Musky by GCO Ventures

Software Development2-10 employeesWebsite

3

Open Roles

Musky by GCO Ventures is a software development company. They are currently seeking to expand their team. Musky by GCO Ventures has three open positions. The first position is for an **Especialista en Siniestros y Operaciones**. This role involves managing claims, including receiving, analyzing, validating, and resolving them, as well as associated reporting. Responsibilities include processing preventive and claim reimbursements, communicating with clients and clinics, coordinating with veterinary clinics, and managing processes related to recovery, payments, fraud, and delinquency. The role will also involve executing policy modifications and renewals, creating and updating operational playbooks, and identifying areas for improvement. Requirements include prior experience in claims processing within the insurance sector, excellent communication skills, strong organizational abilities, attention to detail, and a proactive approach. The role is hybrid. The second position is for an **Operations Lead**. This role involves designing and executing the operational strategy for Musky. Responsibilities include optimizing key operational processes, leading automation initiatives, defining and analyzing KPIs, managing the Operations and Customer Service team, and collaborating with various departments. Requirements include experience in operational excellence, knowledge of the insurance sector, ability to lead projects, strong metrics orientation, and experience managing teams. This position is also hybrid. The third role is for a **Community Manager**. This role requires planning, creating, and publishing audiovisual content for social media, managing the editorial calendar, moderating and responding to community interactions, and adapting Musky's voice across different channels. Requirements include prior experience as a Community Manager or Content Creator, video creation and editing skills, knowledge of social media algorithms, and excellent communication skills. The role is hybrid. The company utilizes various technologies. The **Especialista en Siniestros y Operaciones** role requires expertise in Claims Management, Customer Experience, Communication Skills, Analytical Mindset, Attention to Detail, Organizational Skills, Proactivity, Autonomy, Problem Solving, Veterinary Knowledge, Insurance Knowledge, CRM Experience, Digital Tools Proficiency, Process Improvement, Documentation Management, and Empathy. The **Operations Lead** role utilizes Process Optimization, Operational Strategy, Automation, Customer Experience, KPI Definition, Team Management, Cross-functional Collaboration, Continuous Improvement, Regulatory Compliance, AI Integration, Scalability, Claims Management, Fraud Management, Insurtech Experience, and Data Analysis. The **Community Manager** role requires expertise in Community Management, Content Creation, Video Editing, Social Media, Engagement Analysis, Trend Detection, Collaboration, Communication, Narrative Adaptation, Visual Criteria, Brand Sensitivity, SEO, Motion Graphics, Podcast Management, Influencer Collaboration, and DTC Marketing. All of the listed positions offer a hybrid remote policy. Employees will work in the company's offices in the center of Barcelona for two days a week. Here are some frequently asked questions about working at Musky by GCO Ventures: **1. What is the company size of Musky by GCO Ventures?** Musky by GCO Ventures has between 2-10 employees. **2. What are the benefits offered?** All open positions include being part of a collaborative and ambitious project and team, 28 days of vacation, and flexible working hours. **3. What is the remote work policy?** All three open positions are hybrid roles, with two days of telecommuting. **4. Where are the offices located?** The offices are located in the center of Barcelona. **5. What is the expected start date for the Community Manager and the Especialista en Siniestros y Operaciones?** The expected start date is March 2026.