RouteGenie

Software Development51-200 employeesWebsite

3

Open Roles

RouteGenie is a software development company. It currently has 51-200 employees. RouteGenie has three open positions: * **Head of Customer Success:** This hybrid role reports directly to the CEO. The Head of Customer Success will lead and scale RouteGenie’s post-sales organization, encompassing Account Management, Implementation, and Customer Support. This leader will be responsible for stabilizing and scaling onboarding and implementation throughput, driving retention and expansion, and building the operating model to support the current and future customer base. Responsibilities include owning renewals and expansion strategy, strengthening customer relationships, and partnering with Sales on expansion opportunities and strategic accounts. The position is based in Buffalo, NY or Nashville, TN, with regular travel. * **Implementation & Customer Enablement Associate - Nashville, TN:** This hybrid role is within the Customer Success team. The Implementation and Customer Enablement Associate will be the primary guide for new customers during their onboarding journey, bridging the gap between sales and ongoing support. The salary for this role is $55,000-$70,000 per year. The role involves leading implementation calls, providing consultative support and training, and serving as the primary point of contact until the successful go-live date. * **Manager / Sr. Manager - Implementation & Customer Enablement:** This hybrid role will lead the transformation of customer onboarding and scaling. The role involves designing and delivering efficient, automated, and customer-centric onboarding processes to reduce time-to-value and support growth. The salary range is $80,000-$110,000 per year, plus a bonus opportunity. This is an onsite position, and the role will manage and support Implementation Associates. The technology stack for these positions includes Customer Success, Account Management, Implementation, Customer Support, Retention, Expansion, Operational Instincts, Cross-Functional Leadership, Onboarding Automation, Customer Training, Strategic Partnerships, Growth Initiatives, Customer Experience, Feedback Loops, Segmentation, SaaS, SaaS Implementation, Product Operations, Project Management, Problem-Solving, Communication, Cross-Functional Collaboration, Instructional Design, Process Automation, Healthcare SaaS, and Transportation SaaS. RouteGenie offers hybrid work arrangements for multiple positions, including the Head of Customer Success and the Implementation & Customer Enablement Associate roles, and an onsite position for the Manager / Sr. Manager - Implementation & Customer Enablement role. The Implementation & Customer Enablement Associate position starts as a remote role with flexible core business hours and work-from-home days. Here are some frequently asked questions about working at RouteGenie and applying for these positions: * **What are the primary responsibilities of the Head of Customer Success?** The Head of Customer Success will be responsible for scaling RouteGenie’s post-sales organization, driving retention and expansion, and building the required operating model. This includes owning renewals, strengthening customer relationships, and partnering with Sales. * **Where is the Implementation & Customer Enablement Associate position located?** The Implementation & Customer Enablement Associate position is located in Nashville, TN. * **What is the salary range for the Implementation & Customer Enablement Associate position?** The salary range for the Implementation & Customer Enablement Associate position is $55,000-$70,000 per year. * **What are the main duties for the Manager / Sr. Manager - Implementation & Customer Enablement?** This role involves overseeing the end-to-end implementation process, designing automated workflows, collaborating with Product and Engineering, and continuously improving implementation metrics. * **What are the required qualifications for the Implementation & Customer Enablement Associate position?** The required qualifications include 2-5 years of experience in customer-facing roles, strong technical aptitude, and excellent written and verbal communication skills. * **Where is the Manager / Sr. Manager - Implementation & Customer Enablement position located?** This is an onsite position. * **What is the salary range for the Manager / Sr. Manager - Implementation & Customer Enablement position?** The salary range is $80,000-$110,000 per year, plus a bonus opportunity.