ProFinda

Software Development51-200 employeesWebsite

3

Open Roles

ProFinda is a software development company with 51-200 employees, revolutionizing how organizations understand, mobilize, and manage their workforce and skills. ProFinda's platform utilizes AI to match people to the right projects and opportunities. ProFinda currently has three open positions: * **L&D Specialist:** This remote role is for an individual to join the Operations Team. The L&D Specialist will develop training materials, refine and execute the L&D strategy, maintain the LMS platform, curate professional development courses, utilize feedback and data to improve training, take ownership of initiatives, establish relationships across the business, and ensure production deadlines are met. * **Senior Customer Success Manager:** This hybrid position is for a Senior Customer Success Manager to join the Operations department in London. The Senior Customer Success Manager will manage a portfolio of strategic accounts, drive retention and expansion, establish Customer Success best practices, monitor account health, facilitate value realization, act as the Voice of the Customer, and provide forecasting and governance. * **Head of Strategic Partnerships:** The company is seeking a Head of Strategic Partnerships for a remote position. This individual will identify, develop, and manage strategic partnerships, build and execute partnership strategies, serve as the main point of contact for partners, collaborate across teams, negotiate agreements, track performance, represent ProFinda at events, stay informed on market trends, and support account growth. ProFinda leverages various technologies in its software development: * Learning and Development, Training Material Development, Learning Management Systems, Digital Content Creation, Learning Methodologies, AI Utilization, Needs Analysis, Assessment and Evaluation, Collaboration, Proactive Mindset, Detail-Oriented, Continuous Improvement, Emerging Learning Technologies, Professional Development, Soft-Skill Learning, User Testing * Trusted Advisor, Relationship Management, Building Processes, Commercial Acumen, Retention Strategy, Upsell Identification, Cross-sell Identification, QBRs, Success Plans, Health Metrics, Account Health Monitoring, Value Realization, Voice of the Customer, Forecasting, SaaS Experience, Enterprise Account Management * Strategic Partnerships, Business Development, Alliance Management, Enterprise Software, SaaS, Professional Services, Relationship Building, Go-to-Market Strategy, Partner Enablement, Co-Selling, Communication, Analytical Mindset, Workforce Optimization, AI Scheduling, Workforce Planning ProFinda offers both remote and hybrid work arrangements. The L&D Specialist and Head of Strategic Partnerships positions are remote. The Senior Customer Success Manager position is hybrid. Here are some frequently asked questions about working at ProFinda and applying for these positions: **1. What is the company culture like at ProFinda?** ProFinda emphasizes a culture built on Purpose Driven Work, Transparency & Agility, Trust & Autonomy, Collaboration & Success, Continuous Learning & Growth, and Work + Life Balance. **2. What are the key responsibilities of the Senior Customer Success Manager?** The Senior Customer Success Manager will own the strategic relationship with high-value accounts, drive retention and expansion, establish CS best practices, monitor account health, facilitate value realization, act as the Voice of the Customer, and provide forecasting and governance. **3. What experience is preferred for the Head of Strategic Partnerships role?** The Head of Strategic Partnerships should have 10+ years of experience in partnerships, business development, or strategic alliances, ideally within enterprise software, SaaS, or professional services environments. Experience working within or alongside professional services organizations is highly preferred. **4. What are the core values at ProFinda?** ProFinda's core values include Purpose Driven Work, Transparency & Agility, Trust & Autonomy, Collaboration & Success, Continuous Learning & Growth, and Work + Life Balance. **5. Where are the available positions located?** The L&D Specialist and Head of Strategic Partnerships positions are remote. The Senior Customer Success Manager position is hybrid and located in London.