Joseph Joseph

Design Services51-200 employeesWebsite

3

Open Roles

Joseph Joseph is a design services company with 51-200 employees. The company is currently hiring for three open positions. Joseph Joseph creates distinctive, thoughtfully engineered products. Joseph Joseph has three open positions available. These include: * **Customer Service Representative - Australia:** This role involves assisting the Customer Service Manager in supporting and developing the Customer Service Team. Key responsibilities include processing sales orders, responding to inquiries, and developing relationships with other departments like Finance and Logistics. The role requires experience in a customer service role, proficiency with Microsoft Office applications (particularly Excel), and experience working with ERP/system applications such as Netsuite or SAP. The role is based in Sydney. * **Head of Customer Supply Chain - EU:** This role leads and optimizes the end-to-end customer supply chain function within the EU markets. Responsibilities include managing order fulfillment, 3PL warehousing, transport, and service levels. This position requires experience in a senior supply chain or operations role (ideally within FMCG or consumer goods), along with financial acumen, budget management, and cost-to-serve modeling. Experience with ERP, WMS, and TMS platforms is also needed. * **Customer Care Agent:** The Customer Care Agent will be a brand and customer ambassador, answering customer inquiries via email, live chat, social media, and phone. Candidates should have experience in a Customer Service role, preferably within an E-commerce business. Experience with Zendesk is ideal, and experience with Shopify and SAP are an advantage. Based on the job descriptions, the following technologies are utilized at Joseph Joseph: * **Customer Service Representative - Australia:** Customer Service, Microsoft Office, Microsoft Excel, ERP Applications, organizational skills, multitasking, empathy, collaboration, and service excellence. * **Head of Customer Supply Chain - EU:** Supply Chain Management, Operations Leadership, Budget Management, Cost-To-Serve Modelling, Continuous Improvement, Stakeholder Management, Third-Party Logistics, Data Analysis, Reporting, Customer Service, Order Fulfilment, Transport Management, Warehouse Management, ERP Systems, WMS, TMS. * **Customer Care Agent:** Customer Service, E-commerce, Zendesk, Shopify, SAP, communication, problem solving, adaptability. The Customer Service Representative - Australia position is hybrid. The Head of Customer Supply Chain - EU and the Customer Care Agent positions also offer hybrid work arrangements, with 3 days in the office and 2 days from home, as well as flexible start and finish times. Here are some frequently asked questions about working at Joseph Joseph: 1. **What benefits does Joseph Joseph offer?** Joseph Joseph offers a competitive salary plus super, holiday allowance, company performance-related bonus, an exclusive staff discount, volunteer days, a holiday carry-over scheme, hybrid working, extra holiday days for long service, and a refer-a-friend scheme. There is also training and development and a team recognition scheme. The Head of Customer Supply Chain - EU and the Customer Care Agent roles include a pension contribution, 24/7 healthcare appointment support, external private employee wellbeing support, access to Perkbox, a season-ticket travel loan, a cycle to work scheme, parental leave support, and holiday trading (buy/sell). 2. **What are the key responsibilities of the Customer Service Representative - Australia role?** Responsibilities include assisting the Customer Service Manager, processing sales orders, responding to inquiries, and developing relationships with departments such as Finance and Logistics. 3. **Where is the Customer Service Representative - Australia position located?** The position is based in Sydney. 4. **What is the remote policy for the Head of Customer Supply Chain - EU and the Customer Care Agent roles?** Both positions offer hybrid work arrangements, with 3 days in the office and 2 days from home, as well as flexible start and finish times. 5. **What skills are required for the Head of Customer Supply Chain - EU position?** The role requires experience in a senior supply chain or operations role, financial acumen, budget management, cost-to-serve modeling, and experience with ERP, WMS, and TMS platforms. 6. **What experience is preferred for the Customer Care Agent role?** Experience in a Customer Service role, preferably within an E-commerce business, is preferred.