Scicom MSC Berhad
Scicom MSC Berhad is a company operating within the Outsourcing and Offshoring Consulting industry. With a workforce of 1,001-5,000 employees, Scicom MSC Berhad provides consulting services. Scicom MSC Berhad currently has 3 open positions available. These roles encompass a variety of skills and expertise within the company. **1. Specialist - System and Reporting Developer:** This on-site position requires a professional to analyze data, develop reports using tools like Power BI, maintain systems, and optimize processes. Key responsibilities include data analysis, report development, system maintenance, process optimization, cross-functional support, data quality assurance, and documentation. The role requires 3 to 5 years of relevant industry experience and a Bachelor's/Undergraduate degree, with preferences for Business Information Systems, Computer Science, or Data Science. Expertise in writing complex SQL queries and knowledge of Power BI is essential. The salary for this role ranges from 6000 to 6800 MYR. **2. Executive – Technical Support (Tagalog Language Support):** This remote position involves assisting customers with technical issues related to computer use. Responsibilities include providing technical resolutions, managing cases from start to finish, and staying updated on new product releases. The role requires a Degree, Diploma, or equivalent qualification, with fluency in Tagalog (speaking, reading, and writing) and English. The salary for this position is between 3000 and 4000 MYR. **3. Executive - Customer Care Resolution Owner (English & Cantonese Language Support):** This on-site role focuses on representing the client in customer communications, resolving complaints, and handling social media interactions. Key duties include providing timely responses, collaborating with teams, and managing machine returns and refunds. The role requires a Degree, Diploma, or equivalent qualification and fluency in both Cantonese and English. Candidates must possess a minimum of 2 years of experience in related fields. The job postings highlight a variety of technology skills required for these roles. Specific technologies include: Data Analysis, Report Development, System Maintenance, Process Optimization, Cross-Functional Support, Data Quality Assurance, SQL, Power BI, Microsoft Office, Analytical Skills, Communication Skills, Problem-Solving Skills, Teamwork, Documentation, Database Architecture, and Business Information Systems. Other technologies required are: Technical Support, Troubleshooting, Customer Service, Microsoft Operating Systems, Office Suites, Tagalog, English, Communication Skills, Team Dynamics, Computer Hardware, Technical Knowledge, Follow Up, Case Resolution, Product Knowledge, and Training Participation. Scicom MSC Berhad offers both on-site and remote work arrangements. The "Specialist - System and Reporting Developer" and "Executive - Customer Care Resolution Owner" positions require on-site presence. The "Executive – Technical Support (Tagalog Language Support)" position is fully remote. 1. **What is the salary range for the Specialist - System and Reporting Developer position?** The salary for this position ranges from 6000 to 6800 MYR. 2. **What language skills are required for the Executive – Technical Support position?** Fluency in Tagalog (speaking, reading, and writing) and English is required for this position. 3. **What are the key responsibilities of the Executive - Customer Care Resolution Owner?** The responsibilities include representing the client in customer communications, providing timely responses, resolving complaints, and managing social media interactions. 4. **Are there any benefits offered with the positions?** All positions include performance-related bonuses, annual leave of 15 days, medical leave of 14 days, and medical and hospitalization coverage. The Executive – Technical Support (Tagalog Language Support) position also includes housing allowance of 500 MYR. 5. **What are the main requirements for the Specialist - System and Reporting Developer position?** The requirements include 3 to 5 years of relevant industry experience, a Bachelor's/Undergraduate degree, knowledge of SQL and Power BI, and strong communication skills. 6. **Where is the Executive – Technical Support (Tagalog Language Support) position located?** The position's working location is Kuala Lumpur.
About the Company
Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network. Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions. We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects. Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.
Quick Facts
Open Positions
3Responsibilities of the Role:Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).De...
Responsibilities:The System and Reporting Developer is responsible for:Cell phone Services Data analysis to support business decisions.Report on development for operational and performance tracking.Sy...
Responsibilities of the Role:Represent the client professionally in all communications with customers, whether through phone, email, chat, walk-ins, or social media, ensuring clarity, professionalism,...