About this role
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
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- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members into the system.
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- New member sign-up.
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- Take prospective members on tours.
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- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 year of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Other facts
About Planet Fitness - The Core Group
Core Development & Management (CDM) is a Planet Fitness franchisee based in Foxborough, MA. Our company is dedicated to empowering people to improve & spark the potential within every individual that works at CDM. CDM is one of the largest and fastest growing Planet Fitness Franchisee’s and currently owns and operates 87 Planet Fitness locations in New England and the Pacific Northwest. We are a portfolio company of SBJ Capital.
At CDM our mission is to empower people to improve. We strive to foster an environment where everyone has the resources and support, they need to thrive. Through education, great communication, and community building, we are committed to empowering individuals to pursue their career passions. We encourage innovation while also promoting work-life balance, diversity and inclusion, and leading by example. We stand by our core values of community, opportunity, respect, and excellence. We strive to create a positive community for all, empowering all to create their path for success, respect all regardless of their background or experiences, and seek excellence in all we do for our community and business. Our vision is to create an environment where greatness can be achieved.
CDM is a company where your potential will be energized, your career passions embraced, and your contributions valued. We believe we can create a positive community that fosters growth, opportunity, respect, and excellence together.
Planet Fitness is the leader in the low-cost, high-value fitness segment and one of the largest and fastest growing brands within the fitness industry. Currently, Planet Fitness (NYSE: PLNT) touts over 2,600+ open locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia.
What you'll do
- The Assistant Manager will assist in overseeing gym operations and ensuring a superior member experience. Responsibilities include staff management, member service oversight, and maintaining facility cleanliness.
Ready to join Planet Fitness - The Core Group?
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