Planet Fitness - The Core Group

Planet Fitness - The Core Group, operating in the Wellness and Fitness Services industry, is currently seeking motivated individuals to join their team. With a company size of 501-1,000 employees, there are currently 3 open positions available. Planet Fitness - The Core Group has openings for the following roles: * **Member Services Representative- Weekday/ Weekend Opener:** This on-site position involves providing exceptional customer service to members and prospective members. Responsibilities include greeting members, handling front desk activities such as answering phones, checking members in, new member sign-ups, and giving tours. The position requires responding to member questions and concerns, as well as assisting with club cleanliness. A customer service background, basic computer proficiency, a passion for fitness and health, an upbeat and positive attitude, punctuality and reliability are essential. Strong listening and problem-solving skills, and diplomacy are also required. The hourly compensation is $16.00. * **Member Services Representative:** This on-site role focuses on creating a positive member experience and providing superior customer service. Duties include greeting members, handling front desk tasks (answering phones, checking members in, new member sign-ups, tours), and facilitating account updates. Responding to member inquiries, assisting in club cleanliness, and promoting a welcoming environment are also key responsibilities. A customer service background, computer proficiency, enthusiasm for fitness and health, a positive attitude, and reliability are expected. The ability to listen, empathize, problem-solve, and demonstrate diplomacy is crucial. * **Assistant Manager:** This on-site position involves assisting in the oversight of gym operations to ensure a positive member experience and a financially successful club. Responsibilities include assisting with recruiting, hiring, training, and developing staff. The Assistant Manager also assists in maintaining a welcoming atmosphere, overseeing staff, and resolving employee issues. This role is involved in all front desk activities, maintaining facility cleanliness, ordering supplies, and tracking statistics. Qualifications include superior customer service skills, preferably in the fitness industry, and experience working as a Member Service Representative at Planet Fitness. The Assistant Manager must also possess strong supervisory, diplomacy, and listening skills, basic computer proficiency, and current CPR certification. The salary is $17.00 - $18.00 per hour, and full-time is 40 hours per week, Monday-Thursday 2p-10p, Saturdays 9a-5p. The job postings mention the use of the following technologies and skills: Customer Service, Basic Computer Proficiency, Fitness Knowledge, Positive Attitude, Punctuality, Reliability, Listening Skills, Empathy, Problem Solving, Diplomacy, Communication, Professionalism, Teamwork, Front Desk Operations, Member Engagement, Supervisory Skills, Problem Resolution, Staff Management, Training, Recruiting, Scheduling, CPR Certification, Enthusiasm, Energetic. All three listed positions require on-site presence. * **What benefits are offered to employees?** All staff will receive a free Black Card membership after 90 days of employment. Employees are eligible for benefits if they are regularly scheduled and work at least 30 hours per week. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac. * **What is the hourly rate for the Member Services Representative positions?** The Member Services Representative - Weekday/ Weekend Opener position offers an hourly rate of $16.00, while the other Member Services Representative roles do not state the pay. * **What are the key responsibilities of the Member Services Representative?** The Member Services Representatives will greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities. * **What are the key responsibilities of the Assistant Manager?** The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. Assist in recruiting, hiring, training and developing a high performing staff, and assisting with all front desk related activities. * **Is a background in customer service required for the positions?** A customer service background is preferred for the Member Services Representative roles. Superior customer service skills are required for the Assistant Manager position. * **What qualifications are needed for the Member Services Representative positions?** The Member Services Representative roles require: a customer service background is preferred, basic computer proficiency, a passion for fitness and health, an upbeat and positive attitude, punctuality, reliability, exceptional customer service skills, strong listening skills, ability to empathize and problem solve, diplomacy, and a High School diploma/GED equivalent. * **How does Planet Fitness - The Core Group promote from within?** The Assistant Manager posting mentions opportunities for advancement and notes, "We take pride in promoting from within!"