Prairie State Gaming

Prairie State Gaming, a company in the Gambling Facilities and Casinos industry with over 10,001 employees, is currently hiring. The company is part of PENN Entertainment, a leading provider of integrated entertainment, sports content, and casino gaming experiences. Prairie State Gaming has three open positions: * **Service Technician - Chicago:** This on-site position offers a salary of $22 to $24 USD. The Service Technician will provide service to all PSG locations by repairing VGT and Coin Operations equipment across their assigned route. Responsibilities include handling slot machine malfunctions, verifying customer payouts, and assisting the Route Service Manager. Candidates must be at least 21 years of age. Experience within the VGT industry, PC proficiency, previous customer service experience, and experience with wiring, networking, and troubleshooting are pluses. The position requires the ability to work nights, weekends, and some holidays. * **Inventory Specialist - Springfield Region:** This on-site position offers a salary of $24 to $25 USD. The Inventory Specialist will be responsible for creating, organizing, and maintaining the parts and machine inventory for Prairie State Gaming route offices and locations. This includes ordering parts, tracking inventory, reconciling parts, and overseeing the return and refurbishment of damaged parts. The role requires driving a company vehicle. Candidates must be at least 21 years of age. A high school diploma or equivalent is required, with a minimum of 2-3 years of related experience and/or training preferred. Strong oral and written communication skills and excellent organizational skills are necessary. * **Business Development Executive:** This on-site position focuses on developing relationships with players through marketing and customer service. Responsibilities include creating marketing campaigns, developing marketing strategies, building relationships with key personnel, resolving guest issues, and making decisions regarding game placement and area setup. This role includes a competitive incentive plan. Candidates must be at least 21 years of age. A Bachelor’s degree or five years of customer service experience are required. Intermediate computer knowledge is required including MS Office (Word, Excel, and Outlook), Sales Force (CMS). The following technologies and skills are utilized in the open positions: * **Service Technician:** Customer Service, Team Collaboration, Problem Solving, Technical Troubleshooting, PC Proficiency, Wiring Experience, and Network Experience. * **Inventory Specialist:** Inventory Management, Communication Skills, Organizational Skills, Problem Solving, Microsoft Office Proficiency, Customer Service, Team Collaboration, Data Analysis, Technical Skills, Attention to Detail, Driving Skills, Regulatory Compliance, Time Management, Physical Dexterity, Wiring Experience, and Troubleshooting. * **Business Development Executive:** Customer Service, Marketing, Relationship Management, Problem Solving, Communication, Data Analysis, Sales, Conflict Resolution, Report Writing, Professionalism, Team Collaboration, Event Coordination, Regulatory Compliance, Design Strategies, Cold Calling, and Negotiation. The available positions are all on-site roles. The Service Technician and Inventory Specialist positions require travel. The Business Development Executive role requires moderate to loud noise levels in the work environment and potential exposure to second-hand tobacco smoke. 1. **What is the minimum age requirement for employment?** All open positions require candidates to be at least 21 years of age. 2. **What type of experience is preferred for the Inventory Specialist position?** A minimum of 2-3 years of related experience and/or training is preferred. 3. **Does the Business Development Executive role have supervisory responsibilities?** No, the Business Development Executive position does not have supervisory responsibilities. 4. **Are there any specific qualifications for the Business Development Executive role?** A Bachelor’s degree from a four-year college or university is required, or a minimum of five years customer service experience and/or training. 5. **What skills are essential for the Service Technician position?** Customer Service, Team Collaboration, Problem Solving, and Technical Troubleshooting. 6. **What are the salary ranges for the available positions?** Service Technician: $22-$24, Inventory Specialist: $24-$25, Business Development Executive: $50,000.