Intelligent Technical Solutions

Intelligent Technical Solutions is a company in the computer and network security industry, with a team of 201-500 employees. They currently have three open positions. Intelligent Technical Solutions is currently hiring for the following roles: * **System Administrator I International:** This on-site role involves providing both on-site and remote IT support to clients. Key responsibilities include resolving workstation operating system issues, printer issues, standard business application issues, line-of-business application issues, server issues, and basic to intermediate networking issues. The System Administrator will also serve as an escalation point for technicians and participate in an on-call rotation. The pay rate ranges from $30.35/hour up to $36.25/hour. * **Service Coordinator (International):** This remote position involves providing a positive, warm, and welcoming response to all communications received from clients by phone and email. The Service Coordinator will manage tickets, schedule on-site technical resources, monitor work within the Service Department, and ensure timely completion of tasks. The pay rate starts at $4.00/hr. * **System Administrator I Onsite (Detroit, MI):** This on-site role involves providing both on-site and remote IT support. Responsibilities include resolving workstation operating system issues, printer issues, standard business application issues, line-of-business application issues, server issues, and basic to intermediate networking issues. The System Administrator will also serve as an escalation point for technicians and participate in an on-call rotation. The pay rate ranges from $28.90/hour up to $34.53/hour. The technology stack used at Intelligent Technical Solutions includes: Windows OS, Mac OS, Server 2016, Server 2025, VMWare, Hyper V, M365, Azure, Firewalls, Switches, Network Architecture, MS Office, Adobe, Active Directory, Cybersecurity, Business Applications, Windows Troubleshooting, Mac OS Troubleshooting, Networking, Client Support, Technical Assistance. The **System Administrator I International** and **System Administrator I Onsite (Detroit, MI)** positions are on-site roles, either at the company office or client locations. The **Service Coordinator (International)** position is a remote role and requires a home office setup with specific hardware and software requirements, including a working computer with a minimum of 8GB RAM, stable internet, audio equipment, a mobile device, and an HD webcam. 1. **What are the required qualifications for the System Administrator I roles?** Both System Administrator I roles require experience with Windows and Mac OS troubleshooting, Server 2016 through 2025, VMWare and Hyper V Virtualization, supporting M365 and Azure, a minimum of three years of experience in IT Support or a similar role, basic knowledge of Firewalls, Switches, and Network architecture, and proficiency in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. A valid driver's license, vehicle insurance, and access to a vehicle are also required. Active Server Certifications are preferred. 2. **What are the key responsibilities of the Service Coordinator role?** The Service Coordinator is responsible for answering incoming calls, coordinating support tickets, ensuring accurate ticket details, coordinating the dispatch of onsite resources, auditing and closing completed tickets, performing follow-ups, and using ConnectWise to manage service tickets. They are also expected to identify trends, address gaps in ticket handling, and complete other assigned tasks. 3. **What are the required tools/equipment for the remote Service Coordinator role?** The Service Coordinator role requires a working computer with a minimum of 8GB RAM and Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or macOS 12 or newer; a stable internet connection with at least 5 Mbps download and upload speeds; a quality headset with a noise-cancellation feature; a smartphone capable of installing the Microsoft Authenticator app; and an HD webcam. 4. **How can I apply for the System Administrator I International position?** To speed up the application process, candidates can follow a pre-recorded video interview link and a pre-employment assessment link. 5. **What benefits are offered by Intelligent Technical Solutions?** Benefits include a Medical Insurance Plan, Dental & Vision, Life Insurance, Disability Coverage, Paid Time Off (starts at 15 days per year), Maternity/Paternity Leave, Paid US Holidays, a Retirement Plan, Salary Advancement/Loan, a Health & Wellness Program, Company-paid training and certification, and Supplemental Life Insurance (Employee-paid) and Supplemental Health Plans (Employee-paid).