In this role, you’ll lead the way in transforming how we onboard and scale customers. This role is not just about executing implementations — it’s about reimagining them. You will design and deliver efficient, automated, and customer-centric onboarding processes that reduce time-to-value, support growth at scale, and set the foundation for long-term customer success.

This is an onsite position (Monday–Friday) with flexible core business hours and work from home days. The salary range is $80,000-$110,000 per year, based on experience, plus bonus opportunity.

What You’ll Do

• Own and oversee the end-to-end implementation process, including managing and supporting Implementation Associates, from kickoff through customer go-live, ensuring smooth adoption and measurable outcomes.
• Design and deploy automation tools, templates, and playbooks that streamline onboarding for high-volume growth customers.
• Collaborate with Product and Engineering to influence features that improve implementation efficiency and customer experience.
• Partner with Customer Success to ensure seamless handoff and continuity of customer outcomes.
• Continuously analyze and improve implementation metrics (time-to-value, activation, satisfaction).
• Build repeatable processes and training content (e-learning, in-app guides, knowledge base) that empower customers and internal teams.
• Act as a voice of the customer, feeding implementation challenges and insights into product roadmaps.
  
  

What We’re Looking For

• 5–10 years in SaaS implementation, onboarding, customer success, or product operations.
• Proven experience designing scalable, automated workflows in customer onboarding.
• Strong project management skills; ability to manage multiple complex implementations.
• Excellent problem-solving and communication skills.
• Comfort working cross-functionally with product, engineering, and customer-facing teams.
• Bonus: background in instructional design, process automation tools (Zapier, Salesforce, etc.), or healthcare/transportation SaaS.

Ready to Join Us?

At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them.. If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!