Radius Global Solutions LLC

Radius Global Solutions LLC, operating in the Outsourcing and Offshoring Consulting industry, is currently hiring. With a company size of 1,001-5,000 employees, the company has three open positions available. Radius Global Solutions LLC is seeking to fill the following three roles: * **Compliance Liaison:** This on-site position focuses on coordinating communication between clients and Radius Global Solutions, adhering to client specifications. Responsibilities include processing correspondence, handling client requests (account closures, etc.), managing incoming emails/tickets from clients, and ensuring adherence to the Radius Global Solutions Information Security Management System. Additional duties include sending correspondences to clients, documenting communications, communicating with clients, and logging disputes. The role requires a high school diploma or equivalent and one year of experience, with a preference for prior collection environment experience. Candidates should possess strong communication skills, knowledge of MS Office, the ability to make decisions, prioritize tasks, and pay close attention to detail. * **Sr. Financial Care Supervisor:** This on-site role involves overseeing a team of Call Center Agents and maintaining performance metrics. The Sr. Financial Care Supervisor will manage day-to-day operations and help the team meet Key Performance Indicators/Metrics. Responsibilities include supervising Call Center Agents, monitoring agent performance, providing training, handling escalated calls, and managing incentive programs. The position requires a high school diploma or GED, with an Associate Degree preferred, along with at least two years of call center management experience, and six or more months of call center experience. Successful candidates will have prior supervisory experience and strong customer service skills. This role requires the ability to work nights and weekends. * **IT Support:** This remote, temporary position is focused on document handling and file processing. Essential functions include preparing and managing letter requests, processing files, verifying accuracy, performing letter auditing, using SFTP, and maintaining electronic files. Applicants need a high school diploma or equivalent, a minimum of 2-3 years of related experience, strong attention to detail, and computer skills. The role is a short-term assignment with a flexible schedule. The roles at Radius Global Solutions LLC utilize various technologies. The **Compliance Liaison** position involves **communication skills, interpersonal skills, data entry, attention to detail, judgment, decision making, organization, MS Office, information security, client communication, account management, documentation, problem-solving, customer service, compliance, and audit management**. The **Sr. Financial Care Supervisor** position utilizes **call center management, team supervision, customer service, problem-solving, communication, training and development, time management, performance monitoring, compliance, coaching, negotiation, attention to detail, decision-making, computer skills, ethical judgment, and multi-tasking**. The **IT Support** position requires **attention to detail, document handling, file processing, organization, data accuracy, letter auditing, SFTP, written communication, computer skills, and process improvement**. Radius Global Solutions LLC offers both on-site and remote work arrangements. The **Compliance Liaison** and **Sr. Financial Care Supervisor** positions are on-site roles, while the **IT Support** position is a remote role, subject to work-at-home requirements. The on-site positions operate in a standard office environment. The temporary IT Support role operates in a remote work environment. 1. **How many positions are currently open at Radius Global Solutions LLC?** There are currently three open positions. 2. **What types of roles are currently available?** The openings include a Compliance Liaison, a Sr. Financial Care Supervisor, and an IT Support position. 3. **What is the remote work policy at Radius Global Solutions LLC?** The IT Support position is remote. The Compliance Liaison and Sr. Financial Care Supervisor roles are on-site. 4. **What are the key responsibilities of the Compliance Liaison?** The Compliance Liaison coordinates client communication, processes correspondence, handles client requests, and adheres to information security protocols. 5. **What is the required education and experience for the Sr. Financial Care Supervisor?** The position requires a high school diploma or GED, with an Associate Degree preferred, at least two years of applicable call center management experience, and six or more months of call center experience. Prior supervisory experience is also necessary. 6. **What skills are needed for the IT Support position?** The IT Support position requires strong attention to detail, computer skills, and the ability to follow procedures. Experience with SFTP is preferred. 7. **Is the IT Support position a temporary role?** Yes, the IT Support position is a temporary, short-term assignment.