Telenet

Telenet is a telecommunications company with a workforce of 1,001-5,000 employees. Telenet is currently hiring for three positions: * **Business Analyst - EPM:** This role involves working with stakeholders across the Finance Department, HR, and Data & Insight teams to improve reporting practices. Key responsibilities include shaping Telenet's reporting systems, maintaining tools, and training end-users. The ideal candidate will have a Master Diploma in a financial field completed with an IT experience or IT diploma completed with experience in a financial function, proficiency in SQL or other coding languages, and strong Excel skills. This is a hybrid position. * **Solution Engineer:** As a Solution Engineer, you will join the Cloud Platform Solution Team within the Cloud Infrastructure department. The role entails driving the portal's evolution, developing roadmaps, managing stakeholders, and ensuring the platform meets scalability, security, and performance standards. The ideal candidate will have a Bachelor's or Master's degree and proven experience in cloud infrastructure and self-service portal development. This is a hybrid position. * **Customer Care Specialist (CoE Value):** This role involves supporting residential and small business customers with complex administrative or commercial inquiries via telephone. The Specialist identifies needs and opportunities, suggesting products or services. This role requires strong communication skills and a commercial mindset. This hybrid position will be based in Mechelen, with up to three days of remote work per week after the first three months of full-time on-site work. The starting date is June 1, 2026. The roles utilize the following technologies: Business Analysis, SQL, Excel, Cloud Infrastructure, and Customer Care. Additional skills include problem-solving, analytical skills, financial reporting, data quality, reporting processes, stakeholder management, communication skills, roadmap development, and customer-centric solutions. The Business Analyst - EPM, Solution Engineer, and Customer Care Specialist (CoE Value) roles are hybrid, with a combination of remote and on-site work. The Customer Care Specialist (CoE Value) role offers up to three days of remote work per week after the initial three months. 1. **What qualifications are required for the Business Analyst - EPM role?** The Business Analyst - EPM role requires a Master Diploma in a financial field completed with an IT experience or IT diploma completed with experience in a financial function, good knowledge of SQL or other coding language, strong knowledge of Excel, and fluency in English. 2. **What does a Solution Engineer do at Telenet?** A Solution Engineer at Telenet works within the Cloud Platform Solution Team, driving the portal's evolution, developing roadmaps, managing stakeholders, and ensuring the platform meets scalability, security, and performance standards. 3. **What benefits are offered to the Customer Care Specialist (CoE Value)?** The Customer Care Specialist (CoE Value) role offers meal vouchers, employee discounts on Telenet services, a hospitalization insurance, and an additional pension fund. 4. **What is the remote work policy for the Customer Care Specialist (CoE Value) position?** The Customer Care Specialist (CoE Value) role offers up to three days of remote work per week. 5. **Where is the Customer Care Specialist (CoE Value) located?** The Customer Care Specialist (CoE Value) role is based in Mechelen.