Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.


• Printer issues of any kind.


• Standard business application (Office, etc.) issues of any kind.


• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.


• Server issues of any kind.


• Basic and intermediate networking issues.


• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.


• Experience with Windows and Mac OS troubleshooting.


• Experience with Server 2016 through 2025.


• Experience with VMWare and Hyper V Virtualization.


• Experience supporting M365 and Azure.


• Minimum of three years experience in IT Support or a similar role.


• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.


• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.


• Experience with Managed Service Providers (MSPs) is highly desirable.


• Active Server Certifications are preferred.


• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• Utilization: The percentage of time that you are on the clock and billing time to client tickets


• CSAT: Scores filled out by clients using the rating system in tickets


• Quality Score: Assessments performed by the training and quality team.


• First-touch closed: Each ticket that is completed with only one time entry contributes to this number

Compensation

Pay rate ranges from $28.90/hour up to $34.53/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan


• Dental & Vision


• Life Insurance


• Disability Coverage


• Paid Time Off (starts at 15 days per year)


• Maternity/Paternity Leave


• Paid US Holiday


• Retirement Plan


• Salary Advancement/Loan


• Health & Wellness Program


• Company-paid training and certification


• Supplemental Life Insurance (Employee-paid)


• Supplemental Health Plans (Employee-paid)

You have the option to speed up your application process by following the link below or directly submit your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.

Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT

Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW