and management of security devices in cloud platforms like AWS or Azure.
• Developing skills in scripting, automation, and orchestration using languages such as PowerShell, Python, or Bash.
• Self-motivated and operations-focused with a keen eye for detail. Share details about your home network and labs you have set up.
• Active involvement in ongoing professional development and industry engagement, including participation in advanced cybersecurity forums, webinars, workshops, and professional networks.
• Committed to continuous learning, with knowledge of certifications such as ISC2, ISACA, and vendor-specific certifications (Cisco, Palo Alto, Checkpoint).
• Effective team collaborator, contributing to knowledge sharing and supporting team success.

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment

• Training and development opportunities including company paid certifications
• Opportunities for professional development and career advancement