At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are looking for a passionate Customer Service Representative to join the team based in Sydney. The Customer Service team is the front-line interface with customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service.

What you will be doing:

• Assisting the Customer Service Manager in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.

• You will be a subject matter expert in Joseph Joseph products, process, systems and customers.

• Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)

• Timely response to all enquiries, working to achieve first contact resolution.

• Develop and maintain strong professional cross functional relationships with (not limited to):

  • Finance/Credit Control: customer credit limits, credit memos, returns and customer payments

  • Logistics: VAS, customer order configuration, documentation and delivery fulfilment

  • Sales: aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth

• Drive development of improved customer order process, service delivery and behaviours.

• Ensure service level standards and KPI’s are maintained to a high standard

What we need from you:

• Experience in a customer service role is ideal, but not essential

• Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)

• Experience working with ERP/system applications such as Netsuite or SAP

• Brand experience preferred

• Organisational skills with the ability to prioritise and multitask effectively

• Approachable, empathetic, amenable and collaborative

• Have a passion for service excellence

What you will get from us:

• Competitive salary plus super

• Holiday allowance

• Company performance related bonus

• An exclusive staff discount.

• Volunteer days.

• Holiday carry over scheme

• Hybrid working

• Extra holiday days for long service

• Refer a Friend scheme.

• Training and Development

• Team recognition scheme